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Ratings & Reviews - The Old Spaghetti Factory

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saritag15175985
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Food was delicious! Service not the greatest... the environment was great! So much to see and so much going on! Loved it and I would return as a treat for the whole family and kept everyone entertained!

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sedatsagnak
By

General quality of food is amazing, Very Italian pasta with real Italian cooking way. Servers are pretty kind.

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Gillian
By

Delicious place. Great for families!

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Restaurantica12
By

Stay away! Take your stomachs and wallets somewhere where they give a damn ...

I don't write a review unless I'm blown away by a restaurant experience and I'm sorry to say that I am writing this review because I was blown away by how absolutely terrible our experience was last nite. First, our reservation was moved "because we haven't finished setting up" (we booked our dinner party a week in advance and called ahead 2 hours before our reservation) So, 20 odd people sat waiting in the bar with no offer of a complementary refreshment for the delay (we were all on time) We had specifically requested we all sit together as this was a birthday diner, that didn't happen "because we didn't arrange the big table ahead of time" (again, we called ahead…twice) Service was terrible with one over-worked server assigned to both our tables with no additional help Food was mediocre at best... - Clam chowder appetizer was lukewarm - Fettuccine Alfredo served lukewarm, bland sauce and the pasta was tough and tasteless and the portion was very small - Spumoni ice cream dessert was served melted and we had to wait for spoons while the ice cream dripped onto the tablecloth Long waits between courses, multiple errors on the drink orders and 20 minutes to get the checks To add insult to injury, restaurant was uncomfortably hot... I was given to understand that OSF was a Toronto landmark restaurant... It certainly was, it was a new benchmark in how far a restaurant will trade on it's marketing and once you’re seated, apparently show complete and utter disdain for any repeat business. I hope that his rather long review will save you the trouble of learning my lesson…

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Restaurantica12
By

Great Restaurant For Family Groupings

This was my wife and my return back after 25+ years, with my 2 brothers who were punks then and now they come with their wives and punk kids. It was a nostalgic return. We expected the food and service to be so-so, but were pleasantly surprised at the high quality of service and food taste/temperature and portion sizes. I was surprised that our waiter took all of our orders without writing anything down; yet it all arrived as expected...100% correct ! We decided that we will return as a group again, and way!!! sooner than later.

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Restaurantica12
By

very good food. food prepared in professional way, staff were very professional. we need to promote more professional restaurants, please help stop the spread of american fast food restaurants from eating up our city

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Restaurantica12
By

good food, great service, amazing value

I'm not sure what everyone who has written these reviews is talking about in terms of their horrible experiances. I went here on a saturday night and I was very impressed. I had called ahead to put my name on the wait list about half an hour in advance, and when I arrived, my table was ready. The atmosphere was so fun, and we were seated in an adorable little elevator shaft in middle of the restaurant. The service was absolutely amazing. We had let our waiter know that we were tight for time as we were going to see a show, and we had our drinks 3 minutes after ordering, and were finished our meals in 1 hour. In terms of the food, I personally thought it was good, however if you are expecting gourmet italian food, then you're at the wrong place. The pasta sauce was great, the bread was fresh and warm, and the salad was good as well. Overall, I had a great experiance here. For the value, you cannot do better, as everything from salad, to coffee and dessert is included in the price. The service was amazing and the atmosphere was so fun. Can't wait to return!

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Restaurantica12
By

Tasty Food and Great Value !!!

Very tasty food, generous portions and good value. Meatballs are large and delicious! Most menu items come complete with bread, salad and desert. Service is friendly and prompt. Can't be beat !!

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Restaurantica12
By

Heard of OSF many times over the years but what a...

Heard of OSF many times over the years but what a let down when we recently had a chance to go. Wow, was the place dingy, dark and old! And the tomato based sauces were so oily and bland. Ragu in a jar tastes better! Match that up with the accompanying useless iceberg lettuce salad and it was a major disappointment. BTW, I used to live in another city where it is almost impossible to get into a OSF on a Friday or Saturday nite ... or so they say. We moved to Toronto and called up to try to make a reservation and they said it was difficult but will squeeze my party in. During our whole time there on Sat night, it was only 1/3 full so don't believe the hype.

Atmosphere: 1/5
Food: 1/5
Service: 2/5
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Restaurantica12
By

After a couple of disappointing visits, I thought...

After a couple of disappointing visits, I thought I would give The Old Spaghetti Factory another try. Had the Chicken Parmassian. Disappointing. The food was not hot and seemed bland, like something you would be served in a hospital. The glass of red wine I ordered never appeared.....The hot bread was good though. The service was okay, but there was a long wait for the sodas and salads after our orders were placed. Maybe 15 minutes. I feel the dinning experience there is more about the colourful decor, and not so much about eating tasty food. I also suspect that place gets a lot one time visits from tourists, and not so many repeat visits from locals (unless they really don't know bland food when they taste it). We will not be going back.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had dinner here with my family before we went to...

