Ratings & Reviews - Lowe's Home Improvement

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    Horrible customer service. I believe my kids asking why the manager was laughing at us as I left with paint splatter on my shoes and legs sums up the extremely poor attitude and customer service of the staff.

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    Bruce D

    I'll never make a major purchase at Lowe's Kanata again.

    Good store with a nice selection of products.

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    Elisabeth C

    Beware! I paid in full forcarpeting and installation on May 9/16. Prior to making the purchase, I discussed in detail all the particulars (ie.moving furniture, clean up, carpet placement and seams,etc.). On Jun 2, the installers arrived at my home and did not install the carpet as per the agreement. I have telephoned and emaied Lowes and have been ignored. They did not honour their agreement. Beware: once you pay for the service, Lowes appears to have no intention on abiding by it.

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    What an awful sto...

    What an awful store. Very poor customer service. They do not stand behind their products and lack basic creativity on how to satisfy customer concerns. Poorly managed.

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