Location
Information
Reviews
Details

Cuisine type

  • Japanese,

Dishes

  • Fast Food,

Features

  • Take-out,

Atmosphere

  • Casual,

Languages Spoken

  • English,
Location
8631 94 St, Fort Saskatchewan, AB T8L 4P7
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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Rates:

  • < $10,

Methods of Payment:

Ratings & Reviews - Edo Japan

How would you rate this business?
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1
    Language:
    sweetpea84
    By

    Poor Customer Service

    If you want to be treated poorly, this may be the place for you. I was humiliated by the staff when I asked for my money back after waiting 30 minutes for my food. Everyone else in my group had finished their food and I had not recieved mine, so we wanted to leave. I waited in line, politely asked for my money back and was told "we give you 3 california roll!" and I said "no, I'm leaving, I need my money back" only to have them reply "NO NO, we give you more sushi!" .. after explaining I was LEAVING and would like a refund, I was again told that it was ready and they gave me extra sushi, I ended up leaving without the sushi or refund. There was a line behind me and I didn't feel like I should have to argue for my money, and I didn't want to drive and eat sushi at the same time. I called to ask for an apology for having to wait 30 minutes for 5 sushi rolls and then denied a refund only to be told "we can give you a refund that is all" and when I responded "i don't want a refund, I would like an apology" i was again told "we can give you a refund, that is all". Thank you for taking my dignity and humiliating me infront of your other customers. Because I know that it seemed like I was the one being unreasonable. BTW, i have no review on the food, as I never recieved it.

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