Valley Building Supplies

i purchased a product used the product very unhappy with the final results spoke to a female she said she was part owner she said she sold a lot of this product and said I was the first person to complain about this product. She said what would I like done about the situation I said I would like a refund to my account. Immediately she said absolutely not you have used the product.My response was I have spent $20-$30K i said I might close my account she said lets do it now !!!