Find out how these tips can help you prepare

  • What you should know
    • Year your house was built
    • Age/capacity of your system or appliance(s)
    • Make/model of your system or appliance(s)
    • Has the problem been fixed before? Do you have paperwork related to it?
  • What you should ask
    • Suggested questions
      • What certification or licenses does your business hold?
      • What type of insurance coverage does your business hold?
      • How many years of experience do you have?
      • Do you specialize in repairs or remodeling projects?
      • How do you charge for your services?
      • What's included in your quotation? Approximate cost?
      • What methods of payment do you accept?
      • What type of repair method or replacement parts will you use?
      • What type of guarantee is offered on your services?
      • Is a permit required?
      • If a permit is required, who will obtain it?
      • Will you provide me with references from previous clients?
      • When are you available to begin the project?
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Ratings & Reviews - Ashton Service Group

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    Natanya
    By

    Excellent and great service -- Thanks Tim!

    My pipes leaked into my basement and I had to shut off my water so I needed a plumber fast. I was lucky enough to read the reviews on Ashton and give them a call.They sent Tim within the day. Tim was pleasant, competent and professional... this was someone who KNEW what he was doing. He fixed my leak (which was the least of my problems) and checked the house to make sure everything was okay. He charged only for what was replaced and he did not charge me for frills or small "fixes". Thank you Tim for fixing the wiring and giving me heating for the first time in years! I'd recommend Ashton (ask for Tim!!) in a heartbeat.

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    jerscho
    By

    Patrick D - Prompt, Efficient and Helpful

    Ashton Service Group exceeded our high expectations. From the email the night before that confirmed who would be showing up at our home, at what time, as well as including a photo and bio of the team member, to the expert service and the time that was taken to answer all of our questions. Patrick D deserves 6-stars. We'll be calling the Ashton Service Group again and again.

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    ElinJames
    By

    Excellent Service

    Patrick arrived on time for my appointment, went over everything that would be covered, and completed the work competently. He was pleasant and thorough and discussed what he had done and made recommendations for the future. I would definitely recommend Ashton.

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    anacsison
    By

    Excellent Service!

    I called Ashton this morning to schedule my yearly furnace service. To my surprise I got an immediate call back informing me that an Ashton technician will be dispatched today by noon. As scheduled Patrick knocked on my door. To make things even better Patrick remembered coming over to the house a year ago since he was the one that installed my furnace. I highly recommend Ashton. Great service, excellent work and very good technicians.

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    harman
    By

    Patrick at work!!

    I had a great expereince again with Ashton. It started from the call to Ashton yesterday and the order taker was very pleasant and professional. Patrick shows up on time today. He reviewed teh situation with me and shared his logical thought process with me. We both agreed and he proceeded with the job. He explained the value plan to me without pushing too hard and he was very aware of the customers need and body language. He concluded the job, explained and answered all of our questions in detail without rushing at all. My wife and I were convinced with the service and his high level of customer service and professionalism he brought to us today. This is our third contact with Ashton in the past 3 years and we have expereinced improved customer service since our first contact. this leads me to beleive that your program is working and please continue to do so. In Richmond we do not see customer service anymore, it is a price war. We are value customers and Patrick has won our loyalty today. One point for improvement: when customers are calling for assistance, they are in despair. Please do not engage them with upselling the value based plan. we signed today after seeing the service level, responsiveness, communications style and we signed up. Thanks again. great job by Patrick.

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    Inkman
    By

    Excellent work by Ashton Service Group

    Justin and Mehdi installed our new furnace and whole-home filtration system. Before they started their work, they introduced themselves and were very polite. I was well pleased with their performance - they did a very professional job. They left the work area nice and tidy with no damage to our home.

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    drjdavis
    By

    Excellent service

    We were extremely impressed and pleased with the service provided by Chris from Ashton. We had an urgent situation that need to be attended to quickly to prevent further damage to our home. He responded with an hour, explained everything to us in detail including the costs, and accomplished the work within the same day. Thanks, Chris. Great job!

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    imehat
    By

    Exemplary Service By Ashton Service Group

    Jordan was the service specialist who did some preliminary work on our gas system for our home. I was impressed with the professional manner in which Jordan handled himself. His technical skills were evident in that he speedily and efficiently diagnosed problems and provided effective remedies. Thanks Jordan for a job well done.

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