Ratings & Reviews - Playa Cabana Hacienda

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lemo6433
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Even thoughh we had reservations they made us wait over 20 min to get our table because they gave it away. Our server got everyone order wrong which made they wait for the food be double what it supposed to be, and he had the audacity of chrgibg us for his mistakes and would not remove the extra items! Never coming back, horrible service and management. Dont waste your time there

Atmosphere: 2/5
Food: 2/5
Service: 1/5
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Joe A
By

This place has a ...

This place has a great atmosphere. The music wasn't too loud, so casual dining was nice. Our server (we believe his name was Matt, he had an accent) was very knowledgable and wasn't overly trying to upsell constantly. The food was fantastic and tasted great. If you come with multiple people, you can get many different tacos and share between each person. All in all, great place to grab food.

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February 15, 2019

Somehow our reservation was not received by the restaurant, which is ok, but when I stopped by they treated me as if I was lying about the reservation and when I politely asked them whether there will be a table ready, just when I saw they settle with another table, the server almost shooed me away. Can't comment on the quality of the food but the atmosphere seemed pleasant.

Ambiance: 4/5

Cuisine: 4/5

Service: 1/5

February 15, 2019

Love you guys!!! Thank you.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 14, 2019

It took 40 mins to get our food with no communication from the server, and no apology. We were going to keep eating and drinking but we went somewhere else for dessert. We won't be returning or recommending .

Ambiance: 3/5

Cuisine: 5/5

Service: 1/5

February 11, 2019

Great food and the service was exceptional. Very accommodating and attentive I would highly recommend this restaurant.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 8, 2019

Service was less attentive than our last visit. We didn’t get any hot sauces this time and the drinks were somewhat slow, but not enough to ruin our time. Still recommend.

Ambiance: 4/5

Cuisine: 5/5

Service: 3/5

February 6, 2019

Great food and service only downfall was the small table and seating arrangements

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 4, 2019

Best chips, margs and octopus taco!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 3, 2019

Great food, staff, margaritas and atmosphere. Perfect start to the weekend! Highly recommend!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 27, 2019

Thank you Chris!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 27, 2019

Great service and food. I visit all your spots and enjoy each of them.

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

January 27, 2019

The hospitality from welcome to when we left was awesome. The food is always great and the service is quick, friendly and helpful

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 21, 2019

It was quite chilly but it was also an extremely cold day and a small space, so I think the draft from the door was getting us. The food and service was great!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 16, 2019

I really like this place and its atmosphere, and enjoy going there with my husband. My most favorite F&B are the seafood ceviche (one time it was not super fresh though), beef brisket tortilla, tres leches to share, and Cadillac Margarita. <3

Ambiance: 4/5

Cuisine: 5/5

Service: 4/5

January 11, 2019

Good job and vibe. Jesse our server fund well. A tad tight in seating but all good

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 6, 2019

Celebrated a birthday & the service, food and atmosphere was great. Never felt rushed and everyone really enjoyed themselves.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 6, 2019

Awesome service, vibe and food!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 5, 2019

Although this was not our first experience at Hacienda it will be our last. The service has never been a concern as we understand that it is a busy place but the food has become very inconsistent. One time I will get a dish and it is delicious, the next time the protein is tough, the seasoning is completely different or the amounts are dramatically different. On this recent visit previously mild food was so spicy that it was inedible for most of our party. Unfortunately this wasn't the only concern as our steak tacos were so tough that we could not chew through much of the meat. We were disappointed to say the least. To spend $80 and leave needing to buy another dinner is not ideal. Hopefully things improve moving forward.

Ambiance: 3/5

Cuisine: 1/5

Service: 4/5

January 5, 2019

Terrific night and terrific service by Meg and her helpers. They/she was very attentive. Great experience. BTW - atmosphere certainly added to the experience.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

December 30, 2018

Fantastic! Excited to go back and try more things!!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

December 29, 2018

Best Mexican themed atmosphere you'll find in Toronto

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

December 23, 2018

Terrible service and the food was bland. Tacos were really oily and greasy, my shells were even burnt. Also they seem to be on a mission to cram as many people in a small space as possible so leads to a tight and uncomfortable dining atmosphere. Overall not a good experience

Ambiance: 2/5

Cuisine: 3/5

Service: 1/5

December 24, 2018

Loved the vibe. Food and drinks were great. Playlist was great. Staff was friendly. Service was fast. Can’t wait to come back!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

December 23, 2018

Outstanding food! Jack our waiter was amazing!!! Thanks for all! see you soon!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

December 16, 2018

Saturday December 15, 2018 Thank you for sending the review request, as I intended to send you an email regarding the experience we had yesterday. The Hacienda has been our favourite Mexican restaurant in Toronto, until yesterday. I recommended this place as we had friends in from out of town, we were a party of 6. This was their first time at the Hacienda and unfortunately they won't be back. Unfortunately I didn't realize that the menu had changed and it is more of a tapas restaurant now. This wasn't what we were looking for as we had been telling our friends about the wide selection of good quality Mexican food. Our server made us aware at the time of ordering that the food would be coming out as the kitchen had it ready. He urged us to go ahead and eat once the food is served, not to wait for everyone else to get their order. This was fine with us and as it turned out, most food was served around the same time, with the exception of my order. I ordered the tuna ceviche, unfortunately it wasn't brought to the table until well after everyone else had finished their dinners and they were looking for their bills. I ended up eating a few bites and then just asked to take it to go. Once our server took our order, what followed was astonishing. Multiple servers kept coming to our table asking if any of us ordered the food they were carrying. This didn't happen just once or twice, it happened more than 5 times. They were showing up with random plates of food that we didn't order and no one at the tables around us ordered. It became sad and comical at the same time. One of my friends asked one of the servers what the problem was and they told us that the menu had changed and the kitchen hasn't figured out how to process this new tapas-style menu and in turn it is causes havoc with the serving staff. The quality of the food was good once we got it, however this was not a good experience. If this is how the restaurant continues to operate, I can't image it will survive. We really wish the menu and the service would return to what it was before. Thanks, Michael

Ambiance: 2/5

Cuisine: 4/5

Service: 1/5

December 3, 2018

Great Time, Thanks!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

November 24, 2018

Love the restaurant but food was too loud and not ideal to be seated right by kitchen.

Ambiance: 3/5

Cuisine: 5/5

Service: 5/5

November 23, 2018

awesome spot

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

November 18, 2018

We had a great time. Loved the cool decor and family style service. Thank you for accommodating our group of 6!

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

November 16, 2018

Great decor; great food; but a bit pricey.

Ambiance: 5/5

Cuisine: 4/5

Service: 4/5

November 15, 2018

Delicious, friendly, knowledgeable server!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

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Best Tequila Bars in Toronto

Best Tequila Bars in Toronto

Serving Mexican cuisine with a twist, Hacienda’s tequila options are plentiful. Ranging from Blanco to Anejo, it offers some serious quality tequilas on the menu. If you’re looking to drop some dough on a tequila shot, here’s just the thing: Clase Azuil Ultra which sells for $250 a shot.

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