Ratings & Reviews - Terrasses Bonsecours

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sara4966
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Very bad service and experience. JOHN "the manager" and GiGi the waitress at the bar gave us such bad service. GIGI was so mean to customers, she was yelling at everyone and treating them so bad, she was so dry and not welcoming at all. The hostess at the front made us wait 1 hour for a table that in the end we never got and then they sent us to the bar instead... thats wen GiGi made this experience even more awful, people around us were getting so frustrated by her attitude and and then John "t

Atmosphere: 2/5
Food: 3/5
Service: 1/5
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Tina M
By

Experience the NightLife at Terrace Bonsecours!

Had an amazing experience on a saturday night at terrace Bonsecours. The music and crowd was good. The service at the bar was quick. Good times.

Atmosphere: 5/5
Service: 4/5
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September 12, 2018

Great Food, Venue is a bit shabby... this was their last day open so not all items on the venue were available; service was extremely slow and you only have so much time for your reservation and and they come and advise you that you have to give up your seats shortly for the next wave of people which we were never advised when we booked reservations; music was great when it finally started... food was excellent. can be a fun place with a great vibe! Rita Harper

Ambiance: 3/5

Cuisine: 5/5

Service: 2/5

September 4, 2018

Staff had no realistic plan for rain. Asked us to sit in rain. Got rained o and had to plead and beg to be placed in cabana. Check weather before going. Pass if it will rain.

Ambiance: 5/5

Cuisine: 5/5

Service: 2/5

September 3, 2018

I had gone for my birthday on Sunday and it had just rained. The cushions were partially soaked, the tables were not wiped down by the hostess and were slightly dirty as well. The waitress we had was wonderfully nice and did an excellent job. I was disappointed however that there was no octopus on the menu. Sangrias were very good and so were the tartars.

Ambiance: 4/5

Cuisine: 3/5

Service: 3/5

September 1, 2018

Wonderful atmosphere complete with smiles and courtesies of a great staff who work in true team spirit making sure everyone has a great time and is looked after! BEST grilled octopus!!

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

August 29, 2018

Service slow, even though there were only 5 tables with two servers.. servers were incompetent Sangria was awful, tasted like juice with ice. No fruit in it. Salmon Tartar was soft, no good, missing flavour.

Ambiance: 5/5

Cuisine: 2/5

Service: 1/5

August 27, 2018

Despite one of our appetizers being forgotten and one of our round of drinks as well, once we made the waitress aware she was very apologetic and rectified the situation quickly. You cannot beat the view of the ferris wheel and the music was really good. Taste of the food and sangria was well worth the visit.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 25, 2018

Very bad experience with the door security. Very unprofessional and unilingual English. Kicking us at 10pm when you spend $800 because of two children watching movies on a iPad is unnecessary. We were leaving and just wanted to finish the last drink. The pressure and the insult about being a bad mother for taking my children in a bar was unforgivable. We will not return. I suggest you do not accept any children and take security people who do not come from California. It does not excuse everything ...

Ambiance: 4/5

Cuisine: 4/5

Service: 1/5

August 19, 2018

I made a reservation for 8 people celebrating my best friend’s bachelorette party at 6:39pm. Upon arrival, despite making a reservation, it took 10-15 minutes for them to get us a table, after waiting 10-15 minutes to be greeted at the door. Once they “found” us a seat (again - I had a reservation so a table should have been set aside in advance), they sat us. They advised that the booth we were seated in had another reservation at 10pm. Having other plans later, we said it was no problem. It took almost 20 minutes for the server to come over and greet us. One of us went to the bar to order because it was taking so long. After we ordered, our drinks came rather promptly and were delicious. At 7:50pm the server came over and proceeded to tell us we had to leave at 8 because there was a reservation for the booth we were in. Apparently, on making a reservation you are only guaranteed “two hours” as per the server. We had jugs of sangria and due to the delays clearly didn’t even have a chance to enjoy them. We said we didn’t even get our two hours and had asked to speak to a manager. Despite asking for a manager, the server came back over and said “we will let you stay until 8:30”. It was a nice place and the cocktails were delicious, but it was a horrible experience, the service was inadequate and our server was rude.

Ambiance: 4/5

Cuisine: 1/5

Service: 1/5

August 19, 2018

Let me start off by saying that I am a regular customer of Terrasses Bonsecours. For the past 2 years I have been going to every single anniversary as I find the atmosphere and the service enjoyable. Unfortunately, this year was the total opposite. I had made 2 reservations for the event the day that it was published on facebook just to be sure to have a spot. The day before the event I called Terrasses Bonsecours just to be sure that there was no problem with the reservation. The day of the event an employee called me again to confirm my presence for the anniversary (which I did, undoubtedly). As I arrive at the entrance of the terrasse, I politely give my name to the security guard and state that I have 2 reservations for the event. The guard told us that he did not find our name which I found weird since I confirmed not once but TWICE my presence to the event. I therefore called the main number of terrasses bonsecours and spoke with a nice lady who stated that she DID see my reservations and that she is waiting for me at the entrance to allow me in. As she was about to let us in, one of the security guards (an ex friend of my partner) refused to let us in once again. The receptionist even asked him why since we HAD reservations. I don't know exactly what he said to her but the girl continued to argue with him until she finally gave up the argument and told us that my partner was not dressed appropriately for the event. This was of course an excuse as we saw many people inside the terrasse dressed similarly to my partner (which was pretty close to a tenue de ville). The fact that this place lets their security guards decide who they let in based on their previous personal experience with a person is beyond unprofessional. It's far from the service you would expect coming from a place that praises itself so much. Ps. The 1 star for the food is because you barely offer anything vegan in your menu.

