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I work in customer service, so I understand that things don't always go as planned. It is how an establishment deals with their mistakes that really shows how good they are , in my humble opinion.
We go to Swiss Chalet all the time, the food is always hot and delicious and up to the Swiss Chalet Standard, the service is usually pretty good, quick for sure and the restaurant smells good and is clean.
We often order take out from this location, and we have had a few problems, orders not being filled correctly, no gravy for the poutine, little things like that. One time we ordered and they called back 30 minutes later to tell us there was a snow storm and the delivery person went home!
Needless to say I complained. I got a personal response from the Manager appologizing for our bad experience and comping us for two 1/4 chicken dinners! WOW, I thought that was just great. I get that mistakes are made, but I have never had anyone take responsibility and compensate me so quickly and politely! Since then we have ordered a few times and we haven't had anymore problems.
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138 Woodlawn Rd W, Guelph, ON N1H 1B2
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9-291 Woodlawn Rd W, Guelph, ON N1H 7L6
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3-512 Woolwich St, Guelph, ON N1H 3X7
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4-512 Woolwich St, Guelph, ON N1H 3X7
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15 Lewis Rd, Guelph, ON N1H 1E9
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17-219 Silvercreek Pky N, Guelph, ON N1H 2Y6
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17-219 Silvercreek Pky N, Guelph, ON N1H 7K4
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350 Speedvale Ave W, Guelph, ON N1H 7M7
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30 Norwich St E, Guelph, ON N1H 2G6
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11C Suffolk St E, Guelph, ON N1H 2H7
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100 Crimea St, Guelph, ON N1H 2Y6
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161 Waterloo Ave, Guelph, ON N1H 3H9
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15 Surrey St West, Guelph, ON N1H 6M6
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100 Gordon St, Guelph, ON N1H 4H6
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