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Ratings & Reviews - The Old Spaghetti Factory

How would you rate this business?
  • Atmosphere: 3/5
  • Food: 2.8/5
  • Service: 3.1/5
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saritag15175985
By

Food was delicious! Service not the greatest... the environment was great! So much to see and so much going on! Loved it and I would return as a treat for the whole family and kept everyone entertained!

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sedatsagnak
By

General quality of food is amazing, Very Italian pasta with real Italian cooking way. Servers are pretty kind.

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Gillian
By

Delicious place. Great for families!

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Restaurantica12
By

Stay away! Take your stomachs and wallets somewhere where they give a damn ...

I don't write a review unless I'm blown away by a restaurant experience and I'm sorry to say that I am writing this review because I was blown away by how absolutely terrible our experience was last nite. First, our reservation was moved "because we haven't finished setting up" (we booked our dinner party a week in advance and called ahead 2 hours before our reservation) So, 20 odd people sat waiting in the bar with no offer of a complementary refreshment for the delay (we were all on time) We had specifically requested we all sit together as this was a birthday diner, that didn't happen "because we didn't arrange the big table ahead of time" (again, we called ahead…twice) Service was terrible with one over-worked server assigned to both our tables with no additional help Food was mediocre at best... - Clam chowder appetizer was lukewarm - Fettuccine Alfredo served lukewarm, bland sauce and the pasta was tough and tasteless and the portion was very small - Spumoni ice cream dessert was served melted and we had to wait for spoons while the ice cream dripped onto the tablecloth Long waits between courses, multiple errors on the drink orders and 20 minutes to get the checks To add insult to injury, restaurant was uncomfortably hot... I was given to understand that OSF was a Toronto landmark restaurant... It certainly was, it was a new benchmark in how far a restaurant will trade on it's marketing and once you’re seated, apparently show complete and utter disdain for any repeat business. I hope that his rather long review will save you the trouble of learning my lesson…

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Restaurantica12
By

Great Restaurant For Family Groupings

This was my wife and my return back after 25+ years, with my 2 brothers who were punks then and now they come with their wives and punk kids. It was a nostalgic return. We expected the food and service to be so-so, but were pleasantly surprised at the high quality of service and food taste/temperature and portion sizes. I was surprised that our waiter took all of our orders without writing anything down; yet it all arrived as expected...100% correct ! We decided that we will return as a group again, and way!!! sooner than later.

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Restaurantica12
By

very good food. food prepared in professional way, staff were very professional. we need to promote more professional restaurants, please help stop the spread of american fast food restaurants from eating up our city

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Restaurantica12
By

good food, great service, amazing value

I'm not sure what everyone who has written these reviews is talking about in terms of their horrible experiances. I went here on a saturday night and I was very impressed. I had called ahead to put my name on the wait list about half an hour in advance, and when I arrived, my table was ready. The atmosphere was so fun, and we were seated in an adorable little elevator shaft in middle of the restaurant. The service was absolutely amazing. We had let our waiter know that we were tight for time as we were going to see a show, and we had our drinks 3 minutes after ordering, and were finished our meals in 1 hour. In terms of the food, I personally thought it was good, however if you are expecting gourmet italian food, then you're at the wrong place. The pasta sauce was great, the bread was fresh and warm, and the salad was good as well. Overall, I had a great experiance here. For the value, you cannot do better, as everything from salad, to coffee and dessert is included in the price. The service was amazing and the atmosphere was so fun. Can't wait to return!

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Restaurantica12
By

Tasty Food and Great Value !!!

Very tasty food, generous portions and good value. Meatballs are large and delicious! Most menu items come complete with bread, salad and desert. Service is friendly and prompt. Can't be beat !!

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Restaurantica12
By

Heard of OSF many times over the years but what a...

Heard of OSF many times over the years but what a let down when we recently had a chance to go. Wow, was the place dingy, dark and old! And the tomato based sauces were so oily and bland. Ragu in a jar tastes better! Match that up with the accompanying useless iceberg lettuce salad and it was a major disappointment. BTW, I used to live in another city where it is almost impossible to get into a OSF on a Friday or Saturday nite ... or so they say. We moved to Toronto and called up to try to make a reservation and they said it was difficult but will squeeze my party in. During our whole time there on Sat night, it was only 1/3 full so don't believe the hype.

Atmosphere: 1/5
Food: 1/5
Service: 2/5
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Restaurantica12
By

After a couple of disappointing visits, I thought...

After a couple of disappointing visits, I thought I would give The Old Spaghetti Factory another try. Had the Chicken Parmassian. Disappointing. The food was not hot and seemed bland, like something you would be served in a hospital. The glass of red wine I ordered never appeared.....The hot bread was good though. The service was okay, but there was a long wait for the sodas and salads after our orders were placed. Maybe 15 minutes. I feel the dinning experience there is more about the colourful decor, and not so much about eating tasty food. I also suspect that place gets a lot one time visits from tourists, and not so many repeat visits from locals (unless they really don't know bland food when they taste it). We will not be going back.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had dinner here with my family before we went to...