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

August 12, 2018

Our server was amazing. She was very attentive and brought us extra bread to finish the tartar. The tataki tuna was very good, the ahi tuna tartar had too much sesame oil in the mix and the sweet potatoes were plain - we were expecting something more creative. We enjoyed our dinner however the music was really loud. You cannot have an intimate conversation at your restaurant. This is definitely a great place for a 5 à 7 with incredible views of the ferris wheel and Old Montreal. Too bad your tables are set up the way they are - only 1 side of the table can enjoy the view. Overall we had a good experience and would come back for a drink and perhaps a burger.

Ambiance: 3/5

Cuisine: 4/5

Service: 5/5

August 8, 2018

Overpriced. Definitely fine for a nightclub atmosphere, but not for breakfast lunch or dinner. Small plates and small quantities with bigger prices.

Ambiance: 2/5

Cuisine: 1/5

Service: 2/5

August 7, 2018

Always great place to go!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 7, 2018

Food quality very poor and the seating area was not clean.

Ambiance: 3/5

Cuisine: 1/5

Service: 3/5

August 6, 2018

Service horrible! The waitress was so lost...is a bar restaurant not a club...impossible to talk. They brought one meal and I have to wait until my friend was eating slowly because her meal will be cold till I get mine. I will never come back there!

Ambiance: 2/5

Cuisine: 1/5

Service: 1/5

August 5, 2018

Although I reserved for two from their web site, I was not allowed in by their door man due to the fact that I was wearing men’s sandals. There was no mention of a dress code when reserving, so how is one to know!?!? Supposedly they have the best sangria in Montreal, but too bad I’ll never taste it because I’ll never go back there again!!!

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

July 30, 2018

The waittress was excellent and so nice!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 30, 2018

One of my most favorite places to go. Octopus rocked and the champagne sangria was exactly what I needed to finish a hectic work day.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 28, 2018

as same nice we love that

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

July 27, 2018

We weren’t allowed in because my son was wearing shorts. We changed him into trousers. He wasn’t allowed in because he had been wearing shorts. We pointed out there was no mention of a dress code online, or at the entrance. The doorman became rude. So no marks from us, there are lots of lovely restaurants in the old town that have a service ethos and pleasant staff. Go to one of these.

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

July 23, 2018

LOVED it, first time there going back for sure. Great vibe. Good food and reasonable!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 22, 2018

Great DJ and the service was acceptable but the quantity of food is very little. Expensive for what you get. The presentation of the food is horrible to say the least. Serving salad in wood bowls.....really?? The restaurant is over crowded and disorganized. The servers are lifting chairs in the air and setting up tables in every available corner. The bouncers have way too much attitude and look like mongoloids....jamais plus!

Ambiance: 2/5

Cuisine: 2/5

Service: 4/5

July 20, 2018

When for my mom's 55th birthday. She really enjoyed the vibe. However, the service is a little slow but over all it was a very pleasant night!

Ambiance: 4/5

Cuisine: 5/5

Service: 3/5

July 15, 2018

Dont go saturdays if you reserve your only allowed to be there 2 hours and your most likely going to wait 1 hour to be seated

Ambiance: 5/5

Cuisine: 3/5

Service: 1/5

July 15, 2018

Music was way way too loud...I have to shout in order to talk with my friend. Is actually the reason we left and chose another place. Food was ok, but not the best.

Ambiance: 4/5

Cuisine: 2/5

Service: 4/5

July 15, 2018

The bathrooms are terrible

Ambiance: 4/5

Cuisine: 5/5

Service: 4/5

July 16, 2018

bes time ever

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 14, 2018

Too loud , portions very small. Not worth the money

Ambiance: 1/5

Cuisine: 1/5

Service: 3/5

July 11, 2018

Good food and service

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

July 9, 2018

Reservations were 50 min late. :(:( Waitress service was great!! Always a good time. Great music

Ambiance: 5/5

Cuisine: 3/5

Service: 3/5

July 4, 2018

Horrible experience. Very disappointed . Had a reservation for 10 pm, and didnt get a table until 11 pm. My friend wasn't allowed coming in because he was wearing dress pants that had two red striped on them because they were considered track pants so we had to leave. I highly don't recommend this place.

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

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