Alectric Rebuilders

2/5
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Location
4-2588 Juliann Rd, West Kelowna, BC V1Z 2M4
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Ratings & Reviews - Alectric Rebuilders

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2/5
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    dust8400
    By

    Horrible shop. Quotes low and charges high after work is done. Does not stand by warranty he offers. Rude to customers. Cant provide evidence of work hes done or anything to back up what hes saying. 1 star rating. Hopefully he closes for good ASAP

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    efle0228
    By

    Cant understand where the negative reviews are coming from? Based on my two experiences Alec has treated me super fine. I just don't try to let on more than he does. Its a one man show and busier than a one armed paper hanger. have no hesitation on referring him for business. I know of others which would/will speak the same.

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    care7455
    By

    DO NOT GO HERE! Worst customer service ever! He is a very angry and unreasonable person. He hung up on me and was very rude on the phone.

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    Xorosexoxo
    By

    worst guy I've ever come across in business. I am a college student and was trying to save money and support local businesses when I bought a battery off him. It didn't work so I returned it and he told me he didn't carry cash so would call me so I could pick up my money. 2 days pass and I hear nothing so I phoned him and asked for my money and he said I could have a $50 credit when I spent $75 on the battery. As if I'm going back. Then he hung up on me. I have recorded the call :) 0/10

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    Jessica M
    By

    Laughable customer service

    I can see what both reviewers mean. I could see how he could be amazing, IF you don't anger him. But I unfortunately I did not get the pleasure of this wonderful service. I was honest with him about a price I had been quoted from Canadian Tire, and he was very upset at me. Told me there is NO way that is possible, and then in the end said, he will have to let me go, and hung up on me. I hope that he reads this. As a long time customer service employee, I would like to offer this advice. Next time, Alex, you could say, "That doesn't sound right. They probably quoted you the wrong part. If it doesn't end up being the right part, give me a call back and we can work something out." A lot easier than throwing a temper tantrum.

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    rolly16
    By

    Great Service

    I received some of the most thorough service I've ever experienced from an auto shop. The owner, Alex, drove to my house and picked up my burnt out starter motor, drove it back to his shop and fixed it, then returned it good as new the same day for a great price. I went to him again for a quick checkup and he spotted several, inexpensive to fix, problems that would have caused a great deal of stress down the road. Alex is very precise and has a great eye for detail. He will take no shortcuts. He may be a little rough around the edges, but he is a good guy with good intentions. I recommend Alectric Rebuilders.

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    tesskj
    By

    Completely unreasonable customer service

    I was just hung up on by a representative from this company because I asked what brand the tires were that he was trying to sell me. He was completely rude and shocked that I would ask such a thing, because he was doing me a "favor" by breaking up a set of 4 used tires - I had already told him I understood that he wouldn't want to break them up. I replied that I would like to know the brand of the tire before I bought them so that I could be a RESPONSIBLE consumer and go online to check their reviews and ratings. THIS IS WHEN HE HUNG UP ON ME! It appears they have been in business for quite some time, im not sure how they have survived considering today I RECEIVED THE WORSE CUSTOMER SERVICE OF MY LIFE.

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