Ratings & Reviews - Playa Cabana Hacienda

How would you rate this business?
  • Atmosphere: 2/5
  • Food: 2/5
  • Service: 1/5
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lemo6433
By

Even thoughh we had reservations they made us wait over 20 min to get our table because they gave it away. Our server got everyone order wrong which made they wait for the food be double what it supposed to be, and he had the audacity of chrgibg us for his mistakes and would not remove the extra items! Never coming back, horrible service and management. Dont waste your time there

Atmosphere: 2/5
Food: 2/5
Service: 1/5
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Joe A
By

This place has a ...

This place has a great atmosphere. The music wasn't too loud, so casual dining was nice. Our server (we believe his name was Matt, he had an accent) was very knowledgable and wasn't overly trying to upsell constantly. The food was fantastic and tasted great. If you come with multiple people, you can get many different tacos and share between each person. All in all, great place to grab food.

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August 10, 2018

The waitress was incredible. I went with 8 friends for a going away dinner and everyone shared with different smaller groups within the group and the waitress goes everyone’s order right. We were going to just split the bil between everyone but she went out of her way to split it between every person to that split a specifical meal. Truly everyone was so impressed and she was great. Haven’t ever had a better waitress.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 8, 2018

Great atmosphere. Fun! The back patio is great unless it rains. The food was good but pretty spicy for my taste. Tacos were the majority of the menu but they offered great variety of them. We’d go back!

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

August 8, 2018

Christopher was a hoot and really enjoyed our food and the service was great! I don’t like beer at all but he made a great choice for an authentic Mexican brew and it was a nice change.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 30, 2018

Amazing food and service!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 29, 2018

Terrific service and food. Family friendly!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 26, 2018

Great evening. We loved how everything was ready for us as we arrived. Wonderful food, lots of it. It was odd that only 6 chicken tacos and 6 fish tacos came out for 8 people (we did get 8 short rib tacos and sone extra vegetarian ones). One would think there would be one for each person but we certainly had plenty of food. Booming staff was very accommodating to our needs with small children.

Ambiance: 4/5

Cuisine: 5/5

Service: 4/5

July 23, 2018

After a small miscommunication about our advanced order (for a group of 30 ppl), all was sorted and food came out plentifully and quickly. Staff were friendly and accommodating and food was delicious.

Ambiance: 4/5

Cuisine: 5/5

Service: 4/5

July 21, 2018

Unfortuantely I think the food wuality and flavour has declined some in the past couple of years. Also, freak incident, but I had one super hard chip and had it pierce the roof of my mouth. Actually bled pretty badly for a good while, but I suppose that was just a freak incident - though that chip was crazy hard. Anyway, a little disappointed overall, especially at the current price point.

Ambiance: 3/5

Cuisine: 3/5

Service: 4/5

July 14, 2018

Will return

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

July 7, 2018

Fabulous!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 1, 2018

Great food and drinks. Looking forward to our next visit

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 1, 2018

A very negative experience on a hot Saturday night. Starting with 0 A/C did not help. As far as our overall experience, this was pretty embarrassing compared to the other amazing locations. Ordered the Tuna Ceviche which came out literally 30 seconds after being ordered. Fish tasted really off and almost half cooked in a way. Ceviche should never be warm and the texture was off. In what world do restaurant workers think it is okay to bring out a dish less than a minute after it was ordered? It was really bizarre and off putting. The gobernador taco, which was recommended, fell apart within 1 gentle pick up and had 0 flavour at all. Extremely disappointing dish. Only positives were that the manager and server took these 2 items off the bill and gave us free drinks. Will not be returning... get it together guys!

Ambiance: 1/5

Cuisine: 2/5

Service: 2/5

June 25, 2018

Very good food and excellent service!

