Kelsey's

3/5
Location
Information
Reviews
Details

Cuisine type

  • American Cuisine,

Languages Spoken

  • English,
Location
1899 Algonquin Avenue, North Bay, ON P1B 4Y8
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - Kelsey's

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Restaurantica12
By

Staff isnt polite enough. Food was cool when served to us. Its the third time i go there and deceived every time. We wont go there again!

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Restaurantica12
By

Best wings yet

All you can eat wings. That's all I needed to come out and try this restaurant the first time and since then I've come back many times. A great atmosphere coupled with wonderful service and you have a great dining experience overall. I usually don't get any of the hotter flavoured wings but this place is the exception.

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Restaurantica12
By

Delightful Service

Without a doubt, Kelsey's has some of the best service staff in town. However, there are others who need additional training to achieve a more consistent level of service. Not only is average fare more palatable if accompanied by a generous helping of hospitality - it ensures repeat business.

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Restaurantica12
By

We found the food to be great, and the service...

We found the food to be great, and the service was outstanding. The server was really pleasant and we received our food quickly, it was cooked thoroughly and presented nicely.

Atmosphere: 4/5
Food: 4/5
Service: 5/5
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Restaurantica12
By

I am so angry over my service experience at this...

I am so angry over my service experience at this restaurant I am looking for ways to tell everyone about it. Our service started out ok but it spiraled down hill fast. We were seated promptly and our drink order taken. We ordered a spinach dip for an app. my wife orded a sandwich with a ceaser salad, kids ordered a pizza with ceaser salad I ordered chicken alfredo which comes with a ceaser salad and garlic bread. I drank my first beverage quickly and was paitently waiting for our server to come by so I could get another one. At about the 45 min mark my paitence wore out and I waved him over asked about another drink and reminded him that we still have not recieved our spinach dip or my salad. To which he looked shocked and says "you still have not got your app" I of course respond by saying no you have not brought it yet. He goes into the kitchen and comes out about 5 minutes later saying that our entrees where just about ready and asked if we still wanted our dip. I declined and said forget about the dip just bring us our meals reminding him that I still have not recieved my salad. Now when he told me our meals where just about ready I expected in a few minutes they would be on our table. Wow shame on me for assuming...15 mins later we get our meals. Obviously there was still time for our dip earlier but I digress. So we get our meals... I still with out my salad. Wifes meal placed in front of her was wrong and had to be sent back. They gave her fries instead of the salad she ordered as her side. The kids meals wrong, again fries instead of salad. My meal okay but missing garlic bread that comes with the pasta and still no salad. Kids agree to just keep the fries but ask for some catsup me I ask for my salad and garlic bread. I am very hungry by this point and start eating my meal I finish my meal and guess what finally shows up? that is right my salad but still no garlic bread. I ask server again about the garlic bread and he smugly replies "Man the kitchen just keeps screwing up" I then remind him we still have not got the catsup... wondering how the kitchen could have screwed that up? I then ask the server if I could speak to the manager due to my complete disatisfaction of this experience and he tells me that the Manager is too busy and will not come out to see us. I am shocked to hear this. Table behind us were having similar complaints and had also asked to see manager and where told the same. To end this long story I am handed the bill with not so much as an apology let alone a discount for not even getting parts of my dinner served to me. When I order a meal that comes with garlic bread and a salad those items are built into the price when I do not get those items (getting my salad after I have completed my meal does not count) I do not see why I should have had to pay for them. But when the manager is not willing to come out and discuss this how do you get a resoultion. I have only had one other truly bad experience in North Bay and it was at a different establishment but coincidently I think it was the same server.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

I love and miss this Kelsey's! I was there at...

I love and miss this Kelsey's! I was there at least 3 times per week! The service is freaking excellent and the atomoshere is always nice. The food is stupendously amazing and I love it! I can't wait to come back and go to Kelsey's !

Atmosphere: 3/5
Food: 5/5
Service: 4/5
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Restaurantica12
By

Worst Kelsey's I've been in. Last two times I...

Worst Kelsey's I've been in. Last two times I went they didn't have Cdn or Coors draft though they are set up for them. Used to be good when Norm was bartender.

Atmosphere: 3/5
Food: 3/5
Service: 2/5
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Restaurantica12
By

Amazing Food

We've been to Kelsea's 3 times and the food is amazing and not to mention the service. The food is delivered on time and the waitresses are always friendly and checking up on you. The portion are very suitable for an adult. Kelsea's is our #1 choice of Restaurant in North Bay

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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Restaurantica12
By

Do you ever clean?

Food wasn't bad..but the floor is filthy, the booth was dirty as was the table. The napkins should be burned. How can you put what is supposed to be clean silverware in those? We waited for a greeter to clean us a table, while there were waitresses standing there talking???? Our waitress was young, and seemed more interested in socializing with other employees than looking after customers. Will I go back? For take-out only.

Atmosphere: 1/5
Food: 3/5
Service: 1/5
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Restaurantica12
By

New management needed/ Send in a secret shopper

Resturant was filthy. Pizza and napkins under booth from previous customers left there.Service was poor and that is being kind. Food portions have been reduced in size and prices have been increased. Bill was brought to table while we were still eating. Even better Debit machine was brought to table for payment and our plates were not complete. Here is a thought wait till the guests are done there meal which they waited 1/2 hour for(non peak hour) before you bring the debit machine to pay. Also ask who will be paying for the meal and do not assume who will be paying and hand them the machine. A secret shopper from Kelseys head office is in order here. A complete disappointment well I guess customer satisfaction is not number 1. Management must be blind not to notice the slide of service and quality at was once a very enjoyable dinning experience.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Waitress was fantastic and treated us great; it...

Waitress was fantastic and treated us great; it was the female owner, however, that left a bad impression. The Ribs we had ordered had a TON of hair in them!! We sent them back *our waitress was horrified* but the owner was quite cavalier about it and only offered a 15% discount on the bill...i couldn't believe it! Having been a waitress myself, this is inexcusable. I would go back because other than this encounter, it was fine. Nice atmosphere, and friendly staff; just overly cheap management...ugh...

Atmosphere: 3/5
Food: 3/5
Service: 4/5
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Restaurantica12
By

i liked the calimarie and i would like to visit...

i liked the calimarie and i would like to visit again

Atmosphere: 4/5
Food: 5/5
Service: 3/5
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Restaurantica12
By

Everything was wrong. Service was terrible. All...

Everything was wrong. Service was terrible. All of the food was cold. We ordered various entrees from Shrimp Pasta to Balsamic Chicken. Too bad we ordered drinks first. The first beer - that finally arrived to my brother - tasted like soap. It was a draft. We asked that it be replaced for a bottle beer (Canadian)- that arrived about 20 minutes later. My mother received her Caesar Salad first - the rest of the food followed about 1/2 hour later. All of it was cold. It was like the waited for the last main to be ready before serving any of the food. I guess they put it under heat lamps that they forgot to turn on. Half way through this incredibly long meal, my brother received his beer, the waiter (not our original girl) placed it on the table saying "Here is your Canadian" - the label read "Coors Light". I had calimari as an appetiser. Calamari with no taste - a batter made of, might have been, sawdust. And like all the other food, cold. The waitress disappeared once she took our intial order. There was no attention paid to beverage refills (most of us were drinking water). And the cutlery, forget it. It was wrapped nicely but most likely to hide all the stains. Gross. Just a poorly run restaurant. I was like nothing was in sync. Never go there again.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Service was horrible, rude and dumb. Food was ok...

Service was horrible, rude and dumb. Food was ok and overpriced for what we got. Menu is pretty boring and not much variety. We waited 30 mins for our bill, and the hostess actually cleaned out table and set places for the next customers as we waited. We got up to get the bill and there were already customers at our table and ordering their meals before we paid. Horrible, rude and old waitress, who really put the "WAIT" in waitress.

Atmosphere: 2/5
Food: 3/5
Service: 1/5
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Restaurantica12
By

Food was good. Like the variety that is offered...

Food was good. Like the variety that is offered. Service was a little slow but the waitress was very friendly.

Atmosphere: 4/5
Food: 4/5
Service: 3/5
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Restaurantica12
By

Food was great. You know what to expect from...

Food was great. You know what to expect from Kelsey's. The service by Ryan was excellent.

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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Restaurantica12
By

Not sure if the people up top are from another...

Not sure if the people up top are from another "rival" restaurant and want to make this one look bad but I have been to kelsey's alot and i would say the service is awesome,food is awesome, and overall experience is better then alot restaurant's..the service this time was the best I think I have ever had at this restaurant.Alway's a pleasure going here don't even bother with the review'a up top,they must have had a bad day or the restaurant had a bad day.

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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Restaurantica12
By

I have been there twice. Each time the food was...

I have been there twice. Each time the food was good and the service was fast and courteous. I will definitely go back.

Atmosphere: 4/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

Almost every person in our group had to change...

Almost every person in our group had to change their order due to the fact the kitchen was out of of product. This was the worst I have ever seen in a resturant. New Years day is a special time for the family to eat out and it turned out not tobe injoyable. Will not return.

Atmosphere: 3/5
Food: 1/5
Service: 4/5
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Restaurantica12
By

Terrible food and terrible service. I will not be...

Terrible food and terrible service. I will not be back to eat at the Kelseys in North Bay.

Atmosphere: 2/5
Food: 2/5
Service: 2/5
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