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Ratings & Reviews - The Old Spaghetti Factory

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  • Atmosphere: 3/5
  • Food: 2.8/5
  • Service: 3.1/5
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saritag15175985
By

Food was delicious! Service not the greatest... the environment was great! So much to see and so much going on! Loved it and I would return as a treat for the whole family and kept everyone entertained!

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sedatsagnak
By

General quality of food is amazing, Very Italian pasta with real Italian cooking way. Servers are pretty kind.

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Gillian
By

Delicious place. Great for families!

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Restaurantica12
By

Stay away! Take your stomachs and wallets somewhere where they give a damn ...

I don't write a review unless I'm blown away by a restaurant experience and I'm sorry to say that I am writing this review because I was blown away by how absolutely terrible our experience was last nite. First, our reservation was moved "because we haven't finished setting up" (we booked our dinner party a week in advance and called ahead 2 hours before our reservation) So, 20 odd people sat waiting in the bar with no offer of a complementary refreshment for the delay (we were all on time) We had specifically requested we all sit together as this was a birthday diner, that didn't happen "because we didn't arrange the big table ahead of time" (again, we called ahead…twice) Service was terrible with one over-worked server assigned to both our tables with no additional help Food was mediocre at best... - Clam chowder appetizer was lukewarm - Fettuccine Alfredo served lukewarm, bland sauce and the pasta was tough and tasteless and the portion was very small - Spumoni ice cream dessert was served melted and we had to wait for spoons while the ice cream dripped onto the tablecloth Long waits between courses, multiple errors on the drink orders and 20 minutes to get the checks To add insult to injury, restaurant was uncomfortably hot... I was given to understand that OSF was a Toronto landmark restaurant... It certainly was, it was a new benchmark in how far a restaurant will trade on it's marketing and once you’re seated, apparently show complete and utter disdain for any repeat business. I hope that his rather long review will save you the trouble of learning my lesson…

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Restaurantica12
By

Great Restaurant For Family Groupings

This was my wife and my return back after 25+ years, with my 2 brothers who were punks then and now they come with their wives and punk kids. It was a nostalgic return. We expected the food and service to be so-so, but were pleasantly surprised at the high quality of service and food taste/temperature and portion sizes. I was surprised that our waiter took all of our orders without writing anything down; yet it all arrived as expected...100% correct ! We decided that we will return as a group again, and way!!! sooner than later.

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Restaurantica12
By

very good food. food prepared in professional way, staff were very professional. we need to promote more professional restaurants, please help stop the spread of american fast food restaurants from eating up our city

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Restaurantica12
By

good food, great service, amazing value

I'm not sure what everyone who has written these reviews is talking about in terms of their horrible experiances. I went here on a saturday night and I was very impressed. I had called ahead to put my name on the wait list about half an hour in advance, and when I arrived, my table was ready. The atmosphere was so fun, and we were seated in an adorable little elevator shaft in middle of the restaurant. The service was absolutely amazing. We had let our waiter know that we were tight for time as we were going to see a show, and we had our drinks 3 minutes after ordering, and were finished our meals in 1 hour. In terms of the food, I personally thought it was good, however if you are expecting gourmet italian food, then you're at the wrong place. The pasta sauce was great, the bread was fresh and warm, and the salad was good as well. Overall, I had a great experiance here. For the value, you cannot do better, as everything from salad, to coffee and dessert is included in the price. The service was amazing and the atmosphere was so fun. Can't wait to return!

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Restaurantica12
By

Tasty Food and Great Value !!!

Very tasty food, generous portions and good value. Meatballs are large and delicious! Most menu items come complete with bread, salad and desert. Service is friendly and prompt. Can't be beat !!

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Restaurantica12
By

Heard of OSF many times over the years but what a...

Heard of OSF many times over the years but what a let down when we recently had a chance to go. Wow, was the place dingy, dark and old! And the tomato based sauces were so oily and bland. Ragu in a jar tastes better! Match that up with the accompanying useless iceberg lettuce salad and it was a major disappointment. BTW, I used to live in another city where it is almost impossible to get into a OSF on a Friday or Saturday nite ... or so they say. We moved to Toronto and called up to try to make a reservation and they said it was difficult but will squeeze my party in. During our whole time there on Sat night, it was only 1/3 full so don't believe the hype.

Atmosphere: 1/5
Food: 1/5
Service: 2/5
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Restaurantica12
By

After a couple of disappointing visits, I thought...

After a couple of disappointing visits, I thought I would give The Old Spaghetti Factory another try. Had the Chicken Parmassian. Disappointing. The food was not hot and seemed bland, like something you would be served in a hospital. The glass of red wine I ordered never appeared.....The hot bread was good though. The service was okay, but there was a long wait for the sodas and salads after our orders were placed. Maybe 15 minutes. I feel the dinning experience there is more about the colourful decor, and not so much about eating tasty food. I also suspect that place gets a lot one time visits from tourists, and not so many repeat visits from locals (unless they really don't know bland food when they taste it). We will not be going back.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had dinner here with my family before we went to...

