Grand River Natural Stone

Excellent service. Nice variety of bridk and stone. Great group of people to help you out!

Staff did not know the product they are selling. They said the mulch was at least 1/2 inch pieces, but it was almost soil it was so fine. I sent it back. I wanted topsoil that had no sand. They sent three-way with tons of sand, pebbles and even glass. Instead of having well-trained staff, the manager thinks the customer should come look at what they are buying. I asked the manager to come get his 3-way but he never even responded.

Return Policy?? They don't have a return policy to ensure the highest quality of natural stone... However, they offered a return on a skid of stone. This is great news until you get to the store to have the management tell you your skid isn't in the exact precise order it was sent. No return policy now available while you are at the store. Do yourself a favour, don't expect a return at all from them, even if they say you will.

Grand river in London continues to show why they are the best supplier of natural stone and permeable pavers day in and day out. Their yard staff are very quick with filings orders and their office staff have all the knowledge to answer any question you could ever have. I highly reccomend Jarrett's team at Grand River.

two months ago I ordered landscape stone from Fergus to be delivered to their Stony Creek location and then to Toronto. It's been a continual delays, broken promises, unreturned phone calls. Last year, when i ordered stone from them, they lost the order, but after 6 weeks at least they delivered. This year- nothing. Bad experience, not recommended.