Had dinner here with my family before we went to see a show. I was expecting a lot worse based on the reviews but I had an overall pleasant experience. I went with the $19.99 deal and chose a spinach salad, Southern Chicken, and Wild Raspberry Cheesecake. The salad wasn't anything special, but I loved the Southern Chicken pasta and of course the cheesecake as well. My brother ordered the chicken dippers but was disappointed when he got a huge plate of fries and only 3 pieces of chicken. But, in his words, "What they lack in quantity, they make up in quality." He didn't have anything nice to say about the fries though. Our server, David, was great and was very attentive. Our table was located in a high traffic area, so if you want some privacy, opt for a booth or a corner table.

Atmosphere: 3/5
Food: 3/5
Service: 4/5
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Restaurantica12
By

service was AWFUL!!!! we went at 330 pm on a...

service was AWFUL!!!! we went at 330 pm on a Friday....service urgggh..... SLOW... three different servers....The food was excellent..best lasagna I have had in a long time....GET NEW SERVERS!!!!! need friendlier and faster service that sfor sure:(

Atmosphere: 3/5
Food: 4/5
Service: 1/5
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Restaurantica12
By

Bad service, bad ambience, bad food

To start off the bad experience, we were reprimanded by our server who scolded us after we asked for more bread, saying we "shouldn't fill up on bread because our dinners are coming still". Then came the food, which was bland, incredibly generic, overpriced, and soaked with store-bought Ragu. If the overly exuberant decor won't scare you off, the bad food and service certainly will.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Nice ambiance, food and service disappointing

This restaurant is very nicely decorated and the ambiance is great. Unfortunately that is about the only good thing to say! The menu is very boring, mostly pasta in its most basic forms. The tomato based sauce that came with ours was weirdly spicy, kids were unable to eat their spaghetti and meatballs. One of the dishes was burned at the bottom. Server asked if we had tickets somewhere, presumably for speedy service, but we waited for our six simple spaghetti dishes for 45minutes, getting the bill and out of there was painfully slow. Their bread was warm and delicious, best part of the meal.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Greatest Resturant By far!

This was a great resturant. We went to it before a show and it was almost better

Atmosphere: 5/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

The waiter was wonderful and offered us a free...

The waiter was wonderful and offered us a free plate of garlic bread. (Tip: Learn the waiters name and say it three times or more during ordering time, my party always gets free appitizers when we do this.) It is a family restaurant, reasonable price, don't expect fine dining and you won't be dissappointed. Clam Chowder was very good( made from scratch), the highlight of my dinner. Very unique interior designing. The music was a bit loud and if you don't like children don't go to this restaurant or private request a booth. Entrees and dessert where all you can eat (quality).

Atmosphere: 4/5
Food: 3/5
Service: 3/5
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Restaurantica12
By

not great. obviously had been really busy before...

not great. obviously had been really busy before we got there (8PM) but restaurant was empty and most of the tables hadn't been cleared. food was average - no more than that. portions were huge - but what's the point of that if food is so so? server was pleasant. Think this is really a kid's place (and we heard happy birthday sung three times in the 90 minutes we were there!). Bit disappointing really!

Atmosphere: 3/5
Food: 2/5
Service: 3/5
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Restaurantica12
By

The waiter could have been a little more...

The waiter could have been a little more accommodating but other than that, the food was great and the service was fast.

Atmosphere: 5/5
Food: 5/5
Service: 4/5
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Restaurantica12
By

I found glass shards in my minestrone soup. The...

I found glass shards in my minestrone soup. The manager was notified and a complimentary meal was given. Service was really slow for an empty restaurant. Finding glass in your food is unacceptable and i will not be returning to this restaurant.

Atmosphere: 1/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had a great experience. Our food was hot, fast...

Had a great experience. Our food was hot, fast and delicious. A very busy restaurant, which generally speaks for itself. Considering some of the alternatives I have visited this one bundles the old charm of the antiques, great food and at a price that was very impressive. Will definitely be going back!

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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February 21, 2018

Great service but the food was not very good. It was like a more bland East Side Mario’s, which I didn’t think was possible.

Ambiance: 3/5

Cuisine: 3/5

Service: 4/5

February 20, 2018

The service was very slow but given it was Family Day and VERY busy I really can't complain. I honestly didn't find the food great, kinda of bland in a way. I really wanted steak but your establishment was out of steak. We paid $9.25 for 6 very small breaded ravoli - that was one ravoli per person as we have a family of 6. I really wanted coffee after my meal with my ice cream (which was great), but the creamers were bad. Waitress indicated that you had received a bad batch of creamers - she brought me a new coffee with more cream which was also bad. Was our first time there, and a long way to go as we travelled from Burlington - can't really say I would visit again.

Ambiance: 5/5

Cuisine: 2/5

Service: 2/5

February 21, 2018

Great decor but on our visit we were seated in the wind tunnel near the front door and had to wear winter coats to keep the chill off our backs. Although we made a reservation a month ago, I was disappointed that we were given a terrible table. We were able to move to a booth when we complained to the manager. Service was excellent. The warm bread kept coming and the food was delivered in a reasonable amount of time and came hot. The food quality and portion sizes are nothing to rave about. The sauces we had (white, clam, spicy meat, mushroom) were fine but could have been a little more plentiful.

