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Ratings & Reviews - The Old Spaghetti Factory

How would you rate this business?
  • Atmosphere: 3/5
  • Food: 2.8/5
  • Service: 3.1/5
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saritag15175985
By

Food was delicious! Service not the greatest... the environment was great! So much to see and so much going on! Loved it and I would return as a treat for the whole family and kept everyone entertained!

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sedatsagnak
By

General quality of food is amazing, Very Italian pasta with real Italian cooking way. Servers are pretty kind.

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Gillian
By

Delicious place. Great for families!

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Restaurantica12
By

Stay away! Take your stomachs and wallets somewhere where they give a damn ...

I don't write a review unless I'm blown away by a restaurant experience and I'm sorry to say that I am writing this review because I was blown away by how absolutely terrible our experience was last nite. First, our reservation was moved "because we haven't finished setting up" (we booked our dinner party a week in advance and called ahead 2 hours before our reservation) So, 20 odd people sat waiting in the bar with no offer of a complementary refreshment for the delay (we were all on time) We had specifically requested we all sit together as this was a birthday diner, that didn't happen "because we didn't arrange the big table ahead of time" (again, we called ahead…twice) Service was terrible with one over-worked server assigned to both our tables with no additional help Food was mediocre at best... - Clam chowder appetizer was lukewarm - Fettuccine Alfredo served lukewarm, bland sauce and the pasta was tough and tasteless and the portion was very small - Spumoni ice cream dessert was served melted and we had to wait for spoons while the ice cream dripped onto the tablecloth Long waits between courses, multiple errors on the drink orders and 20 minutes to get the checks To add insult to injury, restaurant was uncomfortably hot... I was given to understand that OSF was a Toronto landmark restaurant... It certainly was, it was a new benchmark in how far a restaurant will trade on it's marketing and once you’re seated, apparently show complete and utter disdain for any repeat business. I hope that his rather long review will save you the trouble of learning my lesson…

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Restaurantica12
By

Great Restaurant For Family Groupings

This was my wife and my return back after 25+ years, with my 2 brothers who were punks then and now they come with their wives and punk kids. It was a nostalgic return. We expected the food and service to be so-so, but were pleasantly surprised at the high quality of service and food taste/temperature and portion sizes. I was surprised that our waiter took all of our orders without writing anything down; yet it all arrived as expected...100% correct ! We decided that we will return as a group again, and way!!! sooner than later.

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Restaurantica12
By

very good food. food prepared in professional way, staff were very professional. we need to promote more professional restaurants, please help stop the spread of american fast food restaurants from eating up our city

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Restaurantica12
By

good food, great service, amazing value

I'm not sure what everyone who has written these reviews is talking about in terms of their horrible experiances. I went here on a saturday night and I was very impressed. I had called ahead to put my name on the wait list about half an hour in advance, and when I arrived, my table was ready. The atmosphere was so fun, and we were seated in an adorable little elevator shaft in middle of the restaurant. The service was absolutely amazing. We had let our waiter know that we were tight for time as we were going to see a show, and we had our drinks 3 minutes after ordering, and were finished our meals in 1 hour. In terms of the food, I personally thought it was good, however if you are expecting gourmet italian food, then you're at the wrong place. The pasta sauce was great, the bread was fresh and warm, and the salad was good as well. Overall, I had a great experiance here. For the value, you cannot do better, as everything from salad, to coffee and dessert is included in the price. The service was amazing and the atmosphere was so fun. Can't wait to return!

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Restaurantica12
By

Tasty Food and Great Value !!!

Very tasty food, generous portions and good value. Meatballs are large and delicious! Most menu items come complete with bread, salad and desert. Service is friendly and prompt. Can't be beat !!

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Restaurantica12
By

Heard of OSF many times over the years but what a...

Heard of OSF many times over the years but what a let down when we recently had a chance to go. Wow, was the place dingy, dark and old! And the tomato based sauces were so oily and bland. Ragu in a jar tastes better! Match that up with the accompanying useless iceberg lettuce salad and it was a major disappointment. BTW, I used to live in another city where it is almost impossible to get into a OSF on a Friday or Saturday nite ... or so they say. We moved to Toronto and called up to try to make a reservation and they said it was difficult but will squeeze my party in. During our whole time there on Sat night, it was only 1/3 full so don't believe the hype.

Atmosphere: 1/5
Food: 1/5
Service: 2/5
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Restaurantica12
By

After a couple of disappointing visits, I thought...

After a couple of disappointing visits, I thought I would give The Old Spaghetti Factory another try. Had the Chicken Parmassian. Disappointing. The food was not hot and seemed bland, like something you would be served in a hospital. The glass of red wine I ordered never appeared.....The hot bread was good though. The service was okay, but there was a long wait for the sodas and salads after our orders were placed. Maybe 15 minutes. I feel the dinning experience there is more about the colourful decor, and not so much about eating tasty food. I also suspect that place gets a lot one time visits from tourists, and not so many repeat visits from locals (unless they really don't know bland food when they taste it). We will not be going back.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had dinner here with my family before we went to...

