The owner including staff have no integrity. They use WATER in place of real wiper fluid and froze my fluid line. They called it "summer wiper fluid". The owner was defensive and trivialized the situation. An independent mechanic confirmed they used WATER. Nathan, while on the surface seems pleasant truly doesn't take customer service and quality assurance seriously. A smile isn't enough. Do your job, Bimmex. I would never return or recommend this establishment to anyone.