Ratings & Reviews - The Old Spaghetti Factory

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  • Atmosphere: 3/5
  • Food: 2.8/5
  • Service: 3.1/5
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saritag15175985
By

Food was delicious! Service not the greatest... the environment was great! So much to see and so much going on! Loved it and I would return as a treat for the whole family and kept everyone entertained!

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sedatsagnak
By

General quality of food is amazing, Very Italian pasta with real Italian cooking way. Servers are pretty kind.

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Gillian
By

Delicious place. Great for families!

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Restaurantica12
By

Stay away! Take your stomachs and wallets somewhere where they give a damn ...

I don't write a review unless I'm blown away by a restaurant experience and I'm sorry to say that I am writing this review because I was blown away by how absolutely terrible our experience was last nite. First, our reservation was moved "because we haven't finished setting up" (we booked our dinner party a week in advance and called ahead 2 hours before our reservation) So, 20 odd people sat waiting in the bar with no offer of a complementary refreshment for the delay (we were all on time) We had specifically requested we all sit together as this was a birthday diner, that didn't happen "because we didn't arrange the big table ahead of time" (again, we called ahead…twice) Service was terrible with one over-worked server assigned to both our tables with no additional help Food was mediocre at best... - Clam chowder appetizer was lukewarm - Fettuccine Alfredo served lukewarm, bland sauce and the pasta was tough and tasteless and the portion was very small - Spumoni ice cream dessert was served melted and we had to wait for spoons while the ice cream dripped onto the tablecloth Long waits between courses, multiple errors on the drink orders and 20 minutes to get the checks To add insult to injury, restaurant was uncomfortably hot... I was given to understand that OSF was a Toronto landmark restaurant... It certainly was, it was a new benchmark in how far a restaurant will trade on it's marketing and once you’re seated, apparently show complete and utter disdain for any repeat business. I hope that his rather long review will save you the trouble of learning my lesson…

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Restaurantica12
By

Great Restaurant For Family Groupings

This was my wife and my return back after 25+ years, with my 2 brothers who were punks then and now they come with their wives and punk kids. It was a nostalgic return. We expected the food and service to be so-so, but were pleasantly surprised at the high quality of service and food taste/temperature and portion sizes. I was surprised that our waiter took all of our orders without writing anything down; yet it all arrived as expected...100% correct ! We decided that we will return as a group again, and way!!! sooner than later.

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Restaurantica12
By

very good food. food prepared in professional way, staff were very professional. we need to promote more professional restaurants, please help stop the spread of american fast food restaurants from eating up our city

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Restaurantica12
By

good food, great service, amazing value

I'm not sure what everyone who has written these reviews is talking about in terms of their horrible experiances. I went here on a saturday night and I was very impressed. I had called ahead to put my name on the wait list about half an hour in advance, and when I arrived, my table was ready. The atmosphere was so fun, and we were seated in an adorable little elevator shaft in middle of the restaurant. The service was absolutely amazing. We had let our waiter know that we were tight for time as we were going to see a show, and we had our drinks 3 minutes after ordering, and were finished our meals in 1 hour. In terms of the food, I personally thought it was good, however if you are expecting gourmet italian food, then you're at the wrong place. The pasta sauce was great, the bread was fresh and warm, and the salad was good as well. Overall, I had a great experiance here. For the value, you cannot do better, as everything from salad, to coffee and dessert is included in the price. The service was amazing and the atmosphere was so fun. Can't wait to return!

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Restaurantica12
By

Tasty Food and Great Value !!!

Very tasty food, generous portions and good value. Meatballs are large and delicious! Most menu items come complete with bread, salad and desert. Service is friendly and prompt. Can't be beat !!

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Restaurantica12
By

Heard of OSF many times over the years but what a...

Heard of OSF many times over the years but what a let down when we recently had a chance to go. Wow, was the place dingy, dark and old! And the tomato based sauces were so oily and bland. Ragu in a jar tastes better! Match that up with the accompanying useless iceberg lettuce salad and it was a major disappointment. BTW, I used to live in another city where it is almost impossible to get into a OSF on a Friday or Saturday nite ... or so they say. We moved to Toronto and called up to try to make a reservation and they said it was difficult but will squeeze my party in. During our whole time there on Sat night, it was only 1/3 full so don't believe the hype.

Atmosphere: 1/5
Food: 1/5
Service: 2/5
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Restaurantica12
By

After a couple of disappointing visits, I thought...

After a couple of disappointing visits, I thought I would give The Old Spaghetti Factory another try. Had the Chicken Parmassian. Disappointing. The food was not hot and seemed bland, like something you would be served in a hospital. The glass of red wine I ordered never appeared.....The hot bread was good though. The service was okay, but there was a long wait for the sodas and salads after our orders were placed. Maybe 15 minutes. I feel the dinning experience there is more about the colourful decor, and not so much about eating tasty food. I also suspect that place gets a lot one time visits from tourists, and not so many repeat visits from locals (unless they really don't know bland food when they taste it). We will not be going back.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had dinner here with my family before we went to...

Had dinner here with my family before we went to see a show. I was expecting a lot worse based on the reviews but I had an overall pleasant experience. I went with the $19.99 deal and chose a spinach salad, Southern Chicken, and Wild Raspberry Cheesecake. The salad wasn't anything special, but I loved the Southern Chicken pasta and of course the cheesecake as well. My brother ordered the chicken dippers but was disappointed when he got a huge plate of fries and only 3 pieces of chicken. But, in his words, "What they lack in quantity, they make up in quality." He didn't have anything nice to say about the fries though. Our server, David, was great and was very attentive. Our table was located in a high traffic area, so if you want some privacy, opt for a booth or a corner table.

Atmosphere: 3/5
Food: 3/5
Service: 4/5
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Restaurantica12
By

service was AWFUL!!!! we went at 330 pm on a...

service was AWFUL!!!! we went at 330 pm on a Friday....service urgggh..... SLOW... three different servers....The food was excellent..best lasagna I have had in a long time....GET NEW SERVERS!!!!! need friendlier and faster service that sfor sure:(

Atmosphere: 3/5
Food: 4/5
Service: 1/5
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Restaurantica12
By

Bad service, bad ambience, bad food

To start off the bad experience, we were reprimanded by our server who scolded us after we asked for more bread, saying we "shouldn't fill up on bread because our dinners are coming still". Then came the food, which was bland, incredibly generic, overpriced, and soaked with store-bought Ragu. If the overly exuberant decor won't scare you off, the bad food and service certainly will.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Nice ambiance, food and service disappointing

This restaurant is very nicely decorated and the ambiance is great. Unfortunately that is about the only good thing to say! The menu is very boring, mostly pasta in its most basic forms. The tomato based sauce that came with ours was weirdly spicy, kids were unable to eat their spaghetti and meatballs. One of the dishes was burned at the bottom. Server asked if we had tickets somewhere, presumably for speedy service, but we waited for our six simple spaghetti dishes for 45minutes, getting the bill and out of there was painfully slow. Their bread was warm and delicious, best part of the meal.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Greatest Resturant By far!

This was a great resturant. We went to it before a show and it was almost better

Atmosphere: 5/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

The waiter was wonderful and offered us a free...

The waiter was wonderful and offered us a free plate of garlic bread. (Tip: Learn the waiters name and say it three times or more during ordering time, my party always gets free appitizers when we do this.) It is a family restaurant, reasonable price, don't expect fine dining and you won't be dissappointed. Clam Chowder was very good( made from scratch), the highlight of my dinner. Very unique interior designing. The music was a bit loud and if you don't like children don't go to this restaurant or private request a booth. Entrees and dessert where all you can eat (quality).

Atmosphere: 4/5
Food: 3/5
Service: 3/5
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Restaurantica12
By

not great. obviously had been really busy before...

not great. obviously had been really busy before we got there (8PM) but restaurant was empty and most of the tables hadn't been cleared. food was average - no more than that. portions were huge - but what's the point of that if food is so so? server was pleasant. Think this is really a kid's place (and we heard happy birthday sung three times in the 90 minutes we were there!). Bit disappointing really!

Atmosphere: 3/5
Food: 2/5
Service: 3/5
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Restaurantica12
By

The waiter could have been a little more...

The waiter could have been a little more accommodating but other than that, the food was great and the service was fast.

Atmosphere: 5/5
Food: 5/5
Service: 4/5
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Restaurantica12
By

I found glass shards in my minestrone soup. The...

I found glass shards in my minestrone soup. The manager was notified and a complimentary meal was given. Service was really slow for an empty restaurant. Finding glass in your food is unacceptable and i will not be returning to this restaurant.

Atmosphere: 1/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had a great experience. Our food was hot, fast...

Had a great experience. Our food was hot, fast and delicious. A very busy restaurant, which generally speaks for itself. Considering some of the alternatives I have visited this one bundles the old charm of the antiques, great food and at a price that was very impressive. Will definitely be going back!

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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June 23, 2017

This was a school trip, for graduating grade 8 students from the E.C.Drury School for the Deaf in Milton. The service for us was outstanding. We arrived late, and were in a hurry. Staff were VERY accommodating, having our food ready upon arrival, and quickly met any needs as they came up. A HUGE thank you to our amazing server Cory, who was incredibly patient, helpful, friendly, and professional from start to finish. Thank you so much for this wonderful experience... YUM!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 22, 2017

Loved it! Had a great time

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 21, 2017

We enjoyed our time there very much. It wasn't my first time, but it was for the rest of my family. I made reservation online and was so glad our table was ready by the time we got there. Although we have more guests than expected, we still got our table on time and everyone was friendly during our visit. Most of the dishes were good. They loved the Lasagna the best.

Ambiance: 5/5

Cuisine: 4/5

Service: 4/5

June 22, 2017

We really loved the decor and atmosphere at this restaurant and the service was fantastic despite the fact that several school groups were in attendance. The food was both great and disappointing. I personally had the Mediterranean Chicken which was fantastic...absolutely loved it despite the fact that the chicken was overcooked. One of us had the Chicken Parmesan and her chicken was so overcooked it was inedible. Two of our group had an array of appetizers ......all good except the shrimp which were terrific and one of the group had the Factory raviolli...also very good. The entrees came with soup or salad and we chose salad which unfortunately was a simple bag salad which was absolutely drowning in balsamic dressing....enough dressing on one plate to dress 4 salads. The ice cream which also was included was enjoyed by all those who had enough room to eat it.

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

June 19, 2017

our table was ready as per our reservation ,very pleasant staff, good food, always enjoy going back. One of a kind. Koodo.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 17, 2017

It was great!!! The children and parents all said they had a super time!!! Thanks Diane Brown Rolph Road Schoo;

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

June 17, 2017

We were actually a class on a year-end trip. The entire experience was excellent. Our server Jade was superb. I hope to make this an annual event. Thank you.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 18, 2017

Thanks for the great experience Crossroads Public School

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 16, 2017

We have been going to the Old Spaghetti Factory at least once a month for years. We have always had great service. Tasty food and generous portions for a great price!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 16, 2017

Great food, and service!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 14, 2017

Was as good as last .Thanks for a good time.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 12, 2017

All five of us enjoyed our evening dinner. Everything was excellent. Thank you .

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 12, 2017

The servers were awesome! The food was great! I plan to come back with my future classes.

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

June 10, 2017

Had a great night. Waiter Francois was great.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 9, 2017

Our server was Brian and he was a TEN ! We'll be back with our grandkids.

Ambiance: 5/5

Cuisine: 3/5

Service: 5/5

June 9, 2017

We had a great time. Thanks.

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

June 8, 2017

Our server was not very friendly. Tried to make jokes, etc but she could barely crack a smile. I don't think this was the norm....all the other employees seemed friendly. Our food was insanely good...and the atmosphere was awesome.

Ambiance: 5/5

Cuisine: 5/5

Service: 3/5

June 8, 2017

The staff were great and our food was prepared quickly given our tight timelines.

Ambiance: 5/5

Cuisine: 3/5

Service: 5/5

June 6, 2017

Server was friendly and excellent

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

June 5, 2017

Excellent as Always.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 4, 2017

our two servers Micheal and Diana were spectacular. will definatly be coming back asap!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 3, 2017

We greatly appreciate you making reservations for us. We were a school from out of town, visiting Toronto for a day. I had lots of trouble making a reservation on a Jays' game night, but your establishment came through! We will be back again.

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

June 1, 2017

I've always heard about the Old Spaghetti Factory, it was my husband birthday so I decided to do something a little different. We are from Hamilton, On, we have never been to a Blue jay game, bought ticket for all of us including my daughter her husband and my son, great way to finally experience the highly recommend restaurant. Doing this as a surprise, I booked online for a reservation for 5, very easy. We got on the go train, walked to to the restaurtant less than 7 min. My family was totally amazed, the hospitality, the service was way an above, the food was delicious, very very reasonable, the atmosphere was more than I had expected. The Old Spaghetti Factory inside was beautiful, seat 500 approx, but that didn't take away from the excellent service. We are already trying to arrange another adventure just so we can go back! Sherri - Hamilton, ON

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 28, 2017

Enjoyed the night out with family and friends!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 27, 2017

The food wad very good.

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

May 24, 2017

Our server Sarah was just incredible. She was thoughtful, charming, helpful and offered excellent recommendations. I will definitely suggest this restaurant to friends and colleagues based solely on the service she provided.

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

May 23, 2017

Service was impeccable and flawless thank you Blake! Mike the Manager on Duty was always checking on how everyone was at the party, and it was great service. Food was delicious and the value of the meal was great. Highly recommended

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 20, 2017

Awesome!!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 17, 2017

Very efficient, but not rushed, service. Very friendly staff and great interactions with our students.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 15, 2017

Good as always. Like how they're adding new appetizers to the menu, the risotto balls are awesome!

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

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This Toronto mainstay offers hearty Italian feasts - think pasta, soup and salad starters and spumoni for dessert. The decor is going to be a hit with the kids: carousel horses, secluded seating nooks, antique elevator and a streetcar you can sit make getting seated fun.

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