Montana's

2.9/5
Location
Information
Reviews
Details

Cuisine type

  • American Cuisine,

Dishes

  • Hamburger,

Languages Spoken

  • English,
Location
740 Ottawa St S, Kitchener, ON N2E 1B6
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - Montana's

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2.9/5
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Restaurantica12
By

Montanas in Waterloo

I can't find the Waterloo location on this site but this review is about my experience there. Went on a Wednesday with girlfriends for drinks and nibbles in the bar. The service was awesome and the food was pretty quick and very tasty. We shared spinach dip, antojitoes and nachoes and we were stuffed! We didn't know a band would be playing and it was an added bonus. We had a great time and have plans to make this our regular get- together hangout!

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Restaurantica12
By

Not a great visit

It's same ole, same ole... each visit. You can usually count on decent food and service here. However was there on Saturday night and ordered the 1/2 Chichen, it comes with a couple sides and if you want make substitutions you usually can. I asked for this and wasn't offered to make any side choices or whatever. I really didn't even realize this till our dinner were served. Needless to say, it's partially my fault, but my server is a long term employee and should from habit offered this up. Instead I got whatever he wanted to have. It was good, just I would have liked it MY way. Wasn't pleased about not getting a refill on pop, I had to ask for this after I was completely done my meal. The bar area wasn't busy at all so it was less attentive service and not due to the fact they were running around. Anyway.... take what you want from this. I will go back as I have gift cards to use up.

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Restaurantica12
By

Caesar salad - quite good. Chicken Quesadillas...

Caesar salad - quite good. Chicken Quesadillas - very good. Meatloaf - sad story: Mashed potatoes were standard instant, with grated raw potato mixed in to fool me into thinking someone actually made these.I've learned to accept that nowadays. Broccoli was raw. Not firm, raw.I've learned to accept this too. Why oh why, in the name of all that's GrandMotherly, would someone drown "homestyle" meatloaf in Chinese Sweet 'n Sour sauce? Once I rescued my (small) portion from this weird concoction, it was quite palatable. The clash of the gravy and the S/S sauce is permanently etched on my tongue, however. Probably created by the same genius who decided that I was not allowed to smoke on the outdoor smoking patio. I, of course, accepted that too. I will simply not return.

Atmosphere: 3/5
Food: 2/5
Service: 3/5
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Restaurantica12
By

TERRIBLE . worst service EVER you see montanas...

TERRIBLE . worst service EVER you see montanas has a thing they do on B-Days and well it was my B-Day and what they do for birthdays is they sing to you and they give you a FREE desert well my wattriss at the time had KNEW it was my birthday and IN THE END i got now song sang ( whitch i had not so much missed because i dont like great deals of attention ) but i had missed was my free desert and on top of all theses the place jurring i had been sitting was near the kitchen door and while i was eating some of the kitchen staff were fighting / also verbally now if i had my little cousine there i whould be OUTRAGGED if he had heard what i did and EVEN to top this off i had the steak meal whitch the steak was SOO SMALL it barley covered the corrner of a pice of papper and agin to top this off the majority of my food was COLD especially there so called HOT beans whitch where nithere hot or spicey . peace out p.s potatos were the only thing GOOD

Atmosphere: 2/5
Food: 2/5
Service: 1/5
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Restaurantica12
By

Used to be an OK Place

HAdn't been here is over a year...boy has t gone down hill! Took 30 minutes to get our food, arrived cold and my 4 year old's meal didn't come until the rest of us were completely done eating (almost 1 hour from the time we ordered)....the waitress didn't come to explain or opologise in between. Most of the food arrived cold, portion size of the mashed potatoes was a joke, about 3 tablespoons worth (I am NOT exagerating) and there were 2 mistakes on the orders, but we were affraid to send them back as we were all so hungry by the time we got the food! I over heard another table complaining about the food and service as well!

