Napoleon Fireplaces

1.2/5
Location
Information
Reviews
Details

Products and Services

  • Heating Service,
  • Heating,
  • Heating Installation,
  • Fireplace,
  • commercial heating,
  • gas fireplace,
    • Fireplace Service,
    • fireplace installation,
    • Fireplace Sales,
    • BBQ,
    • Cooling,
    • Accessory,
    • Chimney,
    • Propane Fireplace,
    • barbecue,
    • Mantel,
    • Natural Gas,
    • Insert,
    • Natural Gas Fireplace,
    • Outdoor Fireplace,
  • more...
  • less...

Brands Carried

  • napoleon,

Specialties

  • Build quality napoleon fireplaces,

Languages Spoken

  • English,
Location
9 Napolean Rd, Barrie, ON L4M 4Y8
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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Methods of Payment:

Ratings & Reviews - Napoleon Fireplaces

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1.2/5
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    Irena Sobolewski Lawrenson
    By

    RE: Installation of Napoleon Gas Fireplace Installers crammed an extra six ft of wiring into a space so small that it was touching the firebox causing the wires to melt and destroy the receiving unit. When Napoleon failed to respond to multiple website and email inquiries, I went to the store personally. Service manager stated installers were following company policy. He did not offer compensation. Napoleon policy has to change before someone’s house burns down.

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    CommunitySpeech1
    By

    Our experience was - Zero accountability and customer service after the product is paid for!

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    macm6480
    By

    We paid 5K more to support a CA co. over a comparable RSF unit. Napolean makes you pay 90% of the cost up front (which in our case was 12K) and then leaves you high and dry. We had a partial install done 3 weeks ago and apparently they ran out of parts. They cut a hole in the ceiling that lets the hot air and bugs from the attic into the house. The salesman wont even return our calls. STAY AWAY FROM THIS CO. THEY ARE MOST CERTAINLY NOT WORTH IT!!

    Are you the owner? Reply or Contact YP
    k9ch1769
    By

    Napoleon unable to diagnose fireplace pilot light not staying lit (Napoleon built fireplace). Techs in three times saying all OK and pilot light goes out repeatedly. Last tech says unable to test pilot light assembly because to hard to access (was also sarcastic and condescending). To arrange last tech visit, left 8 messages for service and received no call back. Would never use or recommend Napoleon. Had another HVAC company in, diagnosed and fixed in one week.

    Are you the owner? Reply or Contact YP

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