Top Hat Home Comfort Services

2.3/5
Location
Information
Reviews
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Details & Description

Products and Services

  • 24h Emergency Heating Service,

Languages Spoken

  • English,
Location
1072 Merivale Rd, Ottawa, ON K1Z 6A8
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Emergency Appointments Available
Emergency Appointments Available
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Methods of Payment:

Ratings & Reviews - Top Hat Home Comfort Services

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2.3/5
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    jcmh7440
    By

    In December I called Top Hat as the pilot light on my gas fire would not stay alight. The valve that controls the gas being open or closed due to heat had failed. I asked for a service call and the person to bring a valve with them. An appointment was booked for January 26th and yes the person arrived without valve. He took the fireplace apart and tried to light the pilot light and informed me it was faulty. I am still waiting in February for a valve and someone to replace it. So far $100+!!!

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    hodg9245
    By

    We got an air-tight fireplace insert from Top Hat (Neo1.6). From sales to fireplace cleaning, to inspection, to installation, the process was so very well coordinated! We were very impressed with all services. The installers Justin E and Randall were very friendly, professional and covid-careful. It was a pleasure to deal with Top Hat! Highly recommend...Thank-you!

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    dlev6869
    By

    Absolutely no knowledge of heating units they sell. I had them in to service one they sold me, and was charged, and they knew nothing of why the unit wasnt burning properly. Then the service fellow left saying he would verify with office. Thy call back looking for money with out being concerned in helping me find any sollution. Anyplace else is better.

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    Business Reply February 2, 2018

    Our service technicians are factory trained to maintain and repair the products that we sell. If you have an outstanding issue with your heating unit, please contact me directly at 613-722-1226 and I will make sure your concerns are addressed. Sean Holtom

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