Had dinner here with my family before we went to see a show. I was expecting a lot worse based on the reviews but I had an overall pleasant experience. I went with the $19.99 deal and chose a spinach salad, Southern Chicken, and Wild Raspberry Cheesecake. The salad wasn't anything special, but I loved the Southern Chicken pasta and of course the cheesecake as well. My brother ordered the chicken dippers but was disappointed when he got a huge plate of fries and only 3 pieces of chicken. But, in his words, "What they lack in quantity, they make up in quality." He didn't have anything nice to say about the fries though. Our server, David, was great and was very attentive. Our table was located in a high traffic area, so if you want some privacy, opt for a booth or a corner table.

Atmosphere: 3/5
Food: 3/5
Service: 4/5
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Restaurantica12
By

service was AWFUL!!!! we went at 330 pm on a...

service was AWFUL!!!! we went at 330 pm on a Friday....service urgggh..... SLOW... three different servers....The food was excellent..best lasagna I have had in a long time....GET NEW SERVERS!!!!! need friendlier and faster service that sfor sure:(

Atmosphere: 3/5
Food: 4/5
Service: 1/5
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Restaurantica12
By

Bad service, bad ambience, bad food

To start off the bad experience, we were reprimanded by our server who scolded us after we asked for more bread, saying we "shouldn't fill up on bread because our dinners are coming still". Then came the food, which was bland, incredibly generic, overpriced, and soaked with store-bought Ragu. If the overly exuberant decor won't scare you off, the bad food and service certainly will.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Nice ambiance, food and service disappointing

This restaurant is very nicely decorated and the ambiance is great. Unfortunately that is about the only good thing to say! The menu is very boring, mostly pasta in its most basic forms. The tomato based sauce that came with ours was weirdly spicy, kids were unable to eat their spaghetti and meatballs. One of the dishes was burned at the bottom. Server asked if we had tickets somewhere, presumably for speedy service, but we waited for our six simple spaghetti dishes for 45minutes, getting the bill and out of there was painfully slow. Their bread was warm and delicious, best part of the meal.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Greatest Resturant By far!

This was a great resturant. We went to it before a show and it was almost better

Atmosphere: 5/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

The waiter was wonderful and offered us a free...

The waiter was wonderful and offered us a free plate of garlic bread. (Tip: Learn the waiters name and say it three times or more during ordering time, my party always gets free appitizers when we do this.) It is a family restaurant, reasonable price, don't expect fine dining and you won't be dissappointed. Clam Chowder was very good( made from scratch), the highlight of my dinner. Very unique interior designing. The music was a bit loud and if you don't like children don't go to this restaurant or private request a booth. Entrees and dessert where all you can eat (quality).

Atmosphere: 4/5
Food: 3/5
Service: 3/5
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Restaurantica12
By

not great. obviously had been really busy before...

not great. obviously had been really busy before we got there (8PM) but restaurant was empty and most of the tables hadn't been cleared. food was average - no more than that. portions were huge - but what's the point of that if food is so so? server was pleasant. Think this is really a kid's place (and we heard happy birthday sung three times in the 90 minutes we were there!). Bit disappointing really!

Atmosphere: 3/5
Food: 2/5
Service: 3/5
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Restaurantica12
By

The waiter could have been a little more...

The waiter could have been a little more accommodating but other than that, the food was great and the service was fast.

Atmosphere: 5/5
Food: 5/5
Service: 4/5
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Restaurantica12
By

I found glass shards in my minestrone soup. The...

I found glass shards in my minestrone soup. The manager was notified and a complimentary meal was given. Service was really slow for an empty restaurant. Finding glass in your food is unacceptable and i will not be returning to this restaurant.

Atmosphere: 1/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had a great experience. Our food was hot, fast...

Had a great experience. Our food was hot, fast and delicious. A very busy restaurant, which generally speaks for itself. Considering some of the alternatives I have visited this one bundles the old charm of the antiques, great food and at a price that was very impressive. Will definitely be going back!

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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August 20, 2017

Our waiter Brian was very friendly and funny, he also set up a great birthday song for our 8 year old daughter where the entire one side of the restraint sang to her. Thank you so much.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 20, 2017

Good service!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 20, 2017

Great value. Great service. Great food. Great atmosphere.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 19, 2017

Common...this place is absolutely AMAZING!!fantastic food...amazing service...fabulous atmosphere!! 😚

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 18, 2017

Great family spot. Lots of fun for the kids. Food is good compared to big chain restaurants.

