Ratings & Reviews - Hero Army Surplus

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    ascl6579
    By

    DO NOT PURCHASE ONLINE FROM HERO OUTDOORS. After asking 3 times to have my order cancelled, they fake shipped my order when they didnt even have all the items in stock yet, when I called them on it they still refused to refund my money.

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    rave9750
    By

    My only experience with these clowns is through their website, where you cant alter an order once you place it, and where theyll lie to you about it already being shipped so you cant cancel it(Canada Post says different), all while trying to talk you out of cancelling it or talk you into buying something else instead. By far the worst online sales experience Ive ever had, without exception. Oh, and they dont answer emails they dont feel like answering. Extremely dissastisfied.

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    phil1828
    By

    Buyer BEWARE

    Last order from them horrible customer service takes for ever to get anything from them and I live in Ontario and they open up packages to have lower shipping cost and remove parts to the product as well beware of this company.

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    Ray B
    By

    Excellent service by Hero. Excellent product by Hero. Nice Product by Hero. Fast Shipping - Good Seller

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    Harry E
    By

    This is by far my new favorite store online Highly recommended!!

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    Gallop C
    By

    Easy to get to and a lot of nice stuff

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    Armando T
    By

    I recommend it personally for anyone, who want a basic digital camera...Excellent Product...Thanks.

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    dolly g
    By

    Good and solid build quality of products and Amazing service!

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    David J
    By

    What a painful experience

    First part of my shipment went fine but then on the second part I received the wrong product. It took 60 days to end the transaction and finally get a refund on the 2nd shipment. They continuously argued with me that I had gotten the right product to then finally admit it was wrong. I had to deal with rude employees, no responses e-mails, being hung up on, and told that I had broken the product when I had not. Very unprofessional, by far the worst place I've shopped for airsoft stuff.

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    th8tguy .
    By

    Nice Stuff - Bad Management

    Good selection of products, generally a nice store. However, their refund policy is disgusting. I wouldn't recommend purchasing anything over $20 because if it breaks or has a manufacturers defect you're screwed.

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    Steven C
    By

    Good arrangement of products, but if you are new to the Airsoft and need the assistance of staff to help get the part they will sell you the wrong part to make a buck or staff members are dont really know what they're talking about.if you are knowledgeable on the the subject would highly recommend.

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    Business Reply November 15, 2016

    Hello Steven, We here at Hero Outdoors thank you for your honest opinion, we value your business and hope you will shop with us again.

    goodfellow
    By

    I Bought a Rothco...

    I Bought a Rothco M65 jacket from Hero Army Surplus and wrote several unfavorable reviews regarding the jacket using polite language. Despite several email exchanges, Hero Army Surplus did not post my reviews. The representative at Hero Army Surplus claimed technical problems with their server. It's been about a year now and still the reviews have not been posted. There has been absolutely no follow up from Hero Army Surplus.

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    Jason D
    By

    awesome service and products

    Started into paintball this year and went into

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