Atmosphere: 2/5
Food: 2/5
Service: 1/5
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Restaurantica12
By

worst restraunt ever

i agree with penny the managers swear within a ear shot of the customers and when there are children around. the food that i orded took like 45 mins to arrive and our server didnt even apoligize to us.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

HORRIBLE

i had the worst service at montana's kitchener, my server was and we were ignored pretty much the whole time. she didn't bring us our food or even our drinks other servers were doing it for her!! i understand when some servers are busy but you should give her a big section if she can't handle it. also on my way to the bathroom i heard someone swearing.. turns out it was a manager i couldn't believe a manager was swearing behind the bar. the cold was cold and the service was disgusting i will NEVER go back to this location.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Worst service we ever had!

I have to say we love Montana's but this location is one we will not go to again. We got to the restaurant when there wasn't a big wait. As we were waiting for our table to get ready another family came in and was seated before us. Not too impressed but we could wait a bit longer. When we got seated, the seats had all salt on them and had water droplets. I wanted to wipe them off but there was no napkin so I used my own kleenex. After seating down and asking for cutlery and napkins, we place our order. We waited 1 hour before we got our food!!! We have 2 little kids and it was not much fun for them at all!!! When we received our food, I again had to ask for napkins and cutlery. The fries were cold and the baked potato was cold. Not too much fun. Every time my husband asked for coffee, another pot had to be made. Overall we were NOT impressed and will not go back to this location or recommend it.

Atmosphere: 3/5
Food: 3/5
Service: 1/5
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Restaurantica12
By

A great meal will come back soon

My husband had a coupon for a free appetizer so we decided to go during the all you can eat rib event and it was excellent. My free appetizer was the spinach dip with nachos and pita bread valued at 8.99 and it was plenty for 1 or 2. The large cobb salad was soooooooooo big I had to take some home with me. My husband had the all you can eat ribs and he said they were fnatastic. The food took a little long to come in the beginning but then seemed to speed up when they brought some more ribs. Sarah our waitress was fantastic and should get a standing ovation for a job well done, if you go ask to be seated in her section as she is one of the best waitresses we have ever had. The only complaint we have is that the air conditioning was on full balst and we were quite cold, yes it was really warm outside but still the air could have been turned up a few degrees warmer. All in all a great meal and we will be back soon maybe this weekend.

Atmosphere: 4/5
Food: 4/5
Service: 5/5
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Restaurantica12
By

We had called the day before to reserve a table...

We had called the day before to reserve a table for 5 for my daughter's 24th birthday. When we arrived the restaurant had no knowledge of this reservation but we were able to get a seat anyway. It took us one hour to get our meals. When our food did arrive the fries were cold and I asked for new ones but then changed my mind as I did not want to wait longer. Instead, I chose not to eat them. I had asked for the staff to sing Happy Birthday to my daughter, they said no problem. We waited and at no time did any of the staff come by to do so. When it was all said and done we got our bill but no one acknowledged her birthday. It was so disappointing. I spoke to the manager who gave us $5.00 (yep, that says five dollars! )off for all of our trouble and apologized for the lack of communication on all accounts (no reservation recorded, not singing Happy Birthday, and cold fries). So, needless to say we will not be dining there again. An EXTREMELY disappointing experience!!

Atmosphere: 1/5
Food: 1/5
Service: 2/5
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Restaurantica12
By

My family had a great experience at the Montana's...

My family had a great experience at the Montana's in Kitchener. Our server was exceptional and made us feel very comfortable. The kids loved her and she always seemed to be there when we needed her. The food arrived at just the right time and it was good and hot. The kids' plates were not too hot, and this is a problem I have frequently had when eating at other restaurants. So their plates were cool and their food was hot, which was great. It was a very friendly atmosphere and employees seemed to be enjoying their jobs. Bravo! I will definitely be coming back...

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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Restaurantica12
By

This Was the best place I have ever eaten the...

This Was the best place I have ever eaten the steak was cooked prefect and the penne was excellent. Best place to eat in Kitchener by far. I will become a regular for sure

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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Restaurantica12
By

Come here often. This montanas probably has the...

Come here often. This montanas probably has the best service out of every montanas ive been too. Evrytime i come, i order the beef nachos!! Montanas has the best beef nachos that i have ever had. Literly....