Ambiance: 5/5

Cuisine: 3/5

Service: 5/5

August 17, 2017

Our server, Blake, was so kind and sweet! The atmosphere and service were incredible, I would definitely recommend this place to friends and family! Loved it :)

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 17, 2017

Had a great time again, food was delicious as always, service was also excellent as always

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 17, 2017

Inedible. Too bad because the place is so great. Too bad the food isn't. Such a let down for my daughter's first visit.

Ambiance: 5/5

Cuisine: 1/5

Service: 4/5

August 16, 2017

The service was Excellent, the food came quick and hot! The exact same as last time! We will be back!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 15, 2017

Awesome dinner! Awesome Value! We will be back!! Also neither Celiac got sick so hooray for your obviously clean kitchen!

Ambiance: 5/5

Cuisine: 5/5

Service: 4/5

August 14, 2017

Out waiter Steve was terrific!

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

August 13, 2017

The staff handled our large crowd very well. We never felt rushed in any way even though the restaurant was very busy with many people lined up to come in. From out group of 25 I am sure there will be many more who will be back. Thank you for a great afternoon/evening. Jack

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 12, 2017

We had a great experience at the restaurant . The atmosphere was very lively. Our server , Steve was very friendly and helpful . The service was quick and food was delicious. Some food servings are small , but not bad at all . The best part is that it is all included with tea and ice cream to finish it off . We loved it.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 11, 2017

Right from the time I walked in the door with my daughter to the time we left, we felt warm and welcome. Our server Steve was great and made sure she felt like she was number one. The elevator was a great place for the both of us to spend a great one on one time after a great day. We came from Windsor on the train and did some sightseeing things then ended with dinner before we went home on the train. I would recommend this to all my friends and family. Thanks for a great night.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 10, 2017

From the minute we walked in until we walked out the door, the customer service was exceptional! What a great experience. Thanks to all the staff.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 8, 2017

Fantastic waitress and service, food was just the right portion size, very pleased with the entire meal.

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

August 8, 2017

Visiting Toronto with your kids should include this gem in downtown. Food is very reasonable (in fact, one of the more cost effective meals we've had here) and good quality. Service was below average, but it was very busy, and was also a holiday weekend in Canada. Great ambiance and we'll worth the trip to the city.

Ambiance: 5/5

Cuisine: 4/5

Service: 3/5

August 5, 2017

Atmosphere is old and tired (seems to be the same as it was 30 years ago). Food was "average" (nothing special; no "wow" flavour or taste) and the meals were overpriced for what was provided. Waitress was friendly, polite, and attentive.

Ambiance: 1/5

Cuisine: 2/5

Service: 5/5

August 3, 2017

The lady who served us was kind and interactive but we were sitting for over one hour before our food arrived. Altogether we were in the seat for over two hours by the time we had dessert and paid our bill. Luckily the food was served hot and fresh and all five plates came together.

Ambiance: 4/5

Cuisine: 4/5

Service: 3/5

August 3, 2017

Our server aidan was amazing! Very heplful and great sense of humour! Food was fantastic

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 3, 2017

Excellent service in a fun atmosphere! What a great choice for a birthday party.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 3, 2017

Server was great and patient with 3 busy young boys.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 2, 2017

The service was amazing. Lasagna was yummy but looked like the cheese was over cooked from the top. the lunch menu spaghetti with mushrooms was a let down. Pizza was amazing. Upon mentioning the server it was my friends birthday she brought ice cream with candle which was super sweet. She was friendly. Will come back again for sure. Our new to go place with colleagues

Ambiance: 5/5

Cuisine: 3/5

Service: 5/5

August 2, 2017

Food and service were both great. Everyone enjoyed it.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 29, 2017

Our server was delightful. The food was delicious. A very enjoyable experience.

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

July 30, 2017

Staff was great. Our waiter Aidan was just lovely. He was wonderful in that my nephew has a tree but allergy and he made sure everything he had was safe.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 28, 2017

Great service for large group of 46

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

July 26, 2017

Great service and fun for the kids

Ambiance: 5/5

Cuisine: 4/5

Service: 4/5

July 24, 2017

It's been a long time since visiting here and I loved it. Will definitely return sooner than later. Thank you so much for a great time. My friend and his family were visiting from Belgium and they loved it as well. The food was really good. Thank you!!

Ambiance: 4/5

Cuisine: 5/5

Service: 5/5

July 24, 2017

Our server Cory was one of the best I have ever experienced, so personable, kind and very attentive. Also was very quick and very friendly, made the experience so much better and definitely will be returning! The food was also excellent!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

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Family-friendly restaurants in Toronto

Family-friendly restaurants in Toronto

This Toronto mainstay offers hearty Italian feasts - think pasta, soup and salad starters and spumoni for dessert. The decor is going to be a hit with the kids: carousel horses, secluded seating nooks, antique elevator and a streetcar you can sit make getting seated fun.

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