ActiveCare Medical Clinics

2.2/5
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1108 Klondike Rd, Kanata, ON K2K 0G1

Ratings & Reviews - ActiveCare Medical Clinics

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Fmfallahi
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Some staff here are very insensitive, they do not care about patients. I am very disappointed about the answer I was given when I called them in last 2 days. Asking to see any Dr. (if mine is not available) at any time before I go to General on Nov 18. She said other Dr. cant review your test result and your GP is fully booked. I had told her I cant sleep at nights as I am very worried. My GP said other Dr will be there after hours if I cant see her but that is not what the stall is telling me

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Kat M
By

No stars. My family just became his patients out of desperation. We are new to Ontario. Dr. Iain Watson is negligent of his patients. My adult disabled-non neurotypical son has had sever depression this past year. We saw a psychiatrist at the local mental health service who wrote instructions for a prescription to stabilize his mood. That was 3 months ago. Watson still hasn’t reviewed the file and his office (when the answer the phone) gives me a different excuse every time. He is incompetent

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korm5516
By

Terrible customer service, extremely rude admin/reception staff. No consideration or care and they treat patients in a very cold manner. So disappointing coming from a medical/health clinic considering many people have ailments, sicknesses, in pain and are already in a vulnerable state.

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ansi9766
By

If the site provided an option for 0, that is what this clinic should be getting. The staff here are totally unprofessional and there are 4 of them at any time just at the reception, all with a burnt face any time of the day. Horrible customer service. Though I have my family physician, I avoid this place as much as I can. Time to look for a new family physician, rather than enriching that doctors pockets by being on her patients list.

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mcco1721
By

can never get through to reception i was sitting in the lobby and the phone was ringing and all the receptionist just sat there ive been calling since 830 am this morning and they will not answer the phone

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takalaska
By

My pharmacist faxed a request for the renewal of my blood pressure medication. When the next day there was no response, I called the clinic to find out what was going on, just to hear that the request was sent yesterday only. I was assured that the new prescription would be issued the same day. It never happened. Generally, the staff in this clinic are rude, condescending and uncooperative. It takes forever to get a referral. DO NOT RECOMMEND.

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JoeContii
By

I have been a patient of Dr. Bertrand for over 25 years. He has always been excellent in diagnosis and treatment. Highly recommended.

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Émilie H
By

Doctor rarely has the time to listen to me during my scheduled appointments. Clinic also made a mistake in one of my referrals and failed to correct it when was sent back to them, delaying critical care by over a year. A harrowing experience that endangered my health. Don't risk yours

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Worst Front desk ever. Won't change, they've been this way since day 1. Rude, loud (shout your info to the whole waiting area). Not helpful. THey'll sit there yacking while the phones are ringing away. Need to book 2 weeks in advance for semi emergencies. Can only do that online as they don't answer the phones or take them off hook.

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Kristina B
By

There is no waiting time for any services here. All staff is very professional and really take a good care of each patient. My family and my parents go to this centre for past 5-6 years. I wish all medical centres were like this.

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Brandi O
By

GET A NEW JOB PLEASE

The one time i have ever been there, the one receptionist i dealt with was extremely rude and made me fill out a form that she was to fill out and then had issues when i asked her questions from the form. GREAT JOB 🖓

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Stephanie R
By

The receptionists...

The receptionists were very nice when I went. I've been with my doctor for many years. I have and will continue to recommended them. I never feel rushed and they take their time to answer all my questions. Thank you!

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karen23
By

DO NOT TRUST THE ...

DO NOT TRUST THE RECEPTIONISTS WITH ANY PAPERWORK. By their suggestion I dropped off some immunization documentation that I needed signed for my college placement. After almost a month of waiting I finally hear from them and find out that they had lost everything I dropped off. I'm now at risk of missing my immunization deadline and might have to take (and pay for) an entire extra semester of school because of this mistake. Really not impressed with their service.

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magga80
By

Terrible people at front desk

Summary: Worse secretaries/ receptionist I have ever met. I have been a patient at this location from day 1. On every single trip, our experience with the front desk has been terrible. They don't have any manners, don't know how to talk to patients politely and are always checking their phones or talking to one another. The facility has the best doctors and I will go there every time but we are always anxious about what the receptionists at the front desk will pull out on us.Please fix this!

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Martin20
By

Terrible service

Secretaries looks angry all the time. To make appointment by phone is almost impossible. They never pick up phone. Pharmacy can send numerous faxes, they do not bother to return. Worst service you can imagine.

Service: 1/5
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