Ambiance: 3/5

Cuisine: 3/5

Service: 5/5

February 20, 2018

Fast friendly service. Great experience!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 19, 2018

the portions were very small especially for the huge amounts charged. the soup was luke warm to cold with no flavour, extremely bland, the brushetra, was just warm bread and a bowl of diced tomatoes and onions no cheese or flavour the website was not clear we looked up prices before going and found that once in the restaurant the prices were almost $7.00 more What a jump!!! only to be told the otprices on the website were the take out prices So not worth the extra money plus the 20 minute wait considering we had reservations, and the restaurant was VERY noisy the only thing nice was the server was pleasant SO WILL NOT GO HERE AGAIN Expensive, Noisy, Slow and No Flavour

Ambiance: 3/5

Cuisine: 1/5

Service: 3/5

February 19, 2018

Amazing! We’ll be back! Great food and service!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 18, 2018

Awesome! Food was delicious! Atmosphere was so incredible. It is a truly beautiful place. Staff was so nice. Great time!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 16, 2018

Was not expecting such slow service mid week with the restaurant being almost empty, also the quality of the food and drinks just wasn't what I am used to or was expecting

Ambiance: 3/5

Cuisine: 2/5

Service: 3/5

February 16, 2018

We went for our son's 5th birthday. He loved it! Food was great. Really amazing! Would do it again!

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

February 12, 2018

We had a wonderful time. Your people went out of their way to be helpful to us. We appreciated that each of our 90 or so guests were able to order whatever meal they wanted. This was the 5th or 6th time that we have had a Murdoch fan club luncheon at the Old Spaghetti Factory and we have always been pleased by how supportive the management was as to setting up the rooms the way we needed them. We will continue to have our events there and to recommend the restaurant to others.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 12, 2018

Quick and efficient service from Emily. Food was great!

Ambiance: 3/5

Cuisine: 5/5

Service: 5/5

February 9, 2018

Our server in Toronto on Esplanade was superb. His name was Blake. Our meals were excellent as well.

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

February 9, 2018

We had a wonderful time. Food was very good. Very relaxing and homey atmosphere.

Ambiance: 5/5

Cuisine: 5/5

Service: 4/5

February 5, 2018

I've been going to the Old Spaghetti Factory for 45.years and it's always been fantastic!

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

February 4, 2018

Great location to take a large group of kids!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

February 4, 2018

Overall satisfied with the service and food. The kids are thrilled to be there. Will go again for sure.

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

February 4, 2018

Amazing! A casual atmosphere with an interesting decor. Lots to look at while you eat! Food was soooo good and both the price and serving size were very reasonable. Our waitress was wonderful. She was pleasant, efficient, friendly and helpful. We had a great meal and experience.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 29, 2018

Our family had a great time. The service was amazing along with great food and a kid friendly atmosphere.

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

January 30, 2018

Excellent service as always!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 28, 2018

Our server was so sweet and patient. The ravioli was excellent. Too bad we had to wait for a table when we had a reservation.

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

January 28, 2018

Food was cheap in large quantities but that's about it. I ordered spaghetti and meatballs and it was bland, the tomato soup was bland. It was extremely mediocre, i expected a bit more from an Italian restaurant. Service was great besides lack of tentativeness.

Ambiance: 5/5

Cuisine: 2/5

Service: 4/5

January 27, 2018

Great for kids! Service was good. Our waiter clearly had a lot of experience with Toddlers. My three year-old loved his pasta with white sauce and chicken. Our food was just awful. Great for cheap cocktails though!

Ambiance: 5/5

Cuisine: 1/5

Service: 5/5

January 27, 2018

Great atmosphere, attentive service, can't wait for our next visit!

Ambiance: 4/5

Cuisine: 3/5

Service: 4/5

January 22, 2018

I was so pleased when I saw the private room, it was perfect for a family meal, nice and quiet. Hoda was awesome as well.......thank you.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 20, 2018

the servers were very rude and slow. food was very disappointing.

Ambiance: 4/5

Cuisine: 1/5

Service: 1/5

January 15, 2018

So much fun!

Ambiance: 5/5

Cuisine: 5/5

Service: 4/5

January 14, 2018

Restaurant was very busy- Our waiter was very nice but seemed to have way too many tables. Manager should reduce the amount of tables per server as we felt very rushed. Food was delicious.

Ambiance: 5/5

Cuisine: 4/5

Service: 3/5

January 14, 2018

Friendly staff server

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

January 9, 2018

Love the Old Spaghetti Factory!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

January 7, 2018

Tim was great as a server and entertainer!!! Bravo!!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

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This Toronto mainstay offers hearty Italian feasts - think pasta, soup and salad starters and spumoni for dessert. The decor is going to be a hit with the kids: carousel horses, secluded seating nooks, antique elevator and a streetcar you can sit make getting seated fun.

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