Absolutely terrible. I'd rather rub my eyes with sandpaper than deal with UPS. The UPS drivers don't even attempt to deliver your package. I tracked my package online and for 4 days I was home yet at the end of each of those 4 days 'delivery attempted' 'sorry we missed you' Really? Do what you are paid to do! Phoning them is a waste of time; 'how can we help you?' means get bent. I ended up driving to the depot to get my package. UPS digs a hole just so they can lower the bar even further.