Cranbrook Flooring Ltd
3.8/5
Location
Information
Reviews
Details

Products and Services

  • Residential,
  • Commercial,
  • Laminate,
  • Staining,
  • Carpet,
  • Hardwood,
    • Vinyl Plank,
    • Linoleum,
    • Ceramic Tile,
    • Grinding,
    • Diamond Concrete,
  • more...
  • less...

Brands Carried

  • Dal Tile,
  • Shaw Industries,
  • Torlys,
  • Armstrong,
  • Tarkett,
  • Beaulieu,

Specialties

  • Installation,
  • Supply,
  • Free Estimates,

Languages Spoken

  • English,
Location
121 Kootenay St N, Cranbrook, BC V1C 3T5
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Verify with Merchant

Methods of Payment:

  • Electronique Funds Transfer

Ratings & Reviews - Cranbrook Flooring Ltd

How would you rate this business?
3.8/5
  • Excellent
  • Very good
  • Average
  • Poor
  • Terrible
7
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    soci2962
    By

    We recently had our whole home done by Cranbrook Flooring, and we could not be happier! Clint was extremely helpful and the installer Jay was very friendly and did a great job on all our work. We highly recommend them.

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    jsjo6396
    By

    A family business that reverts to thug tactics (Collection Agency) when it is tired of you trying to resolve your dissatisfaction with their services. They will sell you anything to make a sale; we relied on them for their guidance on selecting and installing our dream cork floor. The whole experience has been and is a nightmare. This cork should not be in bathrooms (in 2) now all warranty is void. Installer was a train wreck, staff lax, suggested fixes inane. So much more, so little space!

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    Mary L
    By

    Exceptional Customer Service and Support

    A good way to tell if a business is good is how they address and respond to concerns and problems. We had an issue with a product that we purchased and Cranbrook Flooring partnered with us in every way to get the issue resolved with the manufacturer. They never let us down. They were respectful of our concerns. They followed up and ultimately the issue was resolved t our full satisfaction. We have never come across such commitment to customer satisfaction before.

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    TessaD
    By

    Highly recommended

    I am so happy with the work they did. My husband said the guys in store were super helpful and the installers were personable. It was a surprise from my husband to me, that he finish our kitchen. What a great surprise. The tiles look perfect!

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    DonnaN
    By

    A great local shopping experience.

    I'm so happy with our experience at Cranbrook Flooring! It took me several weeks and many visits to decide. They were great every time. We are very happy with our experience and would recommend them to everyone.

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    BevDave
    By

    Great Service

    We were in a few weeks ago and received great service from all of the staff there. We got a great deal on vinyl plank flooring and the installer did a great job on the install and clean up. We will be back to do our basement next.

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    Danielle C
    By

    Commercial vinyl plank

    Love the work they did for us at the Brook Centre! Couldn't be happier with our commercial vinyl plank, and Jay did the installation in a timely manner! $1.99 sq. ft. seemed more than fair even for regular price!

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    Karen C
    By

    Great experience!

    My husband and I came in the first time to Cranbrook Flooring to redo our bathroom floors. It was only a small space but were treated so well. We returned to do a much larger space (multiple rooms) in our home. They had a quote to us within a couple of days and the work completed within a few weeks! Their installers were so friendly and our home looks incredible!

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    Kal H
    By

    Honestly great experience. They had what I needed in stock, and didn't treat me any different from someone doing a large area (unlike other stores I visited) . Stored my carpet until I was ready for it, very accommodating.

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    Jack C
    By

    Talk the talk but can't walk the walk

    the only thing I recommend about Cranbrook Flooring is that people shop elsewhere. I first walked in there as a brand new customer and I was explained to that they were the best in the business.. I have yet to see anything to be able to even say they're mediocre. Every time I tried to reach my sales person I have to wait hours or even days to hear back from him. Lastly, they certainly do enjoy taking your money; even though they say they are giving you a deal, expect to pay above sale price.

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    James H
    By

    sadly, we had pl...

    sadly, we had placed an order for some granite, after some late delays,, contractor on hold,,, cranbrook flooring finally showed up with some boxes of tile, we ordered a black granite, we received white, with shades of Gray,, some of them had square edges,, some were rounded edges, with rounded corners,, took it back, they said " you get what you get " to my mom,,, guess they never thought a single woman would say hi!

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    Business Reply September 2, 2015

    We are not aware of the issues that you experience. We pride ourselves on our excellent customer service and work hard to make it right if your not satisfied. Please feel free to contact us again with your concerns.

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