Terrasses Bonsecours

3.8/5
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Location
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Details & Description

Cuisine type

  • Fresh Plate Style Menu,

Features

  • Group Reservation,
  • Wedding,
  • Terrace,
  • Online Reservation,

Atmosphere

  • Family,
  • Fine Dining,
  • Business,
  • Trendy,
  • Casual,
  • Romantic,

Products and Services

  • Bistro,
  • Happy Hour,
  • Club,
  • Private Events,
  • Supper Club,
  • Nightclub,
    • Big Terrace,
  • more...
  • less...

Specialties

  • Tapas,

Languages Spoken

  • English,
  • French,

Getting There

  • Heart Of The Old Port Of Montreal,
Location
364 de la Commune E, Montréal, QC H2Y 0B4
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - Terrasses Bonsecours

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  • Atmosphere:
  • Food:
  • Service:
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sara4966
By

Very bad service and experience. JOHN "the manager" and GiGi the waitress at the bar gave us such bad service. GIGI was so mean to customers, she was yelling at everyone and treating them so bad, she was so dry and not welcoming at all. The hostess at the front made us wait 1 hour for a table that in the end we never got and then they sent us to the bar instead... thats wen GiGi made this experience even more awful, people around us were getting so frustrated by her attitude and and then John "t

Atmosphere: 2/5
Food: 3/5
Service: 1/5
Are you the owner? Reply or Contact YP
Tina M
By

Experience the NightLife at Terrace Bonsecours!

Had an amazing experience on a saturday night at terrace Bonsecours. The music and crowd was good. The service at the bar was quick. Good times.

Atmosphere: 5/5
Service: 4/5
Are you the owner? Reply or Contact YP
July 15, 2019

Waited 30-45 mins to be sat on a 2 hour reservation. No one came to get an order when we sat down had to go back to the hostess to ask what was up. Got a server and ordered a bottle. That took a very long time to come, we had to get up again and ask another server where it was and she brought it to us. Our original server came back later and brought the ice bucket etc. Also very hot we asked for an umbrella, no one did anything about it so we grabbed one ourselves. Food was far better than we expected though and came quickly. Overall we had fun but the service was terrible from initially being sat and drinks delivery, and then we were promptly kicked out at the 2 hour mark despite waiting at the front for a good portion of it.

Ambiance: 4/5

Cuisine: 4/5

Service: 1/5

July 14, 2019

A1

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 15, 2019

I called them two times to make sure for a reservation for 25 people which they said it is all good and okay. However, first of all they do not have any special plans for birthday events which I was informed on the phone. It was only reservation for 25 people. When we got there the place was prepared however I got informed that it is only for 2 hours and they did not tell me that over the two phone calls I had. Second, They put us in their VIP place which was nice but they told me that the half of this space is for you guys which was totally not enough to fit 25 people. And I complained to the lady expressing that I reserved for 25 people you told me twice that you guys have enough space for this amount of people! She said it is t restaurant policy that not everyone should sit down! people stand up. But I was not told about this over the phone! So I expressed my frustration that Am I supposed to ask my guests to stand up!?? And why did you guys not tell me this over the phone? She said you I don't know to whom you talked to over the phone!! Anyway, after talking to them about how in professional their service is, they gave us a bit more space and they told us we can stay for one more hour as well. But their food is also a very small portion in each plate that does not get you even close to full. All in all, I don't suggest taking big groups there. And I definitely don't suggest going there for main meals like lunch or dinner.

Ambiance: 4/5

Cuisine: 2/5

Service: 2/5

July 13, 2019

Sangria: amazing Grilled sweet potatoes: expensive for what it is.

Ambiance: 5/5

Cuisine: 3/5

Service: 5/5

July 11, 2019

For a 7 pm dinner the music was way too loud, it was as loud as it usually is at « club time » 10 pm and on. We could barely hear each other.

Ambiance: 2/5

Cuisine: 4/5

Service: 4/5

July 7, 2019

Waited 30 minutes to get served and had to complain before that happened. Once service started everything was good until they told me I only had 2 hours then had to give up table. I refused stating they never told me that up front. We were there with a big gang for a birthday. Also they told me no shorts or sandals and when I got there almost everyone was in shorts and sandals. It was scorching hot out and we were in pants and shoes when we could have been comfortable in shorts like everyone else. This is a nice place but they need to get there act together and remove the stupid dress code rules that they don’t even enforce. It’s too bad because the food and ambience was excellent but this put a damper on the whole evening.

