Ratings & Reviews - Bayshore Optometric Clinic

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    Karen M

    I recently became...

    I recently became acquainted with Dr. Sandhu and the staff at Bayshore Optometric when I needed a new pair of glasses. I would say the service they provide is outstanding. They have the latest in technology - I even had a panoramic photo done of the inside of my eye, never had that before. The staff are great and Dr. Sandhu is friendly and smart. Their hours are amazing there so there is no problem getting an appointment evenings or weekends. Very happy with my prescription.

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    Peter F

    Avoid this place ...

    Avoid this place at all costs! They are unprofessional and abusive. The large lady from the back physically threw my OHIP requesition in my face after I refused to pay them for an eye exam. The requesition that they threw in my face stated that the exam was covered by OHIP. My doctor also stated that the requesition he gave me covers the eye exam. Upon arriving I provided the receptionist with my requisition that states a major eye exam is covered by OHIP as per my doctors request. While doing so the receptionist asked me if I wanted to agree to a retinal imaging test that was not covered by OHIP. She explained it cost $25. I refused and proceeded with the exam that my doctor recommended. Once the exam was completed the optometrist explained that she would be referring me to a specialist and provided me with a prescription for glasses. As I was leaving the receptionist asked me to come back. She told me that nothing was found and that I had to pay $125. I told her that the exam was covered as per my doctors requesition and she stated that it was not because they didn't find anything. I refused to pay and asked her why the optometrist would send me to a specialist if they did not find anything. She asked me to wait and went to the back. After waiting, a very large woman came from the back. She tried to force me to pay for the exam and I refused. I showed her where on the requesition it said the exam was covered by OHIP, but she wouldn't have it. She then demanded that I give back the prescription that the optometrist gave me. I asked why and she said I didn't pay for the exam while she held the requesition in her hand. I refused, but then she snatched it from my hand and threw my requesition in my face. I told her that I would be putting my experience everywhere online for people to see and she said "have fun with that". So here I am. There are many places to get exams done so all I can do is share my experience and recommend you go elsewhere.

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    Business Reply September 4, 2015

    Hi Peter, Firstly I would like to apologise for replying back to this review not sooner. As a business owner it is my duty to ensure that all my patients are happy and that they have a good experience at the clinic. I do appreciate feedback from my patients, whether it be good or bad, as I take this as valuable input from patients on how to improve our clinic overall. I have checked into the complaint and spoke to the staff about it. I can only apologise for any inconvenience and I would hope that you will come back in the near bye future so we can gain your trust in us once again. Thank you Peter.

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