Regal Nails Salon & Spa

2.3/5
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2051 Strachan Rd SE, Medicine Hat, AB T1B 0G4

Ratings & Reviews - Regal Nails Salon & Spa

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2.3/5
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    jess8777
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    Wonderful! Inexpensive! Lovely place!

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    kathy n
    By

    Been going there for years and it was a great place to get a relaxing pedicure. However I walked in last night to get a pedicure and it was the worse service I have ever gotten. The staff seemed to be unhappy and rude, constantly on their phones and doing unrelated task such as homework while a customer is waiting to be helped. As for my pedicure, it lasted less than 10 mins. My feet are still so rough, the staff working on my feet did not give me a massage she simply put the lotion on my legs a

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    gpscity
    By

    Terrible Service

    On Saturday, March 5, at approximately 5:00pm, was my first time using any type of service in this salon. The technician completely disregarded my instructions on how I wanted my brows waxed. Partway through the waxing, I confirmed my instructions, and at that point she still disregarded them. During the waxing, she also dropped a glob of hot wax on the inner corner of my eye. She tried for a moment to remove the wax, then simply advised me, "It will come off in the shower." When I went to pay, their debit machine was not working. They advised me to use the ATM machine located within Walmart. I pointed out that that machine charges a fee on top of my bank's fee to withdraw money, but they did not care. I then went to use the ATM to withdraw money, and noticed an "Out of Order" sign on it. When I returned to the salon and advised them of this, they asked me to make a purchase in Walmart and take out extra money at the till to pay for my waxing. I found this extremely disappointing, a big inconvenience and very unprofessional. However, I did return with cash in hand. I asked to speak with the manager of the salon. I explained that it was my first visit, and would be my last. He asked why, so I started to explain my reasons, based on the above. He interrupted me partway through, and demanded payment for the eyebrow waxing, going so far as to reach for the money in my hand. At that point I advised him that I would be telling everyone I know about my experience that day, and his response was, "There are 65000 people in Medicine Hat. Go ahead." He then collected payment for the brow waxing, and I left. During this encounter, the technician who waxed my brows was standing beside the manager, smirking and trying not to laugh. DO NOT to use this place for any type of service!

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