It was the worst experiance I had never never before I waited and waited called dispatch and gentleman said well the guy who suppose to take your call never accepted they tried to get another still waiting now a hr never used them before they arethe worst
I would give them 0 stars if that was possible, and it starts with their Call Centre. They are extremely rude. Then a taxi driver took me on a ride to to get more mileage and time. I will never call them again. The problem is that they are the only taxi company in North Vancouver now. Oh, and when I tried to call the Operations Manager to complain, the inbox was full! They are a disgrace!
This was my first time using North Shore Taxi. I was taking a early morning flight out of Vancouver. Realizing there is no LYFT or UBER in Canada, I asked a friend and she referred me to this company. After reading the bad reviews I was skeptical about using them ,but had no choice. I used their APP and scheduled a early AM pickup . The App was very efficient to my surprise and the Cab showed up on time. What a relief!!!
They take every calls for taxi, while not able to provide service and let costumers to wait.
Every time you follow up they tell you that it is busy. They do not spend time to give more info to assist you. they do not care about you.
Seems company policy is to have customers for business, without care.
That is not costumer service. They do not care about you and your need for taxi.
My advice: if that is the only number you remember to call, then follow up, before becomes too late.
They made me wait 2 hours. They said 15-44 andits been 2 hours. At least be more realistic like come on. I’d i get kidnapped on the way home it’s all your faukt.