Had dinner here with my family before we went to see a show. I was expecting a lot worse based on the reviews but I had an overall pleasant experience. I went with the $19.99 deal and chose a spinach salad, Southern Chicken, and Wild Raspberry Cheesecake. The salad wasn't anything special, but I loved the Southern Chicken pasta and of course the cheesecake as well. My brother ordered the chicken dippers but was disappointed when he got a huge plate of fries and only 3 pieces of chicken. But, in his words, "What they lack in quantity, they make up in quality." He didn't have anything nice to say about the fries though. Our server, David, was great and was very attentive. Our table was located in a high traffic area, so if you want some privacy, opt for a booth or a corner table.

Atmosphere: 3/5
Food: 3/5
Service: 4/5
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Restaurantica12
By

service was AWFUL!!!! we went at 330 pm on a...

service was AWFUL!!!! we went at 330 pm on a Friday....service urgggh..... SLOW... three different servers....The food was excellent..best lasagna I have had in a long time....GET NEW SERVERS!!!!! need friendlier and faster service that sfor sure:(

Atmosphere: 3/5
Food: 4/5
Service: 1/5
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Restaurantica12
By

Bad service, bad ambience, bad food

To start off the bad experience, we were reprimanded by our server who scolded us after we asked for more bread, saying we "shouldn't fill up on bread because our dinners are coming still". Then came the food, which was bland, incredibly generic, overpriced, and soaked with store-bought Ragu. If the overly exuberant decor won't scare you off, the bad food and service certainly will.

Atmosphere: 1/5
Food: 1/5
Service: 1/5
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Restaurantica12
By

Nice ambiance, food and service disappointing

This restaurant is very nicely decorated and the ambiance is great. Unfortunately that is about the only good thing to say! The menu is very boring, mostly pasta in its most basic forms. The tomato based sauce that came with ours was weirdly spicy, kids were unable to eat their spaghetti and meatballs. One of the dishes was burned at the bottom. Server asked if we had tickets somewhere, presumably for speedy service, but we waited for our six simple spaghetti dishes for 45minutes, getting the bill and out of there was painfully slow. Their bread was warm and delicious, best part of the meal.

Atmosphere: 3/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Greatest Resturant By far!

This was a great resturant. We went to it before a show and it was almost better

Atmosphere: 5/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

The waiter was wonderful and offered us a free...

The waiter was wonderful and offered us a free plate of garlic bread. (Tip: Learn the waiters name and say it three times or more during ordering time, my party always gets free appitizers when we do this.) It is a family restaurant, reasonable price, don't expect fine dining and you won't be dissappointed. Clam Chowder was very good( made from scratch), the highlight of my dinner. Very unique interior designing. The music was a bit loud and if you don't like children don't go to this restaurant or private request a booth. Entrees and dessert where all you can eat (quality).

Atmosphere: 4/5
Food: 3/5
Service: 3/5
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Restaurantica12
By

not great. obviously had been really busy before...

not great. obviously had been really busy before we got there (8PM) but restaurant was empty and most of the tables hadn't been cleared. food was average - no more than that. portions were huge - but what's the point of that if food is so so? server was pleasant. Think this is really a kid's place (and we heard happy birthday sung three times in the 90 minutes we were there!). Bit disappointing really!

Atmosphere: 3/5
Food: 2/5
Service: 3/5
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Restaurantica12
By

The waiter could have been a little more...

The waiter could have been a little more accommodating but other than that, the food was great and the service was fast.

Atmosphere: 5/5
Food: 5/5
Service: 4/5
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Restaurantica12
By

I found glass shards in my minestrone soup. The...

I found glass shards in my minestrone soup. The manager was notified and a complimentary meal was given. Service was really slow for an empty restaurant. Finding glass in your food is unacceptable and i will not be returning to this restaurant.

Atmosphere: 1/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

Had a great experience. Our food was hot, fast...

Had a great experience. Our food was hot, fast and delicious. A very busy restaurant, which generally speaks for itself. Considering some of the alternatives I have visited this one bundles the old charm of the antiques, great food and at a price that was very impressive. Will definitely be going back!

Atmosphere: 5/5
Food: 5/5
Service: 5/5
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June 15, 2019

The server, Amanda was very responsive to our requests. The house wine was poor so she quickly brought us a freshly opened bottle.

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

June 15, 2019

My friend and I had just finished eating dessert, it was around 10pm and then we saw some mice running along the walls. We told the waiter who said he would let his manager know. For a restaurant that has been around for ages and is well known, this is completely unacceptable and disgusting!

Ambiance: 1/5

Cuisine: 3/5

Service: 5/5

June 13, 2019

You really have an excellent server with Chris. In addition to offre à quick and effective service, he is a funny guy.

Ambiance: 3/5

Cuisine: 3/5

Service: 5/5

June 13, 2019

Server was fantastic! Glad to see OSF still has great quality meals and service!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 13, 2019

Amazing Experience. I loved it. The garlic bread was a nice extra touch

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 11, 2019

Fast service & great food

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 10, 2019

Always fun but really noisy where we sat and couldn't talk. Great service!