Had dinner here with my family before we went to see a show. I was expecting a lot worse based on the reviews but I had an overall pleasant experience. I went with the $19.99 deal and chose a spinach salad, Southern Chicken, and Wild Raspberry Cheesecake. The salad wasn't anything special, but I loved the Southern Chicken pasta and of course the cheesecake as well. My brother ordered the chicken dippers but was disappointed when he got a huge plate of fries and only 3 pieces of chicken. But, in his words, "What they lack in quantity, they make up in quality." He didn't have anything nice to say about the fries though. Our server, David, was great and was very attentive. Our table was located in a high traffic area, so if you want some privacy, opt for a booth or a corner table.

Atmosphere: 3/5
Food: 3/5
Service: 4/5
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Restaurantica12
By

service was AWFUL!!!! we went at 330 pm on a...

service was AWFUL!!!! we went at 330 pm on a Friday....service urgggh..... SLOW... three different servers....The food was excellent..best lasagna I have had in a long time....GET NEW SERVERS!!!!! need friendlier and faster service that sfor sure:(

Atmosphere: 3/5
Food: 4/5
Service: 1/5
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Restaurantica12
By

Bad service, bad ambience, bad food

To start off the bad experience, we were reprimanded by our server who scolded us after we asked for more bread, saying we "shouldn't fill up on bread because our dinners are coming still". Then came the food, which was bland, incredibly generic, overpriced, and soaked with store-bought Ragu. If the overly exuberant decor won't scare you off, the bad food and service certainly will.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Nice ambiance, food and service disappointing

This restaurant is very nicely decorated and the ambiance is great. Unfortunately that is about the only good thing to say! The menu is very boring, mostly pasta in its most basic forms. The tomato based sauce that came with ours was weirdly spicy, kids were unable to eat their spaghetti and meatballs. One of the dishes was burned at the bottom. Server asked if we had tickets somewhere, presumably for speedy service, but we waited for our six simple spaghetti dishes for 45minutes, getting the bill and out of there was painfully slow. Their bread was warm and delicious, best part of the meal.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Greatest Resturant By far!

This was a great resturant. We went to it before a show and it was almost better

Atmosphere: 5/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

The waiter was wonderful and offered us a free...

The waiter was wonderful and offered us a free plate of garlic bread. (Tip: Learn the waiters name and say it three times or more during ordering time, my party always gets free appitizers when we do this.) It is a family restaurant, reasonable price, don't expect fine dining and you won't be dissappointed. Clam Chowder was very good( made from scratch), the highlight of my dinner. Very unique interior designing. The music was a bit loud and if you don't like children don't go to this restaurant or private request a booth. Entrees and dessert where all you can eat (quality).

Atmosphere: 4/5
Food: 3/5
Service: 3/5
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Restaurantica12
By

not great. obviously had been really busy before...

not great. obviously had been really busy before we got there (8PM) but restaurant was empty and most of the tables hadn't been cleared. food was average - no more than that. portions were huge - but what's the point of that if food is so so? server was pleasant. Think this is really a kid's place (and we heard happy birthday sung three times in the 90 minutes we were there!). Bit disappointing really!

Atmosphere: 3/5
Food: 2/5
Service: 3/5
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Restaurantica12
By

The waiter could have been a little more...

The waiter could have been a little more accommodating but other than that, the food was great and the service was fast.

Atmosphere: 5/5
Food: 5/5
Service: 4/5
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Restaurantica12
By

I found glass shards in my minestrone soup. The...

I found glass shards in my minestrone soup. The manager was notified and a complimentary meal was given. Service was really slow for an empty restaurant. Finding glass in your food is unacceptable and i will not be returning to this restaurant.

Atmosphere: 1/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had a great experience. Our food was hot, fast...

Had a great experience. Our food was hot, fast and delicious. A very busy restaurant, which generally speaks for itself. Considering some of the alternatives I have visited this one bundles the old charm of the antiques, great food and at a price that was very impressive. Will definitely be going back!

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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May 23, 2018

Solid food, waitress forgot to bring us more water for 20 minutes and was slow with everything else too.

Ambiance: 4/5

Cuisine: 3/5

Service: 1/5

May 22, 2018

Amazing service, Amazing food and amazing singing voices that sang happy birthday to our son ❤️❤️❤️❤️ love The Old Spaghetti Factory

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 21, 2018

Tastes like food out of a can!

Ambiance: 5/5

Cuisine: 1/5

Service: 5/5

May 21, 2018

We were stuck in a corner, first time for our family to go there. Found not enough sauce on the spaghetti, my son had the Tuscan lasagna and loved it. Was an ok dinner for the price

Ambiance: 3/5

Cuisine: 3/5

Service: 4/5

May 20, 2018

A nice place to meet and eat with my teenage granddaughters. The service was excellent with attention being paid to the gluten and peanut allergies. Server was attentive and personable. We always know what to expect at this restaurant since we've visited their Vancouver, Victoria and Seattle locations and they have the same standards. Not a place if you're looking for authentic Italian but a good place for family.

