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Ratings & Reviews - The Old Spaghetti Factory

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  • Atmosphere: 3/5
  • Food: 2.8/5
  • Service: 3.1/5
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saritag15175985
By

Food was delicious! Service not the greatest... the environment was great! So much to see and so much going on! Loved it and I would return as a treat for the whole family and kept everyone entertained!

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sedatsagnak
By

General quality of food is amazing, Very Italian pasta with real Italian cooking way. Servers are pretty kind.

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Gillian
By

Delicious place. Great for families!

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Restaurantica12
By

Stay away! Take your stomachs and wallets somewhere where they give a damn ...

I don't write a review unless I'm blown away by a restaurant experience and I'm sorry to say that I am writing this review because I was blown away by how absolutely terrible our experience was last nite. First, our reservation was moved "because we haven't finished setting up" (we booked our dinner party a week in advance and called ahead 2 hours before our reservation) So, 20 odd people sat waiting in the bar with no offer of a complementary refreshment for the delay (we were all on time) We had specifically requested we all sit together as this was a birthday diner, that didn't happen "because we didn't arrange the big table ahead of time" (again, we called ahead…twice) Service was terrible with one over-worked server assigned to both our tables with no additional help Food was mediocre at best... - Clam chowder appetizer was lukewarm - Fettuccine Alfredo served lukewarm, bland sauce and the pasta was tough and tasteless and the portion was very small - Spumoni ice cream dessert was served melted and we had to wait for spoons while the ice cream dripped onto the tablecloth Long waits between courses, multiple errors on the drink orders and 20 minutes to get the checks To add insult to injury, restaurant was uncomfortably hot... I was given to understand that OSF was a Toronto landmark restaurant... It certainly was, it was a new benchmark in how far a restaurant will trade on it's marketing and once you’re seated, apparently show complete and utter disdain for any repeat business. I hope that his rather long review will save you the trouble of learning my lesson…

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Restaurantica12
By

Great Restaurant For Family Groupings

This was my wife and my return back after 25+ years, with my 2 brothers who were punks then and now they come with their wives and punk kids. It was a nostalgic return. We expected the food and service to be so-so, but were pleasantly surprised at the high quality of service and food taste/temperature and portion sizes. I was surprised that our waiter took all of our orders without writing anything down; yet it all arrived as expected...100% correct ! We decided that we will return as a group again, and way!!! sooner than later.

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Restaurantica12
By

very good food. food prepared in professional way, staff were very professional. we need to promote more professional restaurants, please help stop the spread of american fast food restaurants from eating up our city

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Restaurantica12
By

good food, great service, amazing value

I'm not sure what everyone who has written these reviews is talking about in terms of their horrible experiances. I went here on a saturday night and I was very impressed. I had called ahead to put my name on the wait list about half an hour in advance, and when I arrived, my table was ready. The atmosphere was so fun, and we were seated in an adorable little elevator shaft in middle of the restaurant. The service was absolutely amazing. We had let our waiter know that we were tight for time as we were going to see a show, and we had our drinks 3 minutes after ordering, and were finished our meals in 1 hour. In terms of the food, I personally thought it was good, however if you are expecting gourmet italian food, then you're at the wrong place. The pasta sauce was great, the bread was fresh and warm, and the salad was good as well. Overall, I had a great experiance here. For the value, you cannot do better, as everything from salad, to coffee and dessert is included in the price. The service was amazing and the atmosphere was so fun. Can't wait to return!

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Restaurantica12
By

Tasty Food and Great Value !!!

Very tasty food, generous portions and good value. Meatballs are large and delicious! Most menu items come complete with bread, salad and desert. Service is friendly and prompt. Can't be beat !!

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Restaurantica12
By

Heard of OSF many times over the years but what a...

Heard of OSF many times over the years but what a let down when we recently had a chance to go. Wow, was the place dingy, dark and old! And the tomato based sauces were so oily and bland. Ragu in a jar tastes better! Match that up with the accompanying useless iceberg lettuce salad and it was a major disappointment. BTW, I used to live in another city where it is almost impossible to get into a OSF on a Friday or Saturday nite ... or so they say. We moved to Toronto and called up to try to make a reservation and they said it was difficult but will squeeze my party in. During our whole time there on Sat night, it was only 1/3 full so don't believe the hype.

Atmosphere: 1/5
Food: 1/5
Service: 2/5
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Restaurantica12
By

After a couple of disappointing visits, I thought...

After a couple of disappointing visits, I thought I would give The Old Spaghetti Factory another try. Had the Chicken Parmassian. Disappointing. The food was not hot and seemed bland, like something you would be served in a hospital. The glass of red wine I ordered never appeared.....The hot bread was good though. The service was okay, but there was a long wait for the sodas and salads after our orders were placed. Maybe 15 minutes. I feel the dinning experience there is more about the colourful decor, and not so much about eating tasty food. I also suspect that place gets a lot one time visits from tourists, and not so many repeat visits from locals (unless they really don't know bland food when they taste it). We will not be going back.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had dinner here with my family before we went to...

