11 important questions to ask when you call a storage facility

In need of more space for your extra stuff but not sure how to find the best storage facility? A great way is to check out the ratings and reviews on YP.ca, but you can also call a few storage facilities in your area and compare their answers to these key questions. [Photo credit: iStock.com/NoDerog]

11 important questions to ask when you call a storage facility

The most important questions to ask when you call a storage facility:

  1. How long has your company been in business?
  2. Can you provide references from satisfied customers?
  3. What are your opening/access hours? Is someone always on the premises, or is it self-service some of the time?
  4. What security measures do you have in place at your facility?
  5. Does each unit have its own alarm?
  6. Do you have insurance?
  7. What type/size of units to you offer?
  8. What are your rates?
  9. Are there any extra fees? For example, for moving in or out, or an admin fee?
  10. Are you licensed for local, national or international moves?
  11. Do you provide or sell any storage materials like boxes, tape or padlocks?
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