East Side Mario's

3.2/5
Location
Information
Reviews
Details

Cuisine type

  • Italian,
  • American Cuisine,

Dishes

  • Hamburger,

Atmosphere

  • Casual,

Products and Services

  • Italian Restaurant,
  • Family Style Restaurant,
  • Pizza Place,

Languages Spoken

  • English,
Location
2000 Appleby Line, Burlington, ON L7L 6M6
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - East Side Mario's

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  • Food:
  • Service:
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kati3884
By

The service and food are great- awesome place for our family and something for everyone on the menu. Best family restaurant in the area.

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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Kristina H
By

Terrible Management

After taking our order and leaving the salad and drinks our server took 30 minutes to stop by again. Asked her about the 2nd loaf of bread I had asked her to bring and she said it was in the oven. At the 50 minute mark I asked to speak to the manager and was told the delay was because the computers had gone down. I mentioned this was the 2nd time this month I'd had a bad experience and that I wouldn't be back. He said he had bigger things to worry about than people saying they wouldn't be back.

Atmosphere: 3/5
Food: 2/5
Service: 1/5
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Restaurantica12
By

Bad Right From the Start

No one to greet you upon entering. Waitress chooses to first seat partial party that came in after us. Didn't even have all items available that were listed on the menu. New dishes had no taste.

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Restaurantica12
By

Can you speak up, please?

The music was so loud, I could not hear the conversation at the table. Isn't that part of why you dine with friends? When I asked the greeter and her supervisor to turn the music down, was informed it was not that loud. Needless to say, it left a sour taste in our mouths and we shortened the evening. We will not be supporting this restaurant again.

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Restaurantica12
By

It was the most hideous dining experience ever...

It was the most hideous dining experience ever! We ordered 4 entrees and they all came with unlimited salad. Except, 45 minutes later, we still didn't get our salads. Finally my daughter's salad arrived. But no, not ours. The wait staff was unhelpful and we had to talk to the even more unhelpful manager. (You'd think a restaurant manager should at least shower before showing up for work. He stank of cigarettes and was wearing a stained shirt.) He didn't offer an apology and told us our entrees were ready and being brought over. Maybe he smoked something stronger, who knows, but we were asking about our salads the entire time. Entrees arrived. Salads followed. They were mushy and obviously been waiting for a while to be brought to our table. Meal was adequate. Never got the water we ordered. Waitress came smiling offering a free dessert, wow how great, made us thrilled. Both me and my friend declined. Our daughters dessert arrived and sweaty manager came by with a phoney smile to check if we were happy with the "on the house desserts". Oh yes, that is really going to erase the terrible experience... We paid, left 15% tip, because we are decent people. But promised NEVER EVER to go back to that location. Oh yes, forgot about the dirty side plates. At this point it really didn't matter. Do yourself a favour and don't go. That manager was a bad joke!

Atmosphere: 3/5
Food: 3/5
Service: 1/5
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Restaurantica12
By

The wings were excellent. The nachos has a...

The wings were excellent. The nachos has a bitter "food-gone-bad" taste, which my partner and I figure was the tomatoes. We picked around the tomaotoes, but the whole dish lost its appeal and we were unable to finish it. We told the waitress, who said she would inform Management. We still got billed for it so we paid it because we don't dispute bills - we decided we would write a truthful review instead so that others will know.

Atmosphere: 4/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Geat Food, I'll Be Back!

The food was great, a favourite of mine forever!! I'll be back again soon

Atmosphere: 5/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

Wings were probably the best I've ever tasted...

Wings were probably the best I've ever tasted, plus since the hockey game was on, all appetizers were half price. Staff were very friendly and quick to make sure that I was O.K. refreshment wise.

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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Restaurantica12
By

Good food and the Best Wait Staff in town! Fun...

Good food and the Best Wait Staff in town! Fun and friendly always willing to please.

Atmosphere: 5/5
Food: 4/5
Service: 5/5
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Restaurantica12
By

Great food, great staff dont change a thing...

Great food, great staff dont change a thing, maybe perhaps have some readers for our next visit.

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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Restaurantica12
By

This is the first time we have been totally...

This is the first time we have been totally satisfied with a meal in Burlington -- moved here 3yrs ago, dined out many times since but can honestly say East Side Marios in MapleView Mall will be a place we frequent from now on. Food was excellent, servic

Atmosphere: 5/5
Food: 5/5
Service: 4/5
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Restaurantica12
By

My visit was to Timmins, ON. The management was...

My visit was to Timmins, ON. The management was great accomodating to our visit to the city. Not only was the food great, but also, the staff and management, delivered the best service. Thank you!

Atmosphere: 4/5
Food: 4/5
Service: 5/5
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Restaurantica12
By

Its a chain restaurant, so youre not going to get...

Its a chain restaurant, so youre not going to get the greatest food of your life. The service is fantastic and the food filling. If youre in a pinch, itll do, but there are so many better choices in the city.

Atmosphere: 3/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

After nine on a weeknight their appetizers are...

After nine on a weeknight their appetizers are half price at the bar. We tried six out of the nine appetizers. Portion sizes were good.

Atmosphere: 4/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

I ordered a wrap and the other person I was with...

I ordered a wrap and the other person I was with ordered pizza. My wrap had obviously been made way to early and was under the heat lamp for too long because the fries were dried out and the wrap was falling apart because it was so crispy. The waitress wa

Atmosphere: 1/5
Food: 3/5
Service: 4/5
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Restaurantica12
By

Wait staff here need better training. Ordered a...

Wait staff here need better training. Ordered a glass of wine and a draft beer. Both glasses had lip marks on them. Discussed this with the waitress but she shrug us off, although she must have mentioned it to the bartender who kindly came over to apologized and took the drinks off our bill. We also ordered a pizza which was very good however the misfit waitress forgot to bring the salad (included with the pizza). Oh well it was Sunday afternoon!

Atmosphere: 4/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

This visit was for our grandson's 15th birthday...

This visit was for our grandson's 15th birthday and it was so terribly hot in there that it totally spoiled our meal.We left without finishing. An explanation given was hot outside, open kitchen,too small an ac unit. Get a bigger unit so people can dine comfortably and won't have to dip a napkin in the water glass to wipe the brow.

Atmosphere: 2/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

I ordered a pizza and there was a dead fly in the...

I ordered a pizza and there was a dead fly in the sauce. Enough said. Have not been back since and will never go back.

Atmosphere: 1/5
Food: 1/5
Service: 2/5
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