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Ratings & Reviews - Castello Ristorante Antico

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Restaurantica12
By

Absolutely disgusting & unwelcoming.

I was there for a family religious party with a guestlist of approx. 30 people. From the beginning of the night I knew I was not going to be impressed. There was about 3 other parties going on when we entered. Our party was seated; mingling and talking, without ONE single waitress taking orders for what we would like to drink. I'm not saying that I am too lazy to get up and get my own drink, but I am at a restaurant and it only makes sense to for a waitress to take orders. Regardless, I went up to order a drink to a "bartender" who most definitely had no schooling/experience on making drinks. I had asked for a vodka with Cranberry and OJ, she literally filled the cup with a shot of vodka and rest was all Cranberry. When I had asked that I wanted OJ she only put a drop of juice and stated that she only wanted to put a little so it "looked nice". Anyways, onto the Antipasto... Our table was plated with a mix of grilled veggies, cheese, proscuito, and olives but another waitress came to pick it up and place it on another table within seconds. Seriously? I do not know where they went to school, but putting a plate on one table and then taking it away and putting it on a another table isn't very professional, mind you we did receive another plate within a couple of minutes. The next course was two types of pasta. One lady came around giving a good portion of the red sauce pasta, but the other lady who came around with the white sauce pasta only put 8 little gnocchi's on our plate. The host had to tell the waitress that she had paid for both pastas and that there should be more than enough on everyone's plate. I guess it didn't really matter how much pasta we had on our plate, it tasted like nothing anyways. (note; the lady serving the white sauce pasta got sauce all over my camera that was on the table, when I saw it I said "oh shoots" and picked up my camera to clean it, she just looked at me and walked away. Not even a sorry!) I have never gone to a restaurant and had to put SALT AND PEPPER on my food. My sister had asked another server for some more bread for our table, the server actually replied with "how many should I bring out?". Last time I checked a little bun only costs about 30 cents each. My sister had then ask her to just bring out a basket for the table. Which should've been self explanatory. The menu was set for all the adults to have lemon sorbet and the kids to have ice cream, the boy that the party was held for wanted lemon sorbet. My mother had asked our waitress for another sorbet, and she actually HESITATED, and said that they would have to see if that was okay. Seriously? Here someone is paying ALL this money and you can't even accommodate them? Are you ready for the worst part? On my way out, my mother and I saw the "bartender" smell the pitcher of coke, grab a funnel, and funnel it into a container. I should have snapped a picture and sent it to health and safety. That pitcher SHOULD have been tossed down the sink! I am so disgusted that a restaurant charging a big amount of money for a set menu would "save the coke" for the next people. I am even shocked that she did that in front of people. I am beyond disgusted. There are plenty of other restaurants in the city that have GOOD food and friendlier staff! I will never ever return, and I will make sure to pass on my thoughts about this restaurant to everyone I know. This restaurant is designed to hold different functions going on all at once. Please do not make an excuse that there's a lot of people and it was overwhelming. I have been to functions at other restaurants and NEVER had issues like these! Save your money!

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Restaurantica12
By

Not As Great As It Seems

I had read reviews on this place and decided to give it a try. I had made reservations as it was a Friday night and thought it might be busy. When we walked in (at around 7:00 pm), we were the only ones in the restaurant (as is noticed on the website, the restaurant is huge). We were seated in a corner on the second level in the middle of nowhere. There was a piano bar with a man playing various Italian songs. I asked the waitress if we could dance and she said 'you could dance here, in front of your table'. It was a small space about 1 meter wide. We were puzzled and thought there was ample dancing space elsewhere as opposed to in front of our table. We ordered our food and it came within a reasonable time limit. The food wasn't that great, I have had better, the pasta wasn't hot and the sauce wasn't good. When we were ready to leave, we went to the bar to pay and our waitress forced us to stay for dessert, even though we insisted we weren't interested. By the time we left, it was around 8:30 pm and there was only about 2 other tables in the restaurant that had people. I asked when it was going to get busier, and the waitress said 'a lot of people have late reservations', I found that hard to believe considering it was late enough and hardly anybody was there. We definitely won't be visiting this place again that's for sure.

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Restaurantica12
By

great food, friendly service

wonderful atmosphere, and super friendly service, the food was delicious, and would definitely recommend this place, slightly pricey, but the quality makes up for that and then some

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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