The Fireplace Guys

Frustrated with poor service

This company installed the fireplace in the home that we bought recently. We found that the fireplace did not work properly. When we called for service an individual was sent out to look at it who claimed it worked the way it was supposed to and that the poor function was a result of the cold weather. When we called back to arrange an appointment with the manager, we were told we would be called at 9am, were not called. We called them at 10 and were told he could not be there until the afternoon, but if we called then, he would come straight over. When we called, he was too busy. When I asked the name of the rude lady who dealt with the phone call, I was told that she was the owner and that she did not have time to deal with people who did not have time to wait for them. Great service!!!!