Ratings & Reviews - Flo-Form Countertops

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    lwyrosto
    By

    Our renovation ex...

    Our renovation experience with Pure Granite Rocks was stellar. They were incredibly kind and professional throughout our experience of acquiring new quartz countertops for our kitchen. Their attention to the finest details when measuring and installing were evident and we really appreciated that they held to the timelines they promised. Customer service was 10/10. We would highly recommend this company to anyone requiring custom countertops.

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    Marcel B
    By

    Great group of gu...

    Great group of guys! Installed our kitchen counters and island like true professionals. Quality granite installed in a timely manner. They even came back just days before Christmas to finish our bathroom before we had company over the holidays. Will definitely use them again. Craig C is a pleasure to deal with.

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    cwade027
    By

    Pure Granite Rocks exceeded my expectations

    I am the owner of Kare Physiotherapy which is a Women's Health Physiotherapy Clinic in Kelowna. This company's attention to detail and desire to ensure customer satisfaction exceeded my expectations. From the sales staff that helped me choose my design and my product material to the installers that came into my home; they all were extremely professional and followed up on every last detail to ensure that I was happy with every step of the process. This company will give you amazing results.

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    Jeff H
    By

    A poor rating

    They did a wonderful job on the marble on the bathroom counter top but did not return to finish the capping on the shower and by the bathtub. 3 missed appointments later I was told the job was now too small and they where too busy. I had not paid upfront for anything thank god.

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    Merchant Reply July 7, 2011

    Dear Vernonjeff, At Pure Granite Rocks, we take all comments and feedback very seriously. We have checked our records going back over the last 12 months and cannot locate which project you are referring to? We tried searching all marble vanity projects, and also any customer with a first name of Jeff? Asides from this we have no unfinished projects on record nor any outstanding receivables that might be related to this? We also take a 50% deposit from all our customers, so your comments do not seem to add up? Would you please take the time to call the owner, Clark, at 250-558-3773 , so that he can take care of this issue personally. Pure Granite Rocks employs 25 full time members of staff, who are very customer focused. We complete in excess of 500 projects each year, and pride ourselves on our award winning customer service. Please help us to clear up this matter. thank you, Clark

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