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Ratings & Reviews - Al Porto Ristorante

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karenramel
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Food was fast, ta...

Food was fast, tasty and memorable

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Restaurantica12
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Fantastic food and service. Setting is classy. Prices are fare. Very good service.

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Restaurantica12
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Poor Service and Management

Went for the first time yesterday. Saw its name in the entertainment book, so thought to give it a try (up to $17 off on entrees with the coupon book). Overall food and atmosphere is fine, but I had a very poor experience regarding their practices. When we ordered, we specifically took the entertainment book out and asked the server to confirm whether we can use it. The server just replied that they do not need to see the coupon until paying for the bill. We ordered an appetizer and 2 pasta specials. At the end of the evening when we tried to pay, we were surprised that the pasta was exempt from the use of the entertainment book discount. We reasoned with them and said we already tried to ask the server at order time and the server clearly knew that we intended to use the coupon, but they didn't care and said all specials are not included. We paid in full and left angry. The next day I was still angry and wrote to the restaurant asking for a $17 refund. They apologized and said they told the server to make it more clear which items are included and which not. But after several exchanges, they just would not refund the $17 and even pointed out the small words on the menu stating specials cannot be combined with any other promotions. This is pretty ridiculous. The customer needs to rely on reading this themselves, and they will not tell you even if you ask! I will never go back to this restaurant again. All you who have entertainment books, be very careful.

Atmosphere: 3/5
Food: 3/5
Service: 1/5
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Appears in 4 Smart Lists

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Steps away from the steamclock in Gastown, Al Porto is specializing in traditional Italian cuisine, seafood, game meat and wood-fired pizzas. The cozy trattoria also offers a critically acclaimed wine list, featuring over 300 world wines. A warm, romantic restaurant perfect for all occasions.

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