Duke Of Wellington

3.2/5
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Products and Services

  • Pubs,

Languages Spoken

  • English,
Location
1-33 Erb Street West, Waterloo, ON N2L 1S8
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - Duke Of Wellington

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Restaurantica12
By

Don't take your change!

Alright, so I went here on St. Patrick’s Day once and was having a reasonably good time. It was my turn to buy the next set of pitchers. So, I left my table and went up to the very crowded bar. I ordered two pitchers, paid the bartender, she rudely threw my change on the bar and it kind of scattered everywhere. Regardless of her impoliteness I left a tip and took the remainder of my change. I had only had time to pour a few glasses before a bouncer taps me on the shoulder and says ‘you’re out of here.’ I was surprised because I had not had very much to drink; I was behaving myself, and was having a very quiet discussion with my friends at our table. This prompted me to rightfully ask ‘why am I being kicked out?’ to which the bouncer responded ‘apparently you’ve been stealing tips’ I explained that I had not been stealing tips in fact I had been giving generous tips throughout the night. That didn’t matter to him and he said I would have to leave. So, I told him that I would leave peacefully without any incident and that I didn’t want to cause any problems. So there I was embarrassed in front of my friends, just paid for two pitchers without even getting a pint of it, standing outside the restaurant not knowing what to do. I decided that I should try to talk to the manager and explain the misunderstanding. I asked the bouncer at the door to speak with the manager he said ‘look buddy I’m just a temporary contract worker hired for just for tonight so I don’t know who the manager is’ I looked at him with a slightly condescending and skeptical gaze and said ‘so if I understand you, you cannot tell me who your boss for tonight is or who is paying you?’ me explaining it back to him probably made him realize how stupid his statement was. He said ‘I’ll be right back.’ A minute later he brings over the head bouncer (the guy who kicked me out) I asked if he was the manager he said ‘no’ then I asked if I could speak with the manager to which he said ‘look man, she’s really busy I don’t know if she is available or not’ I said ‘so you are not a person who can bring me the manager let alone find out if she is available?’, ‘one second sir.’ The manager turns out to be one of the girls working at the bar where I ordered the two pitchers or beer from prior to being kicked out. I explained the situation to her, how it was all a misunderstanding, how one of her employees threw my change on the bar and it went everywhere, and how I can understand how it can look like I am stealing tips when I have to collect my change all across the bar and floor and if the staff she was managing was a little more polite we might not be in this situation. She understood where I was coming from apologized on behalf of her staff member and then asked ‘so what is it that you want?’ I told her I wanted to be allowed to go back inside and she obliged. I went back in and carried on with the rest of my night and life. I think what happened was the bartender who was serving me did not expect me to ask for change and got upset when I did. Because of this extra ‘inconvenience’ she angrily threw the change and scattered it everywhere. When I didn’t leave a tip amount that she thought was acceptable (but I did because of her poor attitude) she called the bouncer and made up some story about me stealing tips so I would be kicked out. I have not been to this place since, I never intend to visit again, and I will tell this story to anyone who mentions this place or asks me where they might want to avoid. I wish I could say ‘best of luck’ to the duke of wellington but it wouldn't be sincere and I would honestly lose no sleep if this place went out of business.

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Hailey1
By

awful

The waitresses take so long to serve you and get the bill to you so you have no choice but to leave without paying it. No one has all night to sit Around and wait to pay when your cab is waiting outside. So 5 stars for free beer and food!

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Restaurantica12
By

Stopped in for a pint. I love the beer here.. and yes the service isn't the greatest at times... but I can honestly say that I have never had bad food here... Now mind you I have only had fries and modest pub grub, but again you dont come here expecting the to be waited on hand and foot. The beer is one of the only reasons I stop in, and the patio is great in the summer. All in all, its allright, but not my first stop when I want something to eat.

Atmosphere: 4/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

I have to say that this place has some of the lousiest service I have ever seen. It's quite amusing cause you see the waitresses floating about looking like they are lost and can't remember where they are or who they have served. Flagging one down to order is a mission in itself. The food is no better than any other pub but the service is just sad.

Atmosphere: 3/5
Food: 3/5
Service: 2/5
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Restaurantica12
By

We went during the lunch hour. There were several...

We went during the lunch hour. There were several other diners, and we were told to seat ourselves. I'm not sure if that's the general practice, since this was our first visit - it's okay as long as they remember you're there! It took several minutes before someone came with a menu. We told the server right away that we were on a lunch break from work, and had to be back there in about 45 minutes. We were informed that they were short-staffed, but she'd mention it to the kitchen staff. The food arrived on time - the BLT was very good, as was the garden salad (though the lettuce was in huge chunks, they get points for serving the dressing on the side). My partner said the fries were cold. We asked for the bill right away, but no one came to collect our money before I had to leave. Fortunately my partner was able to wait. He told me the waitress was very apologetic when she finally arrived.

Atmosphere: 3/5
Food: 3/5
Service: 2/5
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Restaurantica12
By

Although the food at the Duke isn't the best and...

