Sunray Hot Tubs & Patio Edmonton
4/5
Location
Information
Reviews
Details

Products and Services

  • Spas,
  • Hot Tub Covers,
  • Hot Tub Manufacturer,
  • Hot Tub Service,
  • Hot Tub Repair,
  • Hot Tub Parts,
    • Patio Furniture,
    • Outdoor Furniture,
    • Outdoor Dining Sets,
    • Fire Table,
    • Fire Pit Table,
    • Outdoor Fireplace,
    • Gazebo,
    • Hot Tub Enclosure,
    • Pergola,
    • Watercare Products,
    • Hot Tub Chemicals,
    • Sherwood Park,
  • more...
  • less...

Brands Carried

  • Sunray Spas,

Specialties

  • Hot Tub & Spa Manufacturing, Sales & Service,
  • Cover Manufacturing,
  • Outdoor Patio Furniture And Dining Sets,
  • Fire Tables & Outdoor Fire Places,

Languages Spoken

  • English,

Getting There

  • Argyle Rd & 72nd Street,
Location
7509 72A St NW, Edmonton, AB T6B 1Z3
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Service: Monday-saturday 8:00am - 5:00pm
Service: Monday-saturday 8:00am - 5:00pm
Verify with Merchant

Methods of Payment:

  • Bank Drafts

Ratings & Reviews - Sunray Hot Tubs & Patio Edmonton

How would you rate this business?
4/5
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  • Very good
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12
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    vwmo1781
    By

    Very good hot tubs. Staff is extremely knowledgeable and helpful! We are definitely enjoying our purchase of a Sun Ray hot tub. 8 years with no issues.

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    jill3764
    By

    Darrel was so helpful with regard to my questions for testing strips for our hot tub - thank you for all of your help! Would totally recommend simply based on the excellent customer service I received!

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    tsed4772
    By

    I am extremely disappointed with Sunray spas. I put a down payment on a hot tub in February 2021. I was told the earliest it could be ready was June and for sure by late August. I called in July and was told to expect the tub in December, I called again in October to check on progress and was told not to expect it until February 2022. I ask for my money back and the salesman hung up on me. I would not order a tub from this company

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    elec8797
    By

    Service manager is extremely helpful and knowledgeable of their products and most other brands. I bought my hot tub used and they have supported me with any issue that has come up.

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    lmho4556
    By

    Staff is very friendly and knowledgeable! They were able to solve the issue I had with my hot tub cover lifter, and had all the parts I needed. Great service!

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    fjgl9670
    By

    The staff is super friendly, welcoming and knowledgable. The store front and warehouse were clean inviting and well organized. I felt the staff listened to my issues and engaged in the conversation. I would definatly reccomend this place for all your hot tub needs.

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    dave9390
    By

    Called late on a Saturday about some parts. They said sales could help also on Sunday. went in on Sunday and Darrel was terrific and retrieved all the parts I needed and gave instructions on how to install without damage to myself or the spa. Great service.

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    thep0509
    By

    Had excellent service fixing our pump. Thought it would be days. They had it back to us in minutes. I would highly recommend them!

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    wesm2007
    By

    As we approached the coldest days of this winter my pump seal started leaking. I called Sun Ray and they returned my call almost immediately. Don suggested I remove the pump and bring it in and he would repair it within one day. I took it in at 3:30 that afternoon and Don had it repaired for me in 25 minutes! I had the hot tub working before supper and didn't have to face the possibility of a freeze up. Thanks Don and Sun Ray!

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    r1gi8708
    By

    Take your money elsewhere, staff is super friendly up front but once you sign the papers you become non-existent, been waiting for our hot tub for months and still no delivery dates. Staff is extremely rude on the phone.

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    MonikaG554951
    By

    Great service and quick delivery. Loving the new sectional

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    FionaB918690
    By

    Got a hot tub cover from here because our previous one lasted a long time, they finished it in less than 3 weeks and had great delivery service.

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    Matimuss
    By

    Just went in for a couple of filters but left with a lot more knowledge about my tub. I got to talking about my tub with Graham and he had a bunch of little tricks that would prolong the life of the tub and lid. Thanks again Graham and I'm glad to see you guys back on my side of town again.

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    TracyA699957
    By

    We ordered a new hot tub cover in October, and paid for it in full at that time. We were told we would be able to pick it up in 3-5 weeks. After being given the runaround for OVER 6 MONTHS, we finally just lodged a merchant complaint through the credit card company to recover our money. Delays are one thing, but to hold nearly $700 of someone's money without any guarantee of ever getting a product, and then to not return phone calls? Completely unacceptable!

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    AngelaM173787
    By

    Hot Tub Fiasco

    Order hot tub lid on November 4, 2016. Contacted many times for updates and always told a few more weeks. January 25 the wrong lid is given. Returned lid on January 27 and owner refused to take the lid back. Owner refused to speak to me and refused to put in writing that if the correct lid was not here by February 3, 2017 that we could return the incorrect lid and get a refund.

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    LeanneT973410
    By

    We enjoy our tub. However, we feel that the sales staff could be more communicative regarding various after sales issues.

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    User190515
    By

    Incredible experi...

    Incredible experience from start to finish. Owner Brad and his team seriously understand what customer service entails. Then to top it off with a first rate product!! Looking forward to hours of R and R soaking... I highly recommend anyone in the market for a hot tub, to stop by Sun Ray. Tour the manufacturing, look at different products and ask questions!!

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