Had dinner here with my family before we went to see a show. I was expecting a lot worse based on the reviews but I had an overall pleasant experience. I went with the $19.99 deal and chose a spinach salad, Southern Chicken, and Wild Raspberry Cheesecake. The salad wasn't anything special, but I loved the Southern Chicken pasta and of course the cheesecake as well. My brother ordered the chicken dippers but was disappointed when he got a huge plate of fries and only 3 pieces of chicken. But, in his words, "What they lack in quantity, they make up in quality." He didn't have anything nice to say about the fries though. Our server, David, was great and was very attentive. Our table was located in a high traffic area, so if you want some privacy, opt for a booth or a corner table.

Atmosphere: 3/5
Food: 3/5
Service: 4/5
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Restaurantica12
By

service was AWFUL!!!! we went at 330 pm on a...

service was AWFUL!!!! we went at 330 pm on a Friday....service urgggh..... SLOW... three different servers....The food was excellent..best lasagna I have had in a long time....GET NEW SERVERS!!!!! need friendlier and faster service that sfor sure:(

Atmosphere: 3/5
Food: 4/5
Service: 1/5
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Restaurantica12
By

Bad service, bad ambience, bad food

To start off the bad experience, we were reprimanded by our server who scolded us after we asked for more bread, saying we "shouldn't fill up on bread because our dinners are coming still". Then came the food, which was bland, incredibly generic, overpriced, and soaked with store-bought Ragu. If the overly exuberant decor won't scare you off, the bad food and service certainly will.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Nice ambiance, food and service disappointing

This restaurant is very nicely decorated and the ambiance is great. Unfortunately that is about the only good thing to say! The menu is very boring, mostly pasta in its most basic forms. The tomato based sauce that came with ours was weirdly spicy, kids were unable to eat their spaghetti and meatballs. One of the dishes was burned at the bottom. Server asked if we had tickets somewhere, presumably for speedy service, but we waited for our six simple spaghetti dishes for 45minutes, getting the bill and out of there was painfully slow. Their bread was warm and delicious, best part of the meal.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Greatest Resturant By far!

This was a great resturant. We went to it before a show and it was almost better

Atmosphere: 5/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

The waiter was wonderful and offered us a free...

The waiter was wonderful and offered us a free plate of garlic bread. (Tip: Learn the waiters name and say it three times or more during ordering time, my party always gets free appitizers when we do this.) It is a family restaurant, reasonable price, don't expect fine dining and you won't be dissappointed. Clam Chowder was very good( made from scratch), the highlight of my dinner. Very unique interior designing. The music was a bit loud and if you don't like children don't go to this restaurant or private request a booth. Entrees and dessert where all you can eat (quality).

Atmosphere: 4/5
Food: 3/5
Service: 3/5
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Restaurantica12
By

not great. obviously had been really busy before...

not great. obviously had been really busy before we got there (8PM) but restaurant was empty and most of the tables hadn't been cleared. food was average - no more than that. portions were huge - but what's the point of that if food is so so? server was pleasant. Think this is really a kid's place (and we heard happy birthday sung three times in the 90 minutes we were there!). Bit disappointing really!

Atmosphere: 3/5
Food: 2/5
Service: 3/5
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Restaurantica12
By

The waiter could have been a little more...

The waiter could have been a little more accommodating but other than that, the food was great and the service was fast.

Atmosphere: 5/5
Food: 5/5
Service: 4/5
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Restaurantica12
By

I found glass shards in my minestrone soup. The...

I found glass shards in my minestrone soup. The manager was notified and a complimentary meal was given. Service was really slow for an empty restaurant. Finding glass in your food is unacceptable and i will not be returning to this restaurant.

Atmosphere: 1/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had a great experience. Our food was hot, fast...

Had a great experience. Our food was hot, fast and delicious. A very busy restaurant, which generally speaks for itself. Considering some of the alternatives I have visited this one bundles the old charm of the antiques, great food and at a price that was very impressive. Will definitely be going back!

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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November 17, 2017

Great restaurant for kids - two for the first time. Front of house staff very helpful with our numbers changing. Thank you.

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

November 13, 2017

Service was terrible. We were a party of 10, and bread only came to 1 side of the table with no butter. Soup and salads came way before drinks. No wait staff came at all when we were eating dinner. Kids wanted bread an butter, but no wait staff to ask. Finally wagged a server from another table down and asked for bread and butter. Our waitress cleaner our plates and still no bread and butter. With our ice cream came the bread.

Ambiance: 4/5

Cuisine: 4/5

Service: 1/5

November 12, 2017

Great value! Dinner was delicious and the food came quick. Service was a tad slow for drink refills. Great for a family birthday dinner!!

Ambiance: 5/5

Cuisine: 5/5

Service: 4/5

November 9, 2017

It has been years since we've been to The Old Spaghetti Factory. We had a reservation and upon our arrival we were promptly seated at our table. Lucas was our server. He did a bang-up job! His attention to detail was impeccable. Our meal arrived as ordered. It was delicious, as anticipated. We will be back but it won't be as long...

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

November 7, 2017

never a bad meal at the old spaghetti factory!!!

