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Ratings & Reviews - The Old Spaghetti Factory

How would you rate this business?
  • Atmosphere: 3/5
  • Food: 2.8/5
  • Service: 3.1/5
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saritag15175985
By

Food was delicious! Service not the greatest... the environment was great! So much to see and so much going on! Loved it and I would return as a treat for the whole family and kept everyone entertained!

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sedatsagnak
By

General quality of food is amazing, Very Italian pasta with real Italian cooking way. Servers are pretty kind.

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Gillian
By

Delicious place. Great for families!

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Restaurantica12
By

Stay away! Take your stomachs and wallets somewhere where they give a damn ...

I don't write a review unless I'm blown away by a restaurant experience and I'm sorry to say that I am writing this review because I was blown away by how absolutely terrible our experience was last nite. First, our reservation was moved "because we haven't finished setting up" (we booked our dinner party a week in advance and called ahead 2 hours before our reservation) So, 20 odd people sat waiting in the bar with no offer of a complementary refreshment for the delay (we were all on time) We had specifically requested we all sit together as this was a birthday diner, that didn't happen "because we didn't arrange the big table ahead of time" (again, we called ahead…twice) Service was terrible with one over-worked server assigned to both our tables with no additional help Food was mediocre at best... - Clam chowder appetizer was lukewarm - Fettuccine Alfredo served lukewarm, bland sauce and the pasta was tough and tasteless and the portion was very small - Spumoni ice cream dessert was served melted and we had to wait for spoons while the ice cream dripped onto the tablecloth Long waits between courses, multiple errors on the drink orders and 20 minutes to get the checks To add insult to injury, restaurant was uncomfortably hot... I was given to understand that OSF was a Toronto landmark restaurant... It certainly was, it was a new benchmark in how far a restaurant will trade on it's marketing and once you’re seated, apparently show complete and utter disdain for any repeat business. I hope that his rather long review will save you the trouble of learning my lesson…

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Restaurantica12
By

Great Restaurant For Family Groupings

This was my wife and my return back after 25+ years, with my 2 brothers who were punks then and now they come with their wives and punk kids. It was a nostalgic return. We expected the food and service to be so-so, but were pleasantly surprised at the high quality of service and food taste/temperature and portion sizes. I was surprised that our waiter took all of our orders without writing anything down; yet it all arrived as expected...100% correct ! We decided that we will return as a group again, and way!!! sooner than later.

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Restaurantica12
By

very good food. food prepared in professional way, staff were very professional. we need to promote more professional restaurants, please help stop the spread of american fast food restaurants from eating up our city

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Restaurantica12
By

good food, great service, amazing value

I'm not sure what everyone who has written these reviews is talking about in terms of their horrible experiances. I went here on a saturday night and I was very impressed. I had called ahead to put my name on the wait list about half an hour in advance, and when I arrived, my table was ready. The atmosphere was so fun, and we were seated in an adorable little elevator shaft in middle of the restaurant. The service was absolutely amazing. We had let our waiter know that we were tight for time as we were going to see a show, and we had our drinks 3 minutes after ordering, and were finished our meals in 1 hour. In terms of the food, I personally thought it was good, however if you are expecting gourmet italian food, then you're at the wrong place. The pasta sauce was great, the bread was fresh and warm, and the salad was good as well. Overall, I had a great experiance here. For the value, you cannot do better, as everything from salad, to coffee and dessert is included in the price. The service was amazing and the atmosphere was so fun. Can't wait to return!

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Restaurantica12
By

Tasty Food and Great Value !!!

Very tasty food, generous portions and good value. Meatballs are large and delicious! Most menu items come complete with bread, salad and desert. Service is friendly and prompt. Can't be beat !!

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Restaurantica12
By

Heard of OSF many times over the years but what a...

Heard of OSF many times over the years but what a let down when we recently had a chance to go. Wow, was the place dingy, dark and old! And the tomato based sauces were so oily and bland. Ragu in a jar tastes better! Match that up with the accompanying useless iceberg lettuce salad and it was a major disappointment. BTW, I used to live in another city where it is almost impossible to get into a OSF on a Friday or Saturday nite ... or so they say. We moved to Toronto and called up to try to make a reservation and they said it was difficult but will squeeze my party in. During our whole time there on Sat night, it was only 1/3 full so don't believe the hype.

