Tops Car Wash

When I sent my complaint (review) to the person who was responsible to get back to me, his comment was (we are sorry for the service you received) and it is uncommon for that to happen. Well it seems to be lip service to me. After reading many reviews from people with the same concerns, they just shrug it off and continue with poor quality service. If you hire people to do a certain job and they just go through the motions, and don't meet certain expectations get rid of them.

Never had a problem - my vehicle is sparkling when they are finished.

Horrible rushed s...

Horrible rushed service. Paid $39 and had to go home, and reclean the car from inside and outside! If I was allowed to rank less than one star, I would've!

Service and carwa...

Service and carwash was awful. I purchased a 'Top Car Wash' and an interior cleaning of my carpets and the total was roughly $112. I thought this was pricy to begin with but I trusted the employees judgement and went ahead with the car wash. I was quicker then I expected and I was very disappointed. There were spots that they completely missed to vacuum and the vinyl areas in the inside of my car where not touched because 'that was another service'. I would not recommend this place to anyone.

Excellent service!

Excellent service! Always have my truck looking new and I go every week (and have been for over a year).

bad business ethics

If you're looking for a positive customer device experience, I would recommend to go elsewhere. Not only is the service below average, the number one reason would be the poor attitude this business displays.

Very sloppy detailing - overpriced

Don't waste a penny on these guys. First of all, the website indicates "car wash of your choice" under the Express Hand Wax service. However when I ot there I was told the wash was not included and it would be another $29. I should have driven away, but I went ahead with the waxing and Interior Super Clean services. I left with a charge of $150, the 4 wheels were still filthy, the dash was full of streaks and overspray, and I watched the guy waxing the car. He put one tablespoon of wax on a white buffing material that was motorized. That one tablespoon was used to wax the entire car. He never once put any more on. There's no way such a small amount would be sufficient for an Accord. When I got home I noticed there was still dirt on the floor of my car even though it was vacuumed. I spent an hour of my time properly cleaning the dash, vacuuming the floors, cleaning the wheels, and areas of the windows that were missed. I would never go back there again. My idea of cleaning would have been a job where I would not see obvious dirt in areas that were clearly visible and noticeable. Save your $150 and treat yourself to an excellent massage somewhere. This company is being dishonest to people.