Ratings & Reviews - Playa Cabana Hacienda

How would you rate this business?
  • Atmosphere: 2/5
  • Food: 2/5
  • Service: 1/5
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lemo6433
By

Even thoughh we had reservations they made us wait over 20 min to get our table because they gave it away. Our server got everyone order wrong which made they wait for the food be double what it supposed to be, and he had the audacity of chrgibg us for his mistakes and would not remove the extra items! Never coming back, horrible service and management. Dont waste your time there

Atmosphere: 2/5
Food: 2/5
Service: 1/5
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Joe A
By

This place has a ...

This place has a great atmosphere. The music wasn't too loud, so casual dining was nice. Our server (we believe his name was Matt, he had an accent) was very knowledgable and wasn't overly trying to upsell constantly. The food was fantastic and tasted great. If you come with multiple people, you can get many different tacos and share between each person. All in all, great place to grab food.

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April 19, 2018

Tables and chairs are a little tight but the food and service are excellent.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 15, 2018

Table TOO SMALL!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 14, 2018

It was a great Meal. I am upset there is no longer enchilada ion the menu. The server was ok but a bit slow and forgot our top up of chips until the endi of meal. We were in the back room and we had to ask for heat a it was freezing back there. Also the noise and music was so loud it was distracting.

Ambiance: 2/5

Cuisine: 5/5

Service: 3/5

April 6, 2018

Love the new menu and food quality has gone way up!

Ambiance: 3/5

Cuisine: 5/5

Service: 5/5

April 4, 2018

My group enjoyed the atmosphere. Music & lighting was just right. Food service was quick and delicious. Definitely will visit again

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

March 30, 2018

Great dining experience, the best margheritas!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

March 25, 2018

Such a great experience! We brought a large group of students (21) from the US and they were incredibly accommodating and helpful throughout the entire process. Food was incredible, service was fantastic, and atmosphere was fun. Would definitely return!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

March 5, 2018

The food and service here was exceptional as always. They were very accommodating to our large party of 18 people and the quality of service did not change compared to when I have been here with a smaller group. We also had 2 children in our group and they provided an off the menu option for them which was great! Can't wait to come back!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 26, 2018

Amazing! Always looking for the best tacos in the city and the shrimp tacos here just topped my list. Can’t wait to return!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 26, 2018

Too dark; poor lighting. Felt rushed - when ordering tacos, perhaps ask if they would like them service one at a time to slow down pace.

Ambiance: 2/5

Cuisine: 4/5

Service: 3/5

February 22, 2018

As always-exceptional.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 18, 2018

Even though we made reservations, when we got there we had to wait 20 min for our table because simply they gabe our table away. We were there on time, but they did not care. Also the server got everyones order mixed up, no one got what they wanted, which meant more waiting time to eat. And at the end he over charged for the food he mixed up, we ended up having to pay for his mistakes. I am never coming back. Horrible experience

Ambiance: 3/5

Cuisine: 2/5

Service: 1/5

February 15, 2018

Our server(forgot her name..sounds like Riannha,) was excellent, efficient, accommodating, fun, beautiful;) Cocktails and food quality were excellent, but limited. The Men wanted the burritos not the little tacos( we did know that they weren't available for our party of 9 going in though.)I sadly would not come back with a large party again --limited choices on the shortened menu and the large party prix fix menu had Choices that did not appeal to our guests (it can get very expensive too.). Atmosphere.--Crazy crowded. To have a large party wait for their table crunched in a narrow area by the bar and hostess stand was not good. Thankfully we didn't have to wait too long for our reservation. We sat downstairs, very narrow, tables on top of each other. I had a wobbly chair that was annoying but the pluses outweighed the minuses. In the future We would try with a smaller group, your outdoor area.

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

February 11, 2018

Excellent braised short rib burrito and love their margaritas.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 10, 2018

Ordered enchiladas and my rice was cold. We were seated upstairs and it is always cold when they open the door to go to the top floor.

Ambiance: 4/5

Cuisine: 3/5

Service: 4/5

February 10, 2018

Amazing cocktails and food! Great server and hostess!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 9, 2018

Braised beef enchiladas were amazing. Such cool decor!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 7, 2018

Amazing service and incredible flavors!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 22, 2018

Great, albeit snug space. Food is lights out - authentic Mexican with a slightly refined flair.

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

January 20, 2018

Enjoyed the vibe of the place and the tacos we're excellent

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 16, 2018

All excellence, BUT... please be aware that if you order all your dishes at once, your maincourse(s) will be at your table, even if you haven’t finished your entrees yet. But all the rest is excellent, the recommendations were spot on, service is friendly and the food is just to die for!! We’ll be back!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 15, 2018

Amazing, inventive Mexican food!! Service was great too!!

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

January 14, 2018

Always my favourite !!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 8, 2018

Delicious food and fun atmosphere!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 7, 2018

Food always amazing, but service and atmosphere could have improved. The restaurant was FREEZING! Yes, it was cold outside, but this was beyond - we were all in our jackets and the waiter was borderline inattentive. We always love the food, but would be nice if the other elements were on par!

Ambiance: 1/5

Cuisine: 5/5

Service: 4/5

January 7, 2018

Excellent as always. Never a bad meal at any of the Playa Cabana restaurants. Thank you.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

December 29, 2017

Always a great time with great service. We loved Jack’s vibe.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

December 25, 2017

We didn't realize the volume of the music

Ambiance: 3/5

Cuisine: 5/5

Service: 5/5

December 22, 2017

Awesome food and staff! Would go more often but live in Ottawa!

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

December 10, 2017

Wish it was more comfortable. Softer chairs and more space. One of our favorite restaurants with the best casual Mexican food!

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

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