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

June 23, 2018

Great place for a relaxing Friday evening with tasty food and good margaritas

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

June 22, 2018

The following comments are with respect to I believe the head hostess. There were 2 last night and it seems like one may have been in training and was looking to the other for direction. Upon arriving at the restaurant for my 6p reservation, I asked for a table on the patio. The one in the front was full - that I could see. I was told it was the same upstairs. If I wanted to sit on the back patio, it would be a smaller menu. I asked if I could take the table indoors with the full menu as reserved and wait for my friend to arrive and see what she thinks. No problem. Until I got to the table. The main dining area was mostly empty and yet there were 3 guys sitting at the high table, a table of 2 two tables over and I was given the one tucked right in the middle. Aside from the fact that there was lots of room on the main floor, I wasn't really too happy to have someone's butt right next to our faces. When my friend arrived, we decided to stay indoors with the full menu but asked to sit elsewhere - like the table next to the stairs. We were told that that was reserved. So we were taken upstairs which is fine except the so called "full" patio upstairs was nearly empty with only 1 party seated. I find this odd having made a reservation myself. Patrons can't reserve tables on the patio but they're all reserved upon arrival. I also didn't know that you could specifically request tables in your reservation. Why wouldn't you work with YP Dine to allow for that? Would also suggest that you remove the table of 2 next to the hightable on the main level and provide more space inbetween someone's butt and the other person's food. I can't imagine anyone wanting to sit there to enjoy a night out.

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

June 21, 2018

The food was incredible, really good. We went as a group of 5 with reservations which had no issues. The waitress was a sweetheart and really accommodating regarding dietary restrictions and she really did try her best. Definitely recommend trying the lobster, shrimp and grilled fish soft tacos. Perfectly seasoned and cooked. However, the service was so slow. We spent over 2 hours there, over an hour just waiting for our food. They changed the menu so you have to order 3 tacos at a time to make it faster and easier for the kitchen but it ended up taking more time than before. Someone in our group had dietary restrictions against cilantro. Turns out everything here has cilantro mixed in, marinated with, or garnished with. The kitchen refused to make any changes or accommodations, even the guac. The only things were the beet salad, a starter with shrimp and the lobster tacos (also the most expensive). Making it very inconvenient for anyone who can't ingest cilantro. They state on the menu that they won't be making any changes or accommodations either so don't expect them to keep in mind your dietary restrictions.

Ambiance: 3/5

Cuisine: 5/5

Service: 1/5

June 15, 2018

Excellent fish tacos and they are wonderful with my food allergy.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 14, 2018

very very very disappointed you no longer have your old menus, I loved it, I don't think I will be back

Ambiance: 5/5

Cuisine: 1/5

Service: 5/5

June 14, 2018

Everything was wonderful! We had a fantastic experience at our Mexico stop on the birthday world tour! Thank you.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 14, 2018

Nice waiters but horrible service. Waited 45 mins for bill. Every single plate they took outside they took to the wrong table (sometimes multiple tones before they go it right). Incredible food but memory ruined because of service. Won’t come back.

Ambiance: 4/5

Cuisine: 5/5

Service: 2/5

June 12, 2018

Trendy spot, best cocktails, delicious food, everyone had lots of fun on the upstairs patio.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 11, 2018

Bit expensive but really dope across the board!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 3, 2018

Even though my husband didn't actually get what he ordered everything was still delicious and we would definitely recommend this place to friends. Next time we want to try the back patio with the great smelling wood fire!!

Ambiance: 5/5

Cuisine: 5/5

Service: 4/5

June 4, 2018

Other than being very hot in the restaurant it was a great evening.

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

June 2, 2018

We told the waiter we had a celantro allergy and the waiter said no modifications to the food.

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

May 30, 2018

Always great service and the best tacos!

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

May 28, 2018

Really fantastic Mexican food - great flavours, textures and spicy in a good way.

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

May 27, 2018

Amazing, as usual! Best margaritas, tacos, and guacamole anywhere in the city with the perfect summer backdrop on the front upstairs patio. Can’t wait to come back!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 26, 2018

Great staff and wonderful food!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 19, 2018

We had a great night but we want to highlight something you should fix in your restaurant. Out the back of the restaurant near the wood oven is two tiles on the right side as the end of the bar .They are loose and I stumbled and just saved myself. I saw someone else too. I would fix this ASAP to save your self any health and safety issue

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

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