We had our sons 7th birthday party at the Richmond location. To say the service was dissapointing would be a huge understatement. The staff was rude and incompetent. One kid, who started behind the counter, spent more time jumping and doing flips around customers. We sent an email prior to our time letting them know the number of kids (we had a few late additions), and that we would require the loot bags as part of our package. Told them that we had 12 boys jumping. They tried to give us loot bags for 5 girls, even though we didn't have a single girl in our group. As part of the package we were te receive a tee shirt for our son, they tried to give us a mens medium shirt saying "this is all we have". Then when the cake arrives they spell my son's name wrong. This after we wrote his name on a piece of paper for them to copy. I was told there was no manager on duty to speak to, but the kid behind the counter did give me an email address. After sending an email saying how diddapointed we were, and complaing how I thought their service was "brutal". I was sent a reply from the owner saying "The only thing that is brutal is how miserable you are over nothing. Well actually, you're miserable cause I won't give you something for nothing". Its easy to see why this place is the way is it after seeing how the companies "leadership" acts. If you want to have an enjoyable experience for your child's birthday, it is my opinion to find somewhere else to go, save yourself the hassle and headache.