Although the food at the Duke isn't the best and the service might not be the greatest at times, for a pub this place is great. They have a good selection of beer and a nice atmosphere to enjoy a nice pint and a bite to eat.

Atmosphere: 4/5
Food: 3/5
Service: 2/5
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Restaurantica12
By

Like being in a day care; screaming children the...

Like being in a day care; screaming children the entire time, servers seemed to personally know the parents, yet did not ask them to control their children. Two of us had finished main courses before the last person was served, meanwhile countless main courses passed by our table. Dreadful experience.

Atmosphere: 1/5
Food: 1/5
Service: 3/5
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Restaurantica12
By

The whole family loves The Duke. I don't recall...

The whole family loves The Duke. I don't recall the price of the breakfast, but it was cheap. The service is usually great since the girls are always travelling back and forth from the bar to the kitchen, they always treat us well. ...although there is one cranky bartender, but I can chalk that up as "British Pub". :)

Atmosphere: 4/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

Especially on the St. Patty's Day weekend, with...

Especially on the St. Patty's Day weekend, with the pub buzzing, there's no place I'd rather be. The prices are fair and the atmosphere is spot on.

Atmosphere: 4/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

I have been going to the restaurant for 15 years...

I have been going to the restaurant for 15 years now... and steady for the last 5 years. I would go for the wings/pitchers deal on tuesday most often. they bumped it up from 8.99 a pitcher to 9.99 awhile back. but feb 12, 2008's bill for 3 orders of wings and a pitcher was 21.35+tip (not bad). the same bill was just under $30 last week. (feb 19, 2008) wings are $4 a pound and pitchers are $12... where is the deal there? The food isn't the greatest, and the service is usually good. but a 25-30% increase in food costs make this the last visit from us. Sorry Duke... I guess I'll take my $1200+/year dining out I would spend on you elsewhere.

Atmosphere: 3/5
Food: 3/5
Service: 4/5
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Restaurantica12
By

The food was acctually great here.. but then...

The food was acctually great here.. but then again its hard to mess up a breakfast! The Service on the other hand was the worst, and im ashamed to say ive been here 4 times all of which was terrible service! This last time, we ordered and she thought she could remember everything and she couldnt she came back and asked us all again what we wanted. Then she brought coffee's and was a very messy pour'er and there was coffe on the side of our mugs and on the table when she was done. It wasnt that busy and there was lots of server's on staff and our food took forever! 4 order's were wrong, as far as bacon, or sausage goes. The waitress never smiled once, was rude, unpersonable, and did not know her menu at all.. it would be understandable if this was once... but similar service all 4 times.. Anyways along with the meal.. the breakfast is normally cheap before 11am well we ordered at 10:50. I know cause i looked at my cell phone when i ordered and was asking her if it was cheap, she did say yes it was.. the bill comes and each meal was normal price! so i confronted her.. and she says all fluster'ed theres nothing i can do its only 2 dollors.. so my argument is obviously with all the bad service, and being as its only 2 dollors take that off each of the meals like your suposed to... then the manager and 2 waitress's come out as if to intimidate me and said no we cant because the computer wont change over.. well... a long story short.. i got my 2 dollors off each meal but not with out talking to them for 20 minutes about it.. and not without receieveing the worst amount of adolecent behaviour i ever have recieved.. at one point i had to tell her to lower her voice! MY Suspicion is that the staff are under some sort of pressure or not very well managed.. but in any case no excuse for the treatment and rudness of that staff! It really is too bad cause the food is good, and in-expensive!

Atmosphere: 3/5
Food: 4/5
Service: 2/5
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Restaurantica12
By

More of a pub than a restaurant so what do you...

More of a pub than a restaurant so what do you expect. Cheap pitchers ($9.99) of beer on Thursdays and live band after 10pm on Tuesdays and Thursdays (great band). Also good nachos (pilled high) and Duke Chips (seasoned thin potatoes). Only had a few bad nights of service there but most of the time it's great. Have been there a few dozen times over a one year period. (GREAT PUB, good people and awesome atmosphere).

Atmosphere: 5/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

How do I even start...my entire experience was awful. The server was the most unattentive server I have ever witnessed! She seemed angry that we were even there. The food was good for comic relief if nothiig else. I had fish and chips, they were sitting in grease on my plate complete with so called fresh cut chips that were cold and rubbery. My husband had the a grilled cheese with ham which was burned but interestingly was also cold. It took over 15 minutes to get our bill. Eveyone seemed more interested in talking with various men at the bar than tending to any of the other customers. Obviously we will not be back.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Eggs, bacon and sausuge were OK, home fries a little greasy but different and tasty, but wouldn't order them often. Don't get taken in by the big sign $2.99 BREAKFAST SPECIAL hanging outside. When you order " the special " you get the $7.95 breakfast with no acknowledgement of their large sign outside or hint you just got the BAIT AND SWITCH treatment until you get the bill.

Atmosphere: 2/5
Food: 3/5
Service: 2/5
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Restaurantica12
By

what a great little pub!!! We often enjoy the Duke's late night menu as well!! The service is ALWAYS good, the food is great pub food. The best place for beer and wings-EVER!!!!

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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