Custom Air Conditioning Ltd
3/5
Open until 4:00 pm
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At Britech HVAC, we are determined to continually earn your business with products, solutions and service that exceed expectations. We want you to be comfortable in your home, whether you are in need of a new furnace, air conditioning unit, duct cleaning or repair to an existing system. Throughout the Okanagan, with technicians based in Kelowna, Vernon and Penticton, Britech HVAC is proud of the reputation we have built and the proof is in the words of our enthusiastic clients. more... See more text

Products and Services

  • Duct Cleaning,
  • Air Conditioning,
  • Heating Contractors,
  • Heating,
  • Electrical,
  • Building Controls,

Specialties

  • Furnace,
  • Air Conditioning,
  • Duct Cleaning,
  • Heating,
  • 2011 Trane Dealer Of The Year,

Languages Spoken

  • English,
Location
131 Commercial Dr, Kelowna, BC V1X 8H4
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
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Ratings & Reviews - Custom Air Conditioning Ltd

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    username887675
    By

    If I could post ZERO stars for these guys, I would have. They don't have a clue what they are doing and have no problem ripping you off. I absolutely wasted a bunch of time and a whole lot of money using these bozos and in the end I HAD TO FIX THE HVAC ISSUE MYSELF! Then, they try to hide behind: "well you signed off on the work before we did it..." OF COURSE WE DID - YOU, THE "EXPERTS" TOLD US THATS WHAT WAS NEEDED TO FIX THE PROBLEM!!! Tried to get a fair refund, a waste of time. STAY AWAY!!

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    Business Reply June 2, 2017

    Whenever we have a customer that is unhappy, we always do what we can to rectify the situation. Unfortunately, in this situation the customer would not let us help him. All repairs (refrigerant leak and rotted out drain pan in evaporator coil) were demonstrated and approved in advance. The further problem is intermittent and was not evident while we were on site. We offered to go back for free if the problem could be demonstrated but he declined.

    AndrewB387225
    By

    I had a $20,000 p...

    I had a $20,000 plus heating HVAC system put in from Britech. It never worked properly from day one. I complained MANY times and nothing was done. Warranty is now out and he wants big money to fix something that he said is under warranty. I strongly recommend to use someone else for anything more complicated then a simple HVAC system. I will be going else where for my HVAC needs in the future.

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    Business Reply June 7, 2017

    Hello Andrew, I am sorry to hear that you are not satisfied. As you are aware, we have been to your home many times since the system was installed and have not been aware of any issues since 2014 when we came to site and found the system to be working normally. The system has now developed a fault (2016) which is covered by a parts warranty. You have chosen to get other quotes for the labour to repair which is entirely within your rights. We are and will always be here and happy to help.

    Tucson
    By

    We were completel...

    We were completely impressed with the service from start to finish. They recommended the perfect system, answered all our questions, met us on short notice, did an excellent job on installation, cleaned everything up (were also careful to lay down tarps and not mess up the floors), and made sure we were not without heat in the process. Not the cheapest option, but well worth it; we are already seeing a reduction on our electrical bills as a result. Would strongly recommend.

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    MariaP422
    By

    Service was spect...

    Service was spectacular from this business, every aspect. Have used them twice in less than a year. Service tech was the same guy both times, Kris. He was so awesome.Professional, personable and knew his stuff. I knew I was in good hands. Great experience with Britech!!

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