Ambiance: 5/5

Cuisine: 5/5

Service: 2/5

July 5, 2019

Music is too loud. Food is great.

Ambiance: 3/5

Cuisine: 4/5

Service: 4/5

June 28, 2019

Food and ambiance is great...bathrooms are very dirty!

Ambiance: 5/5

Cuisine: 5/5

Service: 4/5

June 25, 2019

Had to wait 40 minutes for someone to come and serve us, which they only did because we went to the bar to ask. Made reservations 6 months in advance confirming our seating 7 different times (either over phone, the app, text or email) and they still did not have our booth available for us even though I talked to them that morning. While the location is really nice, the experience was a let down.

Ambiance: 4/5

Cuisine: 4/5

Service: 1/5

June 8, 2019

Way too expensive for what it’s worth. Service was awful too.

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

June 8, 2019

Beautiful spot to go for a 5 à 7 with friends. Great drinks and food. However, it took 20 minutes for us to be seated and he had a reservation. Waitress was wonderful. After an hour we were told that we had to leave because we only had the table for 2 hours...when there were others seated there longer than us, not ordering. We had just ordered food and more pitchers and were told to hurry up. Very rude and unprofessional. No where on the website is it stated that when we make reservations were are only allocated 2 hours (in our case an hours and a half).

Ambiance: 4/5

Cuisine: 5/5

Service: 2/5

June 1, 2019

The music was too loud for 6 pm. Great atmosphere though. The food was surprisingly really good. We had two pitchers of Sangrias and they were delicious.

Ambiance: 4/5

Cuisine: 5/5

Service: 4/5

September 12, 2018

Great Food, Venue is a bit shabby... this was their last day open so not all items on the venue were available; service was extremely slow and you only have so much time for your reservation and and they come and advise you that you have to give up your seats shortly for the next wave of people which we were never advised when we booked reservations; music was great when it finally started... food was excellent. can be a fun place with a great vibe! Rita Harper

Ambiance: 3/5

Cuisine: 5/5

Service: 2/5

September 4, 2018

Staff had no realistic plan for rain. Asked us to sit in rain. Got rained o and had to plead and beg to be placed in cabana. Check weather before going. Pass if it will rain.

Ambiance: 5/5

Cuisine: 5/5

Service: 2/5

September 3, 2018

I had gone for my birthday on Sunday and it had just rained. The cushions were partially soaked, the tables were not wiped down by the hostess and were slightly dirty as well. The waitress we had was wonderfully nice and did an excellent job. I was disappointed however that there was no octopus on the menu. Sangrias were very good and so were the tartars.

Ambiance: 4/5

Cuisine: 3/5

Service: 3/5

September 1, 2018

Wonderful atmosphere complete with smiles and courtesies of a great staff who work in true team spirit making sure everyone has a great time and is looked after! BEST grilled octopus!!

Ambiance: 5/5

Cuisine: 4/5

Service: 5/5

August 29, 2018

Service slow, even though there were only 5 tables with two servers.. servers were incompetent Sangria was awful, tasted like juice with ice. No fruit in it. Salmon Tartar was soft, no good, missing flavour.

Ambiance: 5/5

Cuisine: 2/5

Service: 1/5

August 27, 2018

Despite one of our appetizers being forgotten and one of our round of drinks as well, once we made the waitress aware she was very apologetic and rectified the situation quickly. You cannot beat the view of the ferris wheel and the music was really good. Taste of the food and sangria was well worth the visit.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 25, 2018

Very bad experience with the door security. Very unprofessional and unilingual English. Kicking us at 10pm when you spend $800 because of two children watching movies on a iPad is unnecessary. We were leaving and just wanted to finish the last drink. The pressure and the insult about being a bad mother for taking my children in a bar was unforgivable. We will not return. I suggest you do not accept any children and take security people who do not come from California. It does not excuse everything ...

Ambiance: 4/5

Cuisine: 4/5

Service: 1/5

August 19, 2018

I made a reservation for 8 people celebrating my best friend’s bachelorette party at 6:39pm. Upon arrival, despite making a reservation, it took 10-15 minutes for them to get us a table, after waiting 10-15 minutes to be greeted at the door. Once they “found” us a seat (again - I had a reservation so a table should have been set aside in advance), they sat us. They advised that the booth we were seated in had another reservation at 10pm. Having other plans later, we said it was no problem. It took almost 20 minutes for the server to come over and greet us. One of us went to the bar to order because it was taking so long. After we ordered, our drinks came rather promptly and were delicious. At 7:50pm the server came over and proceeded to tell us we had to leave at 8 because there was a reservation for the booth we were in. Apparently, on making a reservation you are only guaranteed “two hours” as per the server. We had jugs of sangria and due to the delays clearly didn’t even have a chance to enjoy them. We said we didn’t even get our two hours and had asked to speak to a manager. Despite asking for a manager, the server came back over and said “we will let you stay until 8:30”. It was a nice place and the cocktails were delicious, but it was a horrible experience, the service was inadequate and our server was rude.

Ambiance: 4/5

Cuisine: 1/5

Service: 1/5

August 19, 2018

Let me start off by saying that I am a regular customer of Terrasses Bonsecours. For the past 2 years I have been going to every single anniversary as I find the atmosphere and the service enjoyable. Unfortunately, this year was the total opposite. I had made 2 reservations for the event the day that it was published on facebook just to be sure to have a spot. The day before the event I called Terrasses Bonsecours just to be sure that there was no problem with the reservation. The day of the event an employee called me again to confirm my presence for the anniversary (which I did, undoubtedly). As I arrive at the entrance of the terrasse, I politely give my name to the security guard and state that I have 2 reservations for the event. The guard told us that he did not find our name which I found weird since I confirmed not once but TWICE my presence to the event. I therefore called the main number of terrasses bonsecours and spoke with a nice lady who stated that she DID see my reservations and that she is waiting for me at the entrance to allow me in. As she was about to let us in, one of the security guards (an ex friend of my partner) refused to let us in once again. The receptionist even asked him why since we HAD reservations. I don't know exactly what he said to her but the girl continued to argue with him until she finally gave up the argument and told us that my partner was not dressed appropriately for the event. This was of course an excuse as we saw many people inside the terrasse dressed similarly to my partner (which was pretty close to a tenue de ville). The fact that this place lets their security guards decide who they let in based on their previous personal experience with a person is beyond unprofessional. It's far from the service you would expect coming from a place that praises itself so much. Ps. The 1 star for the food is because you barely offer anything vegan in your menu.

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

August 12, 2018

Our server was amazing. She was very attentive and brought us extra bread to finish the tartar. The tataki tuna was very good, the ahi tuna tartar had too much sesame oil in the mix and the sweet potatoes were plain - we were expecting something more creative. We enjoyed our dinner however the music was really loud. You cannot have an intimate conversation at your restaurant. This is definitely a great place for a 5 à 7 with incredible views of the ferris wheel and Old Montreal. Too bad your tables are set up the way they are - only 1 side of the table can enjoy the view. Overall we had a good experience and would come back for a drink and perhaps a burger.

Ambiance: 3/5

Cuisine: 4/5

Service: 5/5

August 8, 2018

Overpriced. Definitely fine for a nightclub atmosphere, but not for breakfast lunch or dinner. Small plates and small quantities with bigger prices.

Ambiance: 2/5

Cuisine: 1/5

Service: 2/5

August 7, 2018

Food quality very poor and the seating area was not clean.

Ambiance: 3/5

Cuisine: 1/5

Service: 3/5

August 7, 2018

Always great place to go!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

August 6, 2018

Service horrible! The waitress was so lost...is a bar restaurant not a club...impossible to talk. They brought one meal and I have to wait until my friend was eating slowly because her meal will be cold till I get mine. I will never come back there!

Ambiance: 2/5

Cuisine: 1/5

Service: 1/5

August 5, 2018

Although I reserved for two from their web site, I was not allowed in by their door man due to the fact that I was wearing men’s sandals. There was no mention of a dress code when reserving, so how is one to know!?!? Supposedly they have the best sangria in Montreal, but too bad I’ll never taste it because I’ll never go back there again!!!

Ambiance: 1/5

Cuisine: 1/5

Service: 1/5

July 30, 2018

The waittress was excellent and so nice!

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 30, 2018

One of my most favorite places to go. Octopus rocked and the champagne sangria was exactly what I needed to finish a hectic work day.

Ambiance: 5/5

Cuisine: 5/5

Service: 5/5

July 28, 2018

as same nice we love that

Ambiance: 4/5

Cuisine: 4/5

Service: 4/5

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