Mappins - Fine Jewellers Since 1935 Market Mall

Long story short. Bought an engagement ring, put my girlfriends info on the warranty, asked the store manager Elizabeth how important it was not to call her until I had called them and said it was ok. 2 weeks later they called about some promotion on the ring I had bought, luckily I had answered the phone, reminded them not to call her, but a month later they called, ruined our engagement, had no sympathy for what happened, refused to make it right, and refused to return it. Don't shop here!

Abysmal customer service.

Requested a staff member to follow up with me regarding an additional purchase - more than a month passed and no response. Spoke to the manager and he promised to followup and get back to me within 2 business days ... that was weeks ago. Congrats - you lost my business and I'm here to tell others of the type of service you provide. I would not recommend this business to anyone.