Ratings & Reviews - Hot Tubs Galore

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    boni2158
    By

    We had high hopes using Steve because his reviews were so wonderful but we are not happy with his service at all. He could never give us clear answers on anything we asked. He talks in circles around direct questions and makes excuses for everything. The waiting time to receive a hot tub is ridiculous(2-3 months)and it was stressful dealing with his long drawn out explanations. We believe his reviews are from himself or friends - not real customers. We would never recommend this company.

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    Business Reply September 30, 2018

    I can't figure out who wrote this. The waiting time sounds exaggerated, but truth is, it's possible in this business for there to be unexpected delays due to reasons beyond the scope of this paragraph. Those long drawn out explanations were likely my documenting the details as to why things were taking longer than usual, not just excuses. I understand that delays can be frustrating but I fail to see how that would earn us a malicious review, a 1-star rating, and a serious accusation?

    reverendtarzan1
    By

    Good business, trustworthy people

    A family member referred me to Hot Tubs Galore, strongly recommending them. I'm a cautious conventional person and I wasn't sure about their unorthodox approach, but I gave them a chance and I'm so glad I did. I felt very safe dealing with them, and they have proven to be very good people that I like and trust.

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    Business Reply November 11, 2013

    This review came to us on a hand-written card because the gentleman didn't know how to use the internet. We thought it was sweet, so we added it to our online reviews.

    joykut
    By

    Very Satisfied!

    I purchased a tub from Steve a few years ago now, and am still so happy with the product. He took the time to explain and give us options that were doable for our family. I love the tub, and am enjoying it many times a week. I just thought I would write to let you know. Very Satisfied!!

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    Ronald K
    By

    THE place to buy a hotub

    Steve has been in the industry for decades, knows all the good and bad of hotubs, gives great honest advice and can advise you of what unit to get that will suit your needs not his.

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    Business Reply November 11, 2013

    Please note that we've only been dealing with hot tubs since 1997, so "decades" isn't quite true..."Since the last Century" is technically more accurate and sounds even better.

    Greg M
    By

    Hot Tubs Galore

    I bought my first hot tub from Steve about 7 years ago & have returned to talk with him for my 2nd hot tub. He knows hot tubs really well & will assist you in your purchase & on going service down the road. His business is the recommended 'green business' & the go to place for recycling of quality hot tubs which keeps them from being added to the land fill . Check out his website and give him a call to see what he has in stock & be sure to compare his new hot tub prices with other places, like we did. You won't be disappointed.

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    Business Reply March 5, 2013

    Thank you "anonymous person" for that, whoever you are, whoever you may be...!

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