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809 Richmond Rd, Ottawa, ON K2A 0G7
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open now 7:00 am - 8:30 pm

Methods of Payment:

  • American Express
  • Interac
  • Mastercard
  • Visa


  • $11 to $25,

Opening Hours


Cuisine type

  • American cuisine,


  • Hamburger,


  • Restaurant with party services,


  • Family,

Languages Spoken

  • English,

Ratings & Reviews - Kristy's Restaurants Inc

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How would you rate this business?
  • Atmosphere: 3.6/5
  • Food: 4/5
  • Service: 4.3/5
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Not returning

We came in today for breakfast like we do every Sunday and as most breakfast places are it seemed pretty steady. We have been regulars at Kristy's for at least 7years, meeting with a group of friends every weekend and indulge in breakfast. Today unfortunately you lost loyal customers. A rude waitress turned us down for tables. We were more than happy to wait but in so many words; not nice words at that, told us to leave and that there would be no room for a group our size. This is not the first time she has done this either. I have never in our years been treated so poorly at Kristy’s and it's a shame, takes one to ruin it all. That’s alright we can take the four grand we spend there annually, to a place that knows customer service.

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Regulars no more.

My fiancé took his mother and I to Kristy’s as it’s conveniently close to her and she enjoys frequenting. We are aware the food is bland but she quite enjoys it and she’s palliative so we try our best to treat her when she feels well enough. This one particular morning we went for breakfast, everything was going smooth the restaurant was pretty busy when we first we seated but tables started to leave and the morning rush was coming to calm as we placed our orders. We were greeted but an older woman in her mid-60’s I’d say short mushroom haircut, she came off cold but it could have been an off day so we brushed it off. We placed our drink orders and shortly thereafter our meals. Waiting patiently for at least the water to arrive sat for about 15 minutes. Our food arrived and still no drinks, before we even had the chance to remind her of our beverages she walked off to her POS station, our section was basically empty except for one young couple off to the side. My fiancé caught another server passing by and asked if she could pass on to our server that we still haven’t received our drinks. Very apologetically, the girl goes off to let her know. Our server at this time walks over just about slamming the glasses of water on the table spilling a fair amount in my mother-in-law’s plate and the table. She was completely out of order; there was no need for this hostility. Now her eggs are swimming in a pool while her toast is soggy, so we asked her if she could replace the dish. The woman proceeded to snatch the plate from the table and walk off without even the slightest apology, keeping in mind our tea and coffee we still never received. As she was standing around in ear shot, we could hear her complaining about us being rude and needy. I don’t think we were out of line nor did we lose our cool. She went off ranting about how hard her job is and our tip better pay off what we’re putting her through. I couldn’t believe what we were hearing and this was to who we learnt was the general manager! He was sympathizing with her. I really was taken back, we are basic people who don’t ask for much and when an order is usually wrong we say nothing, however this was for my mother-in-law who may only have a few months to weeks so of course we want to make sure at least HER meal in enjoyable. We received the meal, thanked her and that was that, she never followed up to see if we needed anything. The cherry on top was we were also charged for the meal that was returned plus the tea and coffee. We paid the bill in full… including the items we never received and tipped the front hostess. Needless to say she didn’t get a tip from us, we normally tip over 20%, we understanding it can be demanding and the pay isn’t that great so when we treat ourselves we make sure to be courteous.

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Good for people who can't cook or have no savoir faire about food

I have only bought one thing there that I kind of like, not the best but better than their other menu. They have no diplomacy. A friend wanted to use a gift certificate, but they kept insisting they could not split it, because one can't have cash back. If they were customer oriented, they would have come up with a feasible solution that would make everyone happy. The one dish I like was too heavy on cran mayo.

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Excellent service and good food

We held our annual banquet at Kristy's the first week of May. We are a group of 25 ladies and we reserved the solarium room for the afternoon. We were apprehensive as half of us had not eaten here before but we were pleasantly surprised. Our server Steve was wonderful, making us feel welcome, taking drink orders as the ladies arrived, constantly checking each table ( four tables of 6) to ensure everyone was not needing anything. The meal choices we had pre arranged were very good. The salads were fresh and crisp, the herb crusted salmon was done perfectly and the other dish, a chicken breast with a mushroom marsala sauce was delicious. Both were served with a generous portion of perfectly steamed vegetables and roast potatoes. Dessert was a lovely light lemon cake which was very popular. Feedback from our league members was very positive with everyone saying they enjoyed their meal, the excellent service and that many would return there for a meal with family or friends. Many thanks to Steve for all his hard work, it was much appreciated. Carlingwood Ladies Bowling League

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Not Happy

Went with a large group because of this we where not able to choose from the menu a menu was made for us which gave us only 4 options to choose from and no price. When i received my bill my heart almost caved in. Not only was it not in a price range that i was expecting but they also included there tip with it. Some people are on a budget and when it cost you 174.00 for 6 people that is just way to crazy that is more than a weeks groceries. It took 3 times asking for a drink and every time you wanted a refill on coffee you had to ask for that to. The salad tasted bad and it was brown looking like it was from the day before. Was not happy at all, will never go back and will never recommend this restaurant to anyone. The meal it self was good and filling, but it wasn't worth its price.

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We Love Kristy's

It took the new manager some time to outgrow the previous managers image. The present chef is creating delicious meals, attractively served and will accommodate moderate special requests. Dale, the manager, is up front and mingles through the tables making sure everyone is satisfied. Our favorite waitress, Rita, is the friendliest, funniest server in the city. She never gets an order wrong and can put a smile on the grumpiest face. We had occasion to celebrate my Mother's 80th birthday at Kristy's. Our party consisted of 42 people. The experience was delightful. Our family has been going to Kristy's pretty much once a week for many months and if you're looking for a relaxed, casual place to dine you should try it too.

Atmosphere: 4/5
Food: 4/5
Service: 4/5
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Boring typical pre-made restaurant fare. Big hit...

Boring typical pre-made restaurant fare. Big hit with seniors after church though.

Atmosphere: 2/5
Food: 3/5
Service: 4/5
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Appears in one Smart list

Editor’s Pick
Chow down on breakfast in Ottawa’s Westboro

Chow down on breakfast in Ottawa’s Westboro

This is the place to bring your mom or grandparents for breakfast. They serve up their breakfasts with lots of love, the old-fashioned way. Plus, it was popular in Westboro before anyone had ever heard of the neighbourhood.

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