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

May 20, 2018

Adam was our waiter. He was excellent! He was attentive and met our needs. Thank you Adam for the service you provided!

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

May 21, 2018

Very fast service, fun atmosphere and delicious food. Excellent spot to stop for dinner before a show at the Sony Centre or other close location.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 19, 2018

Our server was attentive, knowledgeable and took time to chat to make a great dining experience. Hadn't been to Toronto since 1992 and returned for "old-times" sake to a restaurant that has kept it's quality and atmosphere as it was so many years ago. On a humorous note, we still had our original menu - fun to compare prices and dishes offered.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 16, 2018

We were here to celebrate my birthday and it was the best time that ive had in a real long time. Our server Oscar was not only reallly nice and attentive my family and friends loveeddd him! Especially being it was some people 1st time. Such great service! Thank you so much Oscar for being great!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 13, 2018

Not enough brown butter on our pasta which made it a bit dry otherwise good

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

May 10, 2018

Thanks to the lovely server who was prompt, pleasant and helpful. We were on a time limit trying to get to the start of a Jays game, and the server was so helpful making sure that we still had a really enjoyable dining experience.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 7, 2018

Prompt service. Did not care for the ranch salad dressing too much garlic. Tortellini could have been cooked slightly longer. Servers very nice and helpful.

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

May 6, 2018

Food was great place was great ... surprise on our bill the drink menu said 7.95 for drinks we got and 7 of us got them some of us even bought 2 and they tried to charge 10.00 on our receipt each. That was almost 16 extra dollars they restararunt would have charged are party .. they said it was an old drink menu and would honour the price but the manager didn’t seem too thrilled about it. Watch what your stuff ring up at but other than that the food and place was amazing

Ambiance: 5/5

Cuisine: 5/5

Service: 3/5

May 7, 2018

We had a wonderful family celebration. Everything was excellent!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 3, 2018

Fast service and delicious food! I would definitely recommend it.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 30, 2018

Very family/child friendly. This was our daughter's First Communion party and she loved it. The kids had a blast exploring the restaurant and the staff were very patient, accommodating and kid friendly. Many of our guests were delayed due to a parade and road closures in the city and staff were very accommodating in terms of waiting for all to arrive. Will go back.

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

April 29, 2018

Great lunch with a large group. Service was great and servers were great managing the large boys lacrosse team!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 29, 2018

Food was amazing!! Definitely will be returning

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 27, 2018

We had excellent time in the restaurant before going to ACC. Food was served fast to accommodate our request.

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

April 27, 2018

Awesome service, atmosphere & food! Can’t wait to visit again! Would recommend to everyone!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 27, 2018

The food was amazing and our server, Lucas, was an amazing server! Definitely made our experience better.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 23, 2018

The food was great, and the service was even better, Sergio was an amazing waiter, especially since we had a party of 17 people, we never had to wait for anything. We have been going here for about 40 years and they have never disappointed us. Thanks

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 20, 2018

Had a great time once again, food and service was great

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 19, 2018

Two couples enjoyed a delicious lunch.The service was excellent....not rushed..... allowed us lots of time to catch up!..... but we never had to wait for service...or the bill.One of us has to eat gluten free,and this was handled well.....good understanding and no difficulty We will definitely be back........we have not been there in over 40 years!!, but enjoyed it just as much as we did then.....probably even more!!!!

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

April 18, 2018

Brianne provided an excellent cutomer service experience!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 15, 2018

We celebrated my daughter’s 16th birthday with 23 family members. We only had one server, he was great but we sure wish we had 2 servers. The service was slow with getting bread, appetizers and drinks. We had to go to the bar to get our own drinks in the middle of dinner. We all enjoyed the main course but the minestrone soup and spinach artichoke dip was awful. Wish they had more of a selection with the appetizers. Not sure if we’d go there again with such a large group...

Ambiance: 4/5

Cuisine: 3/5

Service: 3/5

April 14, 2018

Our server, Nicole, was awesome She was very friendly, knowledgeable and accommodating especially since we were Going to a concert at the Sony Theater and needed to be done in time. Thank you Nicole!!

Ambiance: 3/5

Cuisine: 4/5

Service: 5/5

April 12, 2018

The staff, at every level, made us feel very welcome. Even though the lack of traffic on the DVP made us 30 minutes early for our reservation, we were seated almost immediately.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 12, 2018

This was our 40th anniversary of when we first went on a date to the Old Spaghetti Factory, so it was a walk down memory lane.. The decor brought back such wonderful memories, and we both made comments that the food was better than ever. The staff were amazing, and were extremely interested in hearing about the restaurant so many years ago (many of them were not even born back then). It was one of our most enjoyable evenings ever. Thanks for keeping the "Old" stomping grounds the way we remember. Don & Rosemarie.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

April 12, 2018

It was an excellent meal and would recommend the restaurant to everyone.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

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This Toronto mainstay offers hearty Italian feasts - think pasta, soup and salad starters and spumoni for dessert. The decor is going to be a hit with the kids: carousel horses, secluded seating nooks, antique elevator and a streetcar you can sit make getting seated fun.

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