. junior 'employees' at this store: -- incompetent -- arrogant -- no grasp of customer service -- are obviously miserable and dissatisfied with their jobs -- feel entitled in their immaturity to express their unhappiness to clients - which are the source of revenue -- most likely tried and failed to work at the competition down on ste. catherine street. This increases their bitterness, which leads to more acting out -- grooming: questionable . If this junior 'employee' mismanagement continues