Our server, Megan, was so great! She made us feel so welcome and comfortable. Food was great, but she made our meal. She explained all the covid procedures and was smiling and laughing behind her mask the whole time. That has gotta be tough on all the staff. So appreciated!Read more
I work in customer service, so I understand that things don't always go as planned. It is how an establishment deals with their mistakes that really shows how good they are , in my humble opinion.
We go to Swiss Chalet all the time, the food is always hot and delicious and up to the Swiss Chalet Standard, the service is usually pretty good, quick for sure and the restaurant smells good and is clean.
We often order take out from this location, and we have had a few problems, orders not being filled correctly, no gravy for the poutine, little things like that. One time we ordered and they called back 30 minutes later to tell us there was a snow storm and the delivery person went home!
Needless to say I complained. I got a personal response from the Manager appologizing for our bad experience and comping us for two 1/4 chicken dinners! WOW, I thought that was just great. I get that mistakes are made, but I have never had anyone take responsibility and compensate me so quickly and politely! Since then we have ordered a few times and we haven't had anymore problems.Read more
There's a reason this location won best Swiss Chalet of the year in Canada. The renovations, and the food and from what the sever told me newer management. You will not be disappointed. Best 1/4 chicken white in Canada! Not to mention arguably some of the best wings I've ever had! Keep it up Swiss Chalet Milton, do us pride!Read more
Typical chain resto.. but looks like they have a format that works! They still hire the typical kids to run the place, but they have a plan in place to help ensure the customers' satisfaction. They do everything they can now, to ensure everything is in the bag before you leave the takeout window, and the food is quite good, for what it is too!
One time recently, there was something missing, I called, and the manager on duty took care of me appropriately.
Good job!Read more
Although the staff and waitresses are fairly young, they are always on time with our orders and always smiling , its a very warm and inviting enviroment and the staff is always freidnlyRead more
this swiss chalet is fantastic! My friend and I ordered the classic quarter chicken dinner with the mash taters and garlic toast. IT WAS SUPERB. Never in our years of living, have we seen an order come so fast. It came within about 15 mins... RECORD TIMING. once we opened the box we were delighted to find the best looking quarter chicken ever seen to our eyes. The only condiment given was butter- ketchup could've been added, and my friends garlic toast was a small- could've been a bigger portionRead more
Have mostly had good experiences with Swiss Chalet, however this one seems to continuously get our order wrong. But like any true blooded Canadian, I would visit again.Read more
We love this location. We have our favorite servers. Portions are large and always good. Order is made quick and always leave stuffed. Prices are very good.Read more