True North Climbing Inc

Ample parking, long business hours, open all year round, including holidays, Christmas, New Years, etc, air conditioning, low, low prices on drinks and snacks, water fountain, showers, regular maintenance/replacement of ropes, draws, grigris, exciting climbs, padded floor throughout, nice staff, community friendly, generous owner, professional management, good customer service, open and spacious, and tons of climbing for all ages and levels!

Bad business, Poor customer service!!!!

I have bought a 10 pas at True North when they first opened as it was closer for me to climb. Upon buying the 10 pass back in April at no point did they indicate that the 10 pass expires after one year. I have moved residences 3 times, moved jobs twice and had a baby boy in Auguest so to say i was busy would be an understatement. Had I know this pass expires after 1 year I would have made more of an effort to use it. After speaking with "John" the owner of True north he is not will to allow me to use the 6 more visits left on my pass despite the fact that his staff neglected to advise me that there was an expiry date on the pass. He offered me a discount on another 10 pass which made me feel like all he wants is my money and cares very little about customer service. Although the facility its self is nice and spacious it is very hard to get to by vehicle or TTC. I would not recommend this gym as the customer service goes down hill once they have your money!!!