Crunch Fitness - West Hamilton

was very nervous my first time at the gym the reception lady was very helpful and understanding wich was greatly appreciated they made me feel welcome as if i was part of a family cant wait to see where my fitness journey takes me thanks crunch fitness

Crunch Hamilton has failed to support its members during the pandemic. They tried to profit off of a face covering that was ineffective by mandating masking while working out against Public Health recommendations long before Hamilton mandated them. They only opted to shut down prior to government mandating AFTER taking monthly fees. Many members were being charged training and maintenance fees while the gyms were shut. It is dirty, the equipment are torn and it takes forever for repairs.

Disappointed. I’ve been pushed to file complaints w Ontario.ca & the Better Business Bureau. I hope they will realize they need to do better. Any reasonable person would agree that the gym before & after the pandemic are different things. I would think with the world undergoing a Pandemic they would have cancelled my membership but have not. On August 12th I was charged $67.68 despite my account being frozen. I was not provided any refund. Do not join this gym they do not care about members.