Ambiance: 3/5

Cuisine: 4/5

Service: 5/5

June 10, 2019

We were a group of Girl Guides and leaders. It was okay but we paid a lot for a bunch of 11 and 12 year olds because they didn't qualify for the kids menu (ie we paid more than double for that extra year or 2) ... and that's a little unreasonable for spaghetti for kids. But the girls had fun and enjoyed the atmosphere and interesting decorations. Also, we had a dairy allergy girl with us who couldn't eat the ice cream so a cheap, lunch box style fruit cup with the plastic wrapper was substituted - really wasnt impressed with that at all

Ambiance: 3/5

Cuisine: 3/5

Service: 3/5

June 10, 2019

Amazing experience as always! Thank you for accommodating such a large group always. :)

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 9, 2019

It was great to introduce our grandchildren to an old family favorite. Our thirteen year old (who is fortunate to eat out a lot) has declared the OSF his favorite restaurant. He was quite awestruck by the decor. Rebecca was very friendly, attentive and efficient. Truly a wonderful experience for old and young alike. Thank you.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 9, 2019

Love this place! Always one of my stops when visiting the city. Will definitely return!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 6, 2019

I am a school teacher from Orillia and after our visit to Queen's Park we took the students to the Old Spaghetti Factory for lunch. The kids loved it, they loved the food and the atmosphere. I felt the staff was very well organized for our large group and treated us very well. Thank you for an amazing experience for our students. Sara- Orillia

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

June 5, 2019

Had a great time, food was good and service was great!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 31, 2019

I am a tour operator and sent our group there for dinner while in Toronto. They enjoyed their meal and the service. The atmosphere was pleasing. From a Tour Planning stand point, things did not go as smoothly as i had hoped, the credit card authorization was mishandled and my group leader had to fill out a form for dinner just in case. I take responsibility for my part in the breakdown of communication as i did not verbally receive feedback when i double checked on their reservation (was thru the yp dine & info email account).. Despite this hiccup the group was seated and served as planned. Since their visit the manager and accounting department have done their best to rectify the matter, in a timely manner and as efficiently as possible without impact to our group. For that I am quite pleased. Mistakes happen, its how they are resolved that really matters. I will definitely send groups their way in the future.

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

May 29, 2019

Our server, Blaid, made every effort for us to be comfortable and well-served. We enjoyed the relaxed atmosphere with our children. Great food, great service, fair price.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 29, 2019

Excellent and friendly service.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 28, 2019

The place is ively and fun..as always! We were a large group so we were given a nice semi-private room which was very attractive. Our server was very patient and efficient. Did her best to accommodate our separate bills and all the different requests and changes along the way. It was a perfect choice to begin our bachelorette party!! Than you all !!!

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

May 27, 2019

Staff was VERY accommodating to a large group of students (72). Very enjoyable experience.

Ambiance: 4/5

Cuisine: 4/5

Service: 5/5

May 27, 2019

My and my girlfriend had an excellent time at the Spaghetti Factory

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 25, 2019

The food was delicious. The homemade Italian dressing for the salad was awesome. We got the spaghetti and meatballs (factory size) and the lobster tortellini. They were both amazing. Fresh pasta and cooked perfectly. Our waiter was really friendly and helpful. He brought us our food promptly and was nice and funny. Getting our bills took a little longer than the food but we weren't in a huge rush anyway. I would definitely recommend.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 24, 2019

Great night as always

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 24, 2019

Gret job feeding 142 a tasty and filling meal with efficiency and kindness.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 22, 2019

Had not been there for years but the nostalgic evening was a great experience!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 19, 2019

The chicken on chicken Cesar was soooooo dried and hard, couldn't even chew it. The service was ok and other foods were ok.

Ambiance: 4/5

Cuisine: 3/5

Service: 4/5

May 19, 2019

Tourist trap... Very nice decor, service is subpar and food is way overpriced. Portions are regular (probably too small compared to what things cost). To make matters worse (and kinda ruin it for me) I was charged for items I didn't order and never consumed. First and last visit.

Ambiance: 4/5

Cuisine: 2/5

Service: 2/5

May 19, 2019

Great experience. We used to come here frequently about 30 years ago and have just returned about a year ago. Just love it as we used to!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 19, 2019

it was the first time that my 12 year old son went to OSF so I was hoping that he would like it as much as i do and he was impressed with everything from the bread to the interesting decoration and friendly staff. We would definitely be going more often

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 19, 2019

Amazing Everything. Great Place For Casual, Birthday Parties. Very reasonably priced and has the most fun atmosphere you could ever ask for. My all time favourite restaurant

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 15, 2019

It was our second visit. Liana our server was very polite and knowledgeable. We look forward to going back very soon. The food and drinks we amazing and I found it to be very reasonably priced! Thank you!!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

May 14, 2019

Amazing food and amazing service. Our waiter was amazing, only wish I could remember his name.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

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This Toronto mainstay offers hearty Italian feasts - think pasta, soup and salad starters and spumoni for dessert. The decor is going to be a hit with the kids: carousel horses, secluded seating nooks, antique elevator and a streetcar you can sit make getting seated fun.

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