Ambiance: 5/5

Cuisine: 5/5

Service: 4/5

November 5, 2017

Fast service, very friendly staff, food is even better!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

November 3, 2017

Amazing atmosphere.. service provided by Steph was great. Food lacking.. paid extra for Cesar salad it was spicy my 7 year old couldn't eat it.. I thought how could it be spicy... I took a bite and it was! The dressing was a Cesar vinaigrette which was terrible. The minestrone soup was also spicy. Don't add extra spices.... allow customers to spice as they please. The lasagna was far to cheesy. My daughter did enjoy her pasta with meat sauce. I thought the bread was great! And the ice-cream was good too. it was a very good place to come and see it was very stimulating and fun to be there!

Ambiance: 5/5

Cuisine: 1/5

Service: 5/5

November 2, 2017

Our server Cory was excellent. He was very attentive and had a great attitude. My girls really enjoyed their meals and we had a very nice time.

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

November 1, 2017

Food was pretty flavourless... from out of town and wouldn’t make the stop again or recommend! Service was great though! She was very attentive and polite!

Ambiance: 4/5

Cuisine: 2/5

Service: 5/5

November 1, 2017

Haven't gone in years and everything was as fantastic as I remember. Thanks!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 31, 2017

Have not been to The Old Spaghetti Factory for many years. Always an interesting place. Though we were early for our reservation, we were seated quickly. The service was prompt, cheerful and accurate. The food, while not super fancy, was good, filling, hot (where it was supposed to be), and just right in the serving size. Prices are reasonable, especially when you consider what else is included. Quite pleased with the choice for the evening.

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

October 31, 2017

Delicious Food! We had 4 nine year olds with us for a birthday dinner, and the kid's menu is such a great deal! Everyone was full and had a great time.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 30, 2017

Next time, not on the street car. Other than that it was excellent. Thank-you.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 28, 2017

Always a great place

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 29, 2017

As usual, we we're NOT disappointed. We love this place. It's too bad there isn't a loyalty program though.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 27, 2017

Great restaurant and service. Food was good and inexpensive for Toronto. Would return for those reasons

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

October 27, 2017

Lucas was an incredible server who anticipated our needs and made us feel at home. Food was great and wine wasn’t half bad either!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 25, 2017

In spite of having a reservation, when we arrived we were given a buzzer to let us know when our table was ready. When I checked back in at the reception desk I was told that if I had a reservation they should have taken us directly to the table, as they were were holding it for us. Food was ok, but very basic. Server seemed distracted and didn't bring out the correct desserts as ordered.

Ambiance: 4/5

Cuisine: 2/5

Service: 2/5

October 24, 2017

Really good experience . Great for children to eat and service and interaction from server on the night with family and young child brilliant would definitely go again .

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 24, 2017

Great service, credited us for one overordered dinner. set us up by washrooms so everyone could use facilities before reboarding bus for next stop at CBC. Great response when booking originally. Being seniors most had memories of being there many years ago and excited to see it was still great food and nostalgia of the décor. we were a bus trip from Peterborough, strongly recommend taking your group.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 22, 2017

Hannah W was incredible.

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

October 22, 2017

Love this place. Haven't been there in 20 years. Lots of food to go around Minestrone soup was great. Bread was fresh and plentiful. All entrees were great and everyone enjoyed their food. Didn't have room for ice cream. Next time for sure.

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

October 17, 2017

It was a great first visit......we'll be back!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 16, 2017

Excellent food, fast service and great value for money! Fun, lively atmosphere. Perfect for families.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 15, 2017

Loved our server!!! She was amazing! Definitely will come back again!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 13, 2017

Had a wonderful time as usual. It is the perfect restaurant for family dinners with young children. Thanks for the great service and fantastic staff, will be back again soon

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

October 12, 2017

Server was just ok, at best. Made us feel very rushed and was a little bit cold and unwelcoming. Otherwise, the food was good and the restaurant was fun.

Ambiance: 4/5

Cuisine: 4/5

Service: 2/5

October 11, 2017

Had read lots of good reviews about this place, the atmosphere was great and lots of Birthday Parties and large groups of people enjoying themselves. I personally was not overly struck on the food, the hot bread and garlic butter were really nice however the salad and main courses were a little disappointing, I had the spaghetti and my husband had the Lasagne which was really baked up. The ice cream and coffee were nice too.

Ambiance: 5/5

Cuisine: 3/5

Service: 3/5

October 10, 2017

We enjoyed our third visit to The Old Spaghetti Factory, although the pasta (Penne Arrabiata With Sausage) we ordered was too spicy, which we didn't expect, lol. Other than that, we were happy about it.

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

October 8, 2017

Even though we arrived half an hour early for our reservation, we were seated immediately which was fantastic. All other aspects of our dining experience were also perfect. Our waiter was friendly and attentive, the food was delicious and the atmosphere was warm and welcoming.Highly reccomended.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

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This Toronto mainstay offers hearty Italian feasts - think pasta, soup and salad starters and spumoni for dessert. The decor is going to be a hit with the kids: carousel horses, secluded seating nooks, antique elevator and a streetcar you can sit make getting seated fun.

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