The next generation of fireplace design. Time after time, Napoleon Home Comfort has led the way with new and innovative, patented technology. We are proud to say that our products continuously surpass industry standards! Come visit us at our store in Barrie.
RE: Installation of Napoleon Gas Fireplace
Installers crammed an extra six ft of wiring into a space so small that it was touching the firebox causing the wires to melt and destroy the receiving unit. When Napoleon failed to respond to multiple website and email inquiries, I went to the store personally. Service manager stated installers were following company policy. He did not offer compensation. Napoleon policy has to change before someone’s house burns down.
We paid 5K more to support a CA co. over a comparable RSF unit. Napolean makes you pay 90% of the cost up front (which in our case was 12K) and then leaves you high and dry. We had a partial install done 3 weeks ago and apparently they ran out of parts. They cut a hole in the ceiling that lets the hot air and bugs from the attic into the house. The salesman wont even return our calls. STAY AWAY FROM THIS CO. THEY ARE MOST CERTAINLY NOT WORTH IT!!
Napoleon unable to diagnose fireplace pilot light not staying lit (Napoleon built fireplace). Techs in three times saying all OK and pilot light goes out repeatedly. Last tech says unable to test pilot light assembly because to hard to access (was also sarcastic and condescending). To arrange last tech visit, left 8 messages for service and received no call back. Would never use or recommend Napoleon. Had another HVAC company in, diagnosed and fixed in one week.