UPS Customer Centres

1.1/5
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790 Belgrave Way, Delta, BC V3M 5R9

Ratings & Reviews - UPS Customer Centres

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1.1/5
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    monicas51134464
    By

    Their drivers do not attempt delivery. They leave parcels at one of their drop of points and record the parcel as delivered. Their customer services make promises to follow up and do nothing. I will not bee ordering anything from Costco.ca since they say they cannot do anything about my missing order. This whole process happens regularly.

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    daph9249
    By

    I’ve always been happy with UPS but I had recent unsatisfactory experience, as did my sister. My parcel was delayed after being received at Delta for over a week. The daily updates were illogical. When I called, I was told I had to pick up the parcel at Delta and they close at 7 pm not open weekends. This was not in the daily emails or online. Vendor wanted signature, I had waived that in app. That evening parcel was placed in my mailbox, no signature requested. Call them asap if package late.

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    thom1847
    By

    Three packages in a row from two separate shippers on three separate days went missing. Each time the UPS tracking says they were delivered to our home at the correct address. We were home each time waiting and we have cameras. There were no deliveries. The delivery driver is lying. Calling UPS doesnt help. All they do is read the tracking information and say they were delivered to the correct address. LIES!

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    rade7721
    By

    I received an email saying first delivery would be May 22 before 6:00 pm later changed to before 9:00. Then I tracked my package and it did not arrive until May 27 at 2;00 am to Delta. Now it is May 30 and the package is sitting in Delta,no further scans, no delivery and no information. This package shipped out of Ontario May 14. COMPLETELY UNACCEPTABLE UPS

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    rein9511
    By

    Received an email for a scheduled delivery on the 20th, nothing came. I was then emailed it was rescheduled for the 26th. Nothing came. Got another email saying it would arrive on the 29th. Nothing came. On all these days I BOOKED OFF WORK to be home when it arrived. What a big waste of time. On the UPS shipment progress tracker it just states that the item keeps arriving and departing from this location on multiple different dates. What is going on? How unprofessional is this company? Terrible.

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    tweakerxp
    By

    UPS is the absolute worst delivery company. Their updates are inaccurate, and packages are continually delivered late. Worst, their contents are often damaged. Average days delay is currently 20 days. UPS = Unpredictable Package Service

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    tamm3877
    By

    inconsistent, unreliable, poor customer service... the list goes on.

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    denn1477
    By

    We are experiencing similar delays and frustrations. We were told our packages were being held up because they originated from the US and therefore need to be decontaminated. Huh?? My complaint and poor rating is based on the lack of communication with customers and therefore reflects badly on Customer Service. Dear UPS: whatever the issues are, update us when we check tracking details so we dont waste hours on the phone on hold only to be told nothing that helps us! (Delta, BC Distribution)

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    pete1482
    By

    Have had them send notices of delays for oover a week now and even after waiting online to talk to someone for an hour and them promising that I will get a call as to status, nothing. Yesterday they said it will be here by the end of the day, nothing. Today, no schedule of delivery!

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    Sam Corbeil-Nelson
    By

    I have 4 packages that are being held at the facility that were ordered weeks ago. Every single day the only update the tracking can give is that it has been delayed due to events beyond their control. Even if they needed to take an extra week or 2 to deliver the items, that would be fine, as long as they can provide a proper estimate, which they cant seem to do. I wont be ordering anything via UPS again; other delivery services have not had any issues like this. Awful experience

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    leva9159
    By

    My order was supposed to arrive on April 30th. I ordered something from Apple & the status said that the delivery will be done on May 1st. I checked the UPS website & tracked my package and the site said that my order is in transit from Delta. It has not arrived yet. I didn’t receive any notifications from UPS about when I am expected to receive it. Very annoyed. I understand that there is the virus going around and the deliveries may be late but the receiver needs to be notified of any changes.

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    ssar3557
    By

    My package has been delayed since April 24. I called Customer Support today and was told the facility is in lockdown due to coronavirus ....umm what?? Does that mean there is an outbreak? She told me that after 1 day delay my package status will be updated to say out for delivery but could not answer when I asked why it has said that for the last 3 days with no delivery...and then she hung up on me! Ive received plenty of packages and only UPS has had delays...dont pay $53 to ship with UPS

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    juli3267
    By

    It is terrible! I fell like I am a hostage. They have few of my packages, its just laying down there, delivery delayed day after day. And there are nobody to talk to in customer centre, my phone just died while I was waiting to somebody to answer.

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    GITA2898
    By

    DISCUSTING SERVICE... THEY GAVE MY PARCEL TO SOMEONE ELSE. I AM SO DISAPPOINTED, IT WAS A DRESS FOR DAUGHTERS BIRTHDAY AND SHE WAS WAITING FOR IT. I HATE THEM. HATE HATE THEM

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    Donna A
    By

    Using the online UPS web to request a second attempt at delivery a week later young disabled Dad still doesn’t have his phone. Can see the request sitting on the account but they did not follow through.

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    ryan5768
    By

    They said they tried to drop off the package, but I received no note on the door or even an attempt at the door code.

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    euro3034
    By

    Absolutely dreadful, avoid at all, cost

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    mari2417
    By

    UPS lies about delivery and makes mistakes with addresses. My package was supposed to be delivered yesterday and the tracking said delivery address error well when I checked the shipper's information, there was no delivery address error! I called them 4 times today to insist upon delivery today and every time they said they sent dispatch an urgent message and that I would receive a call back well of course no call has come and no package. Disgraceful! USELESS PARCEL SERVICE

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    caro1606
    By

    Less then 1 star. They are incompetent at best. Customer service is in the Philippines. How can you help when your a continent away. I really do not know how they are in business

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    denn4942
    By

    Worst experience ever with having a package delivered. They have made 3 attempt so far and I still don't have my package. Fist time they said they could not find my name on the address board to my building. second time they forgot to load in on the truck. third time they said there is a duty to pay but I haven't even seen the driver yet?.... never use again

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