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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Restaurantica12
By

It was all you can eat Ribs Wednesday, it would...

It was all you can eat Ribs Wednesday, it would take a while to get them to bring you more Ribs. Food was OK. They had a few different option for the Ribs.

Atmosphere: 3/5
Food: 4/5
Service: 2/5
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Restaurantica12
By

I would have rated THIS Montana's a zero if I...

I would have rated THIS Montana's a zero if I could. I ordered a large spinach salad (cost, almost $10) and got 10 leaves of spinach. It was supposed to come with mixed vegetables. I got one red pepper and one piece of zucchini. Each measured 1 inch X 1/6 of an inch!!! There were three wedges of tomato. I sent this insulting portion back to the kitchen. A second one came back that was marginally bigger but was still void of the vegetables promised on the menu. The manager refused to remove the salad from my bill. I have since written to Montana's head office to report this offensive offering. I have not heard back. I also let head office know that my guest and I waited at least three minutes just to get seated. We should have left. I would absolutely NEVER return to the Niagara Falls Montana. The manager there needs to be fired. He is putting his profit margin way ahead of customer satisfaction. In fact, customer satisfaction isn't even on his radar. ABSOLUTELY THE WORST RESTAURANT!!!

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

I was very dissapointed in my experience. The...

I was very dissapointed in my experience. The dinner costed 260 dollars for the 6 of us and the service was horrible. The chicken wrap had bones and fat in it and when we complained to the manager they acted like we were bothering them. Then we had to wait for new food for 30 mins. The ribs were good but the people who had stake said it was over cooked and cold when it FINALLY came to the table. In the end the lady who had her chicken wrap replaced did not get to eat with us because we were all done and we had to wait for her and all we were offered were free pops for waiting...ABSOLUTLY PATHETIC

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

i went in to have some wings with my friends when...

i went in to have some wings with my friends when we first sat in the guy you was waiting on us was very testy he didnt give us a chance to even look at the menue and rushed us .. then we ordered some wings and fries with two drinks .. first of the food took forever to come .. second of all when they wings got to the table they were dry .. also i am not kidding they brought us about one tea spoon of sauce for our carrots we had to ask to get some more which again took forever .. also they totaly forgot our fries .. after eating two or three wings we finaly got tired and decided to complian they guy again took forever to come he had totaly for got about the fries and when we told him about the food his told us " okay..pishh so wat do you want me to do about it.. " he didnt care at all that we were unhappy I WOULD NEVER GO BACK TO MONTANAS AGAIN IN MY LIFE WORST SERVICE EVER AND FOOD

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

The service and food quality at this restaurant...

The service and food quality at this restaurant was very poor. It took the waitress about 15 minutes to get our drinks. The food was really bad as well. My salmon was undercooked.(Still a little raw in the middle. My kids burgers were so overcooked it was like chewing on a leather baseball mitt. When I told the waitress about it, she didn't really seem to care. I've been to the Montana's in Windsor and everything was great. This location was terrible. I would never eat there again.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Was seated within 60 seconds of arrival by a...

Was seated within 60 seconds of arrival by a friendly Hostess. However, at our table 3 different Servers walked by us but no one acknowledged us whatsoever. We attempted to get any Servers' attention and only managed a retort "Someone will be with you in a sec" After almost 20 minutes of animated growing impatience, my guest and I got up and left. The same friendly Hostess thanked us for coming not realizing that we were never served or that we had just arrived only a short while ago. Intolerable Service attention & the complete lack of Management presence will keep us from ever returning. I'll take my business elsewhere.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Comments: I took my girlfriend out for her...

Comments: I took my girlfriend out for her birthday around 5pm and I was astounded at the terrible service we recieved. It seems we had three servers walking by us and I had to ask for a waiter and wait till they all stopped talking among themselves to get a glass of water. This went on the entire meal- no one came by and asked if we needed anything and no one asked if we wanted dessert etc. The bad stuff list is too long to put here. I feel ripped off for $100. I will NEVER go back!

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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