Atmosphere: 1/5
Food: 1/5
Service: 2/5
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Restaurantica12
By

After a couple of disappointing visits, I thought...

After a couple of disappointing visits, I thought I would give The Old Spaghetti Factory another try. Had the Chicken Parmassian. Disappointing. The food was not hot and seemed bland, like something you would be served in a hospital. The glass of red wine I ordered never appeared.....The hot bread was good though. The service was okay, but there was a long wait for the sodas and salads after our orders were placed. Maybe 15 minutes. I feel the dinning experience there is more about the colourful decor, and not so much about eating tasty food. I also suspect that place gets a lot one time visits from tourists, and not so many repeat visits from locals (unless they really don't know bland food when they taste it). We will not be going back.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had dinner here with my family before we went to...

Had dinner here with my family before we went to see a show. I was expecting a lot worse based on the reviews but I had an overall pleasant experience. I went with the $19.99 deal and chose a spinach salad, Southern Chicken, and Wild Raspberry Cheesecake. The salad wasn't anything special, but I loved the Southern Chicken pasta and of course the cheesecake as well. My brother ordered the chicken dippers but was disappointed when he got a huge plate of fries and only 3 pieces of chicken. But, in his words, "What they lack in quantity, they make up in quality." He didn't have anything nice to say about the fries though. Our server, David, was great and was very attentive. Our table was located in a high traffic area, so if you want some privacy, opt for a booth or a corner table.

Atmosphere: 3/5
Food: 3/5
Service: 4/5
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Restaurantica12
By

service was AWFUL!!!! we went at 330 pm on a...

service was AWFUL!!!! we went at 330 pm on a Friday....service urgggh..... SLOW... three different servers....The food was excellent..best lasagna I have had in a long time....GET NEW SERVERS!!!!! need friendlier and faster service that sfor sure:(

Atmosphere: 3/5
Food: 4/5
Service: 1/5
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Restaurantica12
By

Bad service, bad ambience, bad food

To start off the bad experience, we were reprimanded by our server who scolded us after we asked for more bread, saying we "shouldn't fill up on bread because our dinners are coming still". Then came the food, which was bland, incredibly generic, overpriced, and soaked with store-bought Ragu. If the overly exuberant decor won't scare you off, the bad food and service certainly will.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Nice ambiance, food and service disappointing

This restaurant is very nicely decorated and the ambiance is great. Unfortunately that is about the only good thing to say! The menu is very boring, mostly pasta in its most basic forms. The tomato based sauce that came with ours was weirdly spicy, kids were unable to eat their spaghetti and meatballs. One of the dishes was burned at the bottom. Server asked if we had tickets somewhere, presumably for speedy service, but we waited for our six simple spaghetti dishes for 45minutes, getting the bill and out of there was painfully slow. Their bread was warm and delicious, best part of the meal.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Greatest Resturant By far!

This was a great resturant. We went to it before a show and it was almost better

Atmosphere: 5/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

The waiter was wonderful and offered us a free...

The waiter was wonderful and offered us a free plate of garlic bread. (Tip: Learn the waiters name and say it three times or more during ordering time, my party always gets free appitizers when we do this.) It is a family restaurant, reasonable price, don't expect fine dining and you won't be dissappointed. Clam Chowder was very good( made from scratch), the highlight of my dinner. Very unique interior designing. The music was a bit loud and if you don't like children don't go to this restaurant or private request a booth. Entrees and dessert where all you can eat (quality).

Atmosphere: 4/5
Food: 3/5
Service: 3/5
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Restaurantica12
By

not great. obviously had been really busy before...

not great. obviously had been really busy before we got there (8PM) but restaurant was empty and most of the tables hadn't been cleared. food was average - no more than that. portions were huge - but what's the point of that if food is so so? server was pleasant. Think this is really a kid's place (and we heard happy birthday sung three times in the 90 minutes we were there!). Bit disappointing really!

Atmosphere: 3/5
Food: 2/5
Service: 3/5
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Restaurantica12
By

The waiter could have been a little more...

The waiter could have been a little more accommodating but other than that, the food was great and the service was fast.

Atmosphere: 5/5
Food: 5/5
Service: 4/5
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Restaurantica12
By

I found glass shards in my minestrone soup. The...

I found glass shards in my minestrone soup. The manager was notified and a complimentary meal was given. Service was really slow for an empty restaurant. Finding glass in your food is unacceptable and i will not be returning to this restaurant.

