Ratings & Reviews - City Wide Locksmiths Ltd

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    Massimiliano C

    Our front door lock just broke and needed to get it fixed same day. A co-worker referred me to Citywide and they came same-day with no issue. Friendly, professional and saved my day. Thanks! Massimo

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    Satisfied Customer

    Moved in to our new home and needed our locks changed. Was referred to Citywide through a family friend and can't say enough about this company. Our technician Ralph was very professional and friendly. Thanks again. John

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    Terrible Customer Service

    I have used this company in the past and was pleased with their work. Made an appointment recently for some repair work and when the workman didn't show up after an hour and a half I called and was told, in an extremely rude, curt tone, that there was a two hour window for the repair time. When I explained that I wasn't informed about the two hour window both individuals I spoke to (co-owners of the store) yelled at me and then hung up the phone. I have never experienced such abusive customer service. I have also never written a review like this before but I felt that it was necessary given the poor customer service - actually hostile. Needless to say I will never use this company or refer them.

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