North Shore Door

Wood use again. I recently had purchased 4 doors from northshore doors and received excellent customer service. I received competitive pricing and knowledgeable answers to my questions. The doors arrived in perfect shape and in timely fashion. Wood definitely purchase my doors from there again. Thank you Mk renovations

Would not recommend!

When I picked up my doors they left plastic protection over the glass; which was fully painted so you couldn't see damage. Once home I removed the plastic & one of the doors had a crack in the glass. I called back, they put blame on me, refused to replace the door & when I asked to speak to the highest manager I was told he was unavailable & would call me back. I never received a call back. Very unprofessional outfit. There's many door suppliers out there, play it safe & move onto the next one.

Bad News

Absolutely horrible service! It starts off with the confusion, North Shore Door is actually a division of Woodstop Building Supplies, so that is the name you see on your paper work. They are understaffed, so getting a quote takes ages. Once you get the quote, ordering is easy (they want your money after all). Then begins the wait, the products took a long time to arrive and were ordered incorrectly multiple times. Then production is quite slow. On top of that, within about 2 months, I saw them go through at least 4 employee's (something is wrong if you can't hold on to your employee's) which made communicating very difficult as you are always to speaking to someone who is new and doesn't know what they are talking about. John and Mike have at least been there long enough to have answers, if you can ever track them down, but they are absent minded as they are dealing with far too many customers at a time. Belma (who takes payments) is very short tempered on the phone and Anthony (in charge of production) wants nothing more than to hang up on you. Maybe they were frustrated with the fact that I was calling semi-regularily, but I wouldn't have had to if they kept me informed of the status of my order. I never even received a phone call when my items were ready for pick-up! Until North Shore Door can enforce better customer service, learn to keep their employee's and can actually have someone in the office who is available and able to answer questions, I will be steering very clear of this company. Seriously, you've been in business at this location for 5 years, you should have a handle on this by now! PS. Their washroom's are always disgusting as well.