Atmosphere: 1/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had a great experience. Our food was hot, fast...

Had a great experience. Our food was hot, fast and delicious. A very busy restaurant, which generally speaks for itself. Considering some of the alternatives I have visited this one bundles the old charm of the antiques, great food and at a price that was very impressive. Will definitely be going back!

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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January 17, 2019

Our server was fabulous. Dinner was 2 families

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

January 14, 2019

The service was great and the meal was awesome! Definitely will be back!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 14, 2019

First time...our server was absolutely professional and awesome!.. Food was exceptional and price was fair. Thank you for making our evening a memorable one :-)

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 13, 2019

We had a great time and the food was good. Our server Blake was really good. Too bad he was a Leafs fan...lol Maybe next year

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 13, 2019

Had an amazing time once again!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 13, 2019

Outstanding on all levels!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 13, 2019

Perfect

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 14, 2019

It was an enjoyable evening. We had the Mediterranean Chicken and Spicy Pasta. The food was very good and prepared quickly. Chris was very attentive and entertaining.

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

January 13, 2019

Service was quick and tasty. Just what we needed to make our show at the Sony Center. Our waitress was outstanding. Facility could use a refresher but otherwise a great dining experience.

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

January 11, 2019

Very good experience

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 8, 2019

I just wish the proportions were larger (especially for the lobster ravioli) and you need to change your milkshake recipe. Milkshakes should have actual milk in them and have a creamy texture to them. They're not supposed to taste like ice water with whipped creme. :|

Ambiance: 5/5

Cuisine: 3/5

Service: 4/5

January 8, 2019

Outstanding service by server Joss. We dine out a lot and that may have been the best service we've ever experienced. 9 people at our table and everyone raved about their entre. Not exactly fine dining but the best you'll get for such very reasonable prices. Can't get back soon enough.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 7, 2019

Too many decorations!!

Ambiance: 3/5

Cuisine: 3/5

Service: 4/5

January 7, 2019

The service was excellent and very friendly and attentive! The food was fantastic and the atmosphere unbeatable! Such an amazing dinner.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 7, 2019

Mark, our waiter, is a god and he deserves the world

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 7, 2019

We were late with our reservations and they accommodated us right away when we arrived. Excellent Customer Service and the food was great!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 5, 2019

Dinner and service was fantastic!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 4, 2019

Waited one hour and 15 mins and got no food. Had to leave to get to the theatre without eating. With little kids. A horrible horrible experience.

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

January 3, 2019

Great value! Fun atmosphere. Excellent service and delicious food!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 4, 2019

They were extremely busy but we had made a reservation and even though we were early we were seated right away. The food was very good, as it always is and even though the kitchen was very busy we had lots of time to spare and made it to the show.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 3, 2019

Absolutely amazing place with amazing staff and food, highly recommend

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 3, 2019

Its been a couple of years since I've been. Great atmosphere decent service but the food prices are insane and the portions much smaller. Because of the prices we likely won't return.

Ambiance: 5/5

Cuisine: 2/5

Service: 4/5

January 1, 2019

Fabulous food and fantastic service!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 1, 2019

Awful food. Not fresh at all, felt extremely rushed and cold staff. Wish I could re-do this terrible New Year’s Eve experience.

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

January 2, 2019

Excellent as usual

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 2, 2019

Dinner before our show. Highly recommend reservations. We had one and still had to wait 15 minutes for our table. Our server was really good, my husband has a gluten allergy and our server took the time to make sure his order was correct with the kitchen. We enjoyed our food. Overall a fun place. My only complaint is the hostess area. They should have one person dealing with walk ins and one line for reservations.

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

December 30, 2018

It was my daughters first time there and they loved it!!!

Ambiance: 5/5

Cuisine: 5/5

Service: 4/5

December 29, 2018

Once again an excellent meal! It is nnice to have servers wo clearly enjoy their job!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

December 29, 2018

Excellent food,service & atmosphere. When visiting Toronto....The Old Spaghetti Factory is a must!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

December 29, 2018

Not quite like I remember from 20 years ago. Nice staff...food was ok.

Ambiance: 5/5

Cuisine: 3/5

Service: 4/5

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This Toronto mainstay offers hearty Italian feasts - think pasta, soup and salad starters and spumoni for dessert. The decor is going to be a hit with the kids: carousel horses, secluded seating nooks, antique elevator and a streetcar you can sit make getting seated fun.

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