Service manager is extremely helpful and knowledgeable of their products and most other brands. I bought my hot tub used and they have supported me with any issue that has come up.

Staff is very friendly and knowledgeable! They were able to solve the issue I had with my hot tub cover lifter, and had all the parts I needed. Great service!

The staff is super friendly, welcoming and knowledgable. The store front and warehouse were clean inviting and well organized. I felt the staff listened to my issues and engaged in the conversation. I would definatly reccomend this place for all your hot tub needs.

Called late on a Saturday about some parts. They said sales could help also on Sunday. went in on Sunday and Darrel was terrific and retrieved all the parts I needed and gave instructions on how to install without damage to myself or the spa. Great service.

Had excellent service fixing our pump. Thought it would be days. They had it back to us in minutes. I would highly recommend them!

As we approached the coldest days of this winter my pump seal started leaking. I called Sun Ray and they returned my call almost immediately. Don suggested I remove the pump and bring it in and he would repair it within one day. I took it in at 3:30 that afternoon and Don had it repaired for me in 25 minutes! I had the hot tub working before supper and didn't have to face the possibility of a freeze up. Thanks Don and Sun Ray!

Take your money elsewhere, staff is super friendly up front but once you sign the papers you become non-existent, been waiting for our hot tub for months and still no delivery dates. Staff is extremely rude on the phone.

Great service and quick delivery. Loving the new sectional

Got a hot tub cover from here because our previous one lasted a long time, they finished it in less than 3 weeks and had great delivery service.

Just went in for a couple of filters but left with a lot more knowledge about my tub. I got to talking about my tub with Graham and he had a bunch of little tricks that would prolong the life of the tub and lid. Thanks again Graham and I'm glad to see you guys back on my side of town again.

We ordered a new hot tub cover in October, and paid for it in full at that time. We were told we would be able to pick it up in 3-5 weeks. After being given the runaround for OVER 6 MONTHS, we finally just lodged a merchant complaint through the credit card company to recover our money. Delays are one thing, but to hold nearly $700 of someone's money without any guarantee of ever getting a product, and then to not return phone calls? Completely unacceptable!

Hot Tub Fiasco

Order hot tub lid on November 4, 2016. Contacted many times for updates and always told a few more weeks. January 25 the wrong lid is given. Returned lid on January 27 and owner refused to take the lid back. Owner refused to speak to me and refused to put in writing that if the correct lid was not here by February 3, 2017 that we could return the incorrect lid and get a refund.

We enjoy our tub. However, we feel that the sales staff could be more communicative regarding various after sales issues.

Incredible experi...

Incredible experience from start to finish. Owner Brad and his team seriously understand what customer service entails. Then to top it off with a first rate product!! Looking forward to hours of R and R soaking... I highly recommend anyone in the market for a hot tub, to stop by Sun Ray. Tour the manufacturing, look at different products and ask questions!!