In the morning I called and ordered a taxi to pick me up at a place at 6:30 pm. I was supposed to be home by 6:45 pm and the driver came at 6:55 pm . My daughter and I were standing outside and waiting in the cold when it was raining. i called at 6:35 pm to ask where the driver was and they said "they'll be here in a few minutes." Every five minutes I would call and get the same response. At 6:50, I called and the man said " i can't do anything about it and it's not my fault."