Ratings & Reviews - The Home Depot

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    suew7977
    By

    We went in today to return a defective elecrical item and to purchase another drapery panel. Neither of these items were displaced and on enquiring at the help desk we were informed that indeed there were 4 of the drapery panels and 2 of the electrical items. We waited over 40 mins by the desk for someone to come and help to find these elusive items but no-one ever did appear. They called for electicdal and home decor staff 3 times. Won't go there again

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    Anita C
    By

    One store representative gave me precise details to find what I was looking for. Another representative helped me to figure out what attachment would work with bathtub spout. Both were political and very helpful.

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    Roque D
    By

    The quality of customer service has been declining. Depending on who I get to talk to I get different answers for the same or similar request. Some staff members seem to work really hard to NOT help you. It is uneven, though. While the customer service group is a zoo, I have always had great service at the painting and appliances department, even though you can see that they are understaffed.

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    Rebecca O
    By

    WORST customer service on the planet. Most unhelpful, un knowledgeable group of employees - very consistent with this at all of their stores I've been to spanning many provinces. I've had other customers help me find things better and explain things better than their own employees.

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    Jamie H
    By

    Probably the worst customer service i've had from any company in a very long time. Purchased a washer and dryer and the associate sold the wrong parts and also missed adding in a crucial kit. Installers came and couldn't do anything. Spent 4 hours of my Saturday running out to get the stacking kit for another company as Home Depot didn't have it in stock and dealing with very poor customer service of bouncing us around. I also now have to take time off during the work week to have the install

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    VictoriaBorn
    By

    Always under-staffed and some of the younger staff members clearly don't have a clue about retail customer service. Nothing like as good service as you get at the Millstream location.

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