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35 Harvard Rd, Guelph, ON N1G 3A2
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Ratings & Reviews - Shakespeare Arms

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    Restaurantica12
    By

    RUDE, LOUD, TERRIBLE!

    The music was so loud we couldn't hear each other talk. When my 84 year old mother asked the DJ to please turn down the music, he insulted her and did not. The manager did not talk to the DJ when we complained, and when we left he yelled something rude at my sister. The atmosphere is dark and dingy, the food was horrible and the staff clearly not enjoying working there. A very toxic environment. There are much better places to eat where the staff actually treat you like the valued customer you are.

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    Restaurantica12
    By

    raw chicken wing actually better than the service provided

    went with my ball team for wings and beer tonight. wings were adequate until i bit into the raw one. my server (sam according to the receipt) didn't offer an apology, but did offer the insight that it was likely due to that wing being larger than the others (an observation both brilliant and useful). when the bills came, she had removed the price of one wing from my bill, but had added a charge for extra sauce which i did not order. i told her about this inaccurate charge, she questioned me about it again, i repeated myself, and she walked away saying "you don't have to be rude about it". after serving raw chicken to a customer, removing the price of one wing from the bill seems inadequate. calling that customer rude after potentially giving them food poisoning and then adding extra charges to their bill is beyond inadequate. it's stupid and terrible service. i've been going to this pub for a long time, but certainly won't be back after this terrible experience.

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    Restaurantica12
    By

    Worst. Pub. Ever. The food is decent and the atmosphere is great....you always see people you know, having a good time. I've had a few really fun nights there. However, the owner/manager should be completely ashamed of his horrible staff. I've never witnessed such childish & rude behaviour before in my life. They are so incredibly unprofessional and disrespectful towards paying customers. I will never, ever go back.... well, maybe I would consider it if a few staff members were replaced with people who know how to do their job and actually act like adults rather than 15 year olds. Not holding my breath, though, as I fear these types of servers/bartenders are part of the "charm" of the place and keep some customers coming back time and time again, if you know what I mean. Yuck.

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    Restaurantica12
    By

    The food was great as was the atmosphere. It is a busy place at times which results in a bit of a wait at times but it is well worth it. You will not be dissapointed.

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    Restaurantica12
    By

    Terrible Food

    Terrible food! Just awful. I am a huge foodie and I can tell pre cooked food from fresh from the fryer food. The fish and wings are pre cooked for sure. The fish had a tough dry taste too it, like it was fried before same with the wings. I think that is terrible how difficult is it too deep fry food to order? Not very hard! The meatloaf tasted as if it was microwaved and the potatoes were not real, out of the bag or box for sure. Antojitos are basically two tortilla shells with a pile of cream cheese in the middle, and it costs $10.49 way over priced for something you can make at home for about $2 bucks. Also I love Sheppard’s Pie, but Shakespeare’s ruined it for me, dried out beef with fake mash potatoes...gross the best part was the real cheese on top. Terrible place to eat, awful service.

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    Restaurantica12
    By

    Awful

    Terrible food, just awful. I am a huge foodie and I can tell pre cooked food from fresh from the fryer food. The fish and wings are pre cooked for sure. The fish had a tough dry taste too it, like it was fried before same with the wings. I think that is terrible how difficult it it to deep fry food to order? Not very hard! The meatloaf tasted as if it was microwaved and the potatoes were fake and did not taste real at all, out of the bag. Antojitos are basically two tortilla shells with a pile of cream cheese in the middle, and it costs $10.49 way over priced for something you can make at home for about $2 bucks. Also I love Shepards Pie, but Shakespeares ruined it for me, dried out beef with fake mash potatoes...gross the best part was the real cheese on top. Terrible place to eat, awful service.

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    Restaurantica12
    By

    Shakespeare's is a pub, its very crowded and noisy. The food is just great however, a lot of British inspired dishes on the menu which all taste amazing. This isn't the problem, it is probably one of my favourite places - in terms of meal quality, in guelph, the problem however, comes with the service. The service is just horrible, they are constantly understaffed, and you will be waiting a long time to get a server, then an even longer time to get anything from that server. If your entire table goes up to the bathroom, the servers have been known to move your coats and reassign your table - i saw this happen multiple times. It is also over crowded, too many tables squeezed into such a small space. I understand its a pub, and the bar is always very very busy, but they would get on a lot better if they tried to separate these things. Annoyingly as well, one time I went they had a magician going around table to table annoying people as they ate, which really made me want to leave. The food is the only thing this one has going for it, and food is just amazing. Perhaps if it was your regular pub, you would enjoy the atmosphere more, but I just find it very overwhelming and very noisy, too noisy to enjoy dinner conversation.

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    Restaurantica12
    By

    steak and kidney stew (pie)

    We went to the Shakespeare Arms for dinner. It was very busy and we had a nice table in a quiet part of the restaurant. I ordered a steak and Kidney pie. It arrived as a stew instead of what a steak and kidney pie is supposed to be made like. Also the salad was brought with the meal which I can not understand how they expect for you to eat cold salad with a hot meal. When I complained they told me that is the way they serve it, However, they tried to bring me what I wanted and offered me a $5 discount for my next visit. Probably a great place to meet you friends and drink beer but only eat there if you are really hungry. I hear the fish and chips are good here so I will give them one more chance.

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    Restaurantica12
    By

    Authentic, Friendly and The best!

    This place is a must go to. It's simple pub food but tastes GREAT. Best Sheppards Pie around, no doubt. Lot's of great beers on tap. I usually hit the Labatt 50!! This is one of the few Bar owners that gets how to take care of his customers. Staff is mostly all girls who are good waitresses. Go thier for your morning hangover for brunch, Best Brunch